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Reviews

Average Ratings

4.8
865 lifetime reviews.
  • Outstanding customer service at Briarwood Ford

    Andrea Kanerva in your service department is outstanding. She was very prompt in returning phone calls while I car was undergoing repairs and kee...


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    Andrea Kanerva in your service department is outstanding. She was very prompt in returning phone calls while I car was undergoing repairs and keep me informed through the process. Customer service like that is why I will be buying my next car from Briarwood and will be a life long customer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Safety Recalls

    You did what you said you were going to do. Safety Recalls


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    You did what you said you were going to do. Safety Recalls

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mike Collins was great!

    Mike Collins was very friendly, the whole process was simple and easy!!


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    Mike Collins was very friendly, the whole process was simple and easy!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Review

    Have worked with Karl 20+ years and would not even consider talking to someone else. He has helped several friends with a purchase and all have gi...


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    Have worked with Karl 20+ years and would not even consider talking to someone else. He has helped several friends with a purchase and all have given me positive feedback wrt how they were treated.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • J W Wicht

    Very happy! Finished sooner than said and we had appt. scheduled to our satisfaction.


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    Very happy! Finished sooner than said and we had appt. scheduled to our satisfaction.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Time for a new Escape.

    Good stuff. Traded in my old Escape for a new Escape.

    Dealer Response

    Jeffrey, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


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    Good stuff. Traded in my old Escape for a new Escape.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jeffrey, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


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  • Briarwood Ford Service Department

    As usual my customer service experience at Briarwood Ford was exemplary. I will continue to recommend the dealership to family members, friends an...

    Dealer Response

    Gordon, we appreciate your recommendation of our dealership! At Briarwood Ford, we value our customers and we look forward to seeing you on your n...


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    As usual my customer service experience at Briarwood Ford was exemplary. I will continue to recommend the dealership to family members, friends and colleagues.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Gordon, we appreciate your recommendation of our dealership! At Briarwood Ford, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • Good dealer

    Second car I've bought from Josh, likely to buy my next one from him.


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    Second car I've bought from Josh, likely to buy my next one from him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Briarwood Ford Experience

    Quick Lane repair offered friendly service with no pressure.


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    Quick Lane repair offered friendly service with no pressure.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Briarwood Ford provides outstanding service

    Always helpful service! Our tire was replaced promptly and under our lease warranty!


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    Always helpful service! Our tire was replaced promptly and under our lease warranty!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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