Reviews

Average Ratings

4.9
2547 lifetime reviews. Includes reviews of Steve Lewis Subaru from DealerRater.com
  • Excellent and Friendly Customer Service

    We are very pleased to be the owners of 2016 Outback Limited. Glen Reen was the best salesman we've ever met; attentive, responsive and friendly. ...

    Dealer Response

    Thank you for your kind words about Glen! We're very glad to hear that you're loving your new Outback! Our team is always happy to help with any a...


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    We are very pleased to be the owners of 2016 Outback Limited. Glen Reen was the best salesman we've ever met; attentive, responsive and friendly. His follow through and attention to detail made this our best experience at a dealership. He even offered us homemade cookies! Larry Flakes gets a high five! He helped us make the dream happen. This is our first new car ever. He assured us that he would do whatever he could to put us in the driver's seat. We have already phoned Cassie Johnson to ask questions about all the features on this fully loaded Outback. She is knowledgeable, very helpful and invited us to call back anytime.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words about Glen! We're very glad to hear that you're loving your new Outback! Our team is always happy to help with any and all of your vehicle need. Don't hesitate to reach out with any questions that you have.


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  • excellent service
    October 19, 2017

    I had the best experience at Steve Lewis Subaru the customer service was the best with David Hanks my sales consultant very helpful also the frien...


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    I had the best experience at Steve Lewis Subaru the customer service was the best with David Hanks my sales consultant very helpful also the friendly parts department. I will highly recommend Steve Lewis Subaru.

    Does recommend this dealer

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  • Fantastic Dealership & Salesman
    October 18, 2017

    Eric was so obviously engaged with his encouneter with us. he is extremely informed and dedicated to the subaru vehicle. we felt no pressure o...


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    Eric was so obviously engaged with his encouneter with us. he is extremely informed and dedicated to the subaru vehicle. we felt no pressure or hurried affect . Eric was attentive... informative and sooo professional. . we have already recommended him as a valued sales person to our friends.

    Does recommend this dealer

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  • Great dealership
    October 17, 2017

    Eric Was great to deal with. He very knowledgeable. He has a great personality and knew everything about the cars we looked at. There was no B...

    Steve Lewis Subaru

    Ed, it's good to hear that you had a great experience with Eric. We do our best to make sure our customers are comfortable and treated well. Thank...


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    Eric Was great to deal with. He very knowledgeable. He has a great personality and knew everything about the cars we looked at. There was no BS like other dealerships I visited . I look forward to shopping at Steve Lewis Subaru in the future.

    Does recommend this dealer
    Steve Lewis Subaru

    Ed, it's good to hear that you had a great experience with Eric. We do our best to make sure our customers are comfortable and treated well. Thank you for your business and time!


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  • Missing bolts and fuel lines they misplaced!

    Worked on my 2015 wrx, took a month and a half to do an engine tear down. During this whole process they never updated me with progress, I had to...


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    Worked on my 2015 wrx, took a month and a half to do an engine tear down. During this whole process they never updated me with progress, I had to call each time. When they had finished the engine tear down they determined I needed a new shortblock which they had quoted me at 9,000 for the repair. Shortly after deciding to go forward with the repair they now requote me for 12,500!! When I ask why it was raised 3,500 more they said that they must have miscalculated and that I would be better of going to another shop to have the work done. I said that it would make the most sense to have my car repaired there since they had already been working on it, again they suggested going to another shop to have My car repaired. This seemed odd that a car dealership that is supposed to specialize in subarus didn't want to help a customer and get out of doing the repair. This is when I decide to notify corporate of what's been going on, and I decide to have my car towed out of the shop. I did some research and find a dealership in New Hampshire that specializes in subaru repairs. When working on my car they discover that there was missing nuts and bolts for the engine and missing fuel lines. Also, there were nuts and bolts from a 1992 Subaru Impreza that they threw in a box with my disembled engine block. I can't believe any dealership would operate in this kind of manner, and I'm surprised they believe they can get away such carelessness and lack of respect for customers.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?

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  • Missing bolts and fuel lines they misplaced!

    Worked on my 2015 wrx, took a month and a half to do an engine tear down. During this whole process they never updated me with progress, I had to...


    Show Full Review

    Worked on my 2015 wrx, took a month and a half to do an engine tear down. During this whole process they never updated me with progress, I had to call each time. When they had finished the engine tear down they determined I needed a new shortblock which they had quoted me at 9,000 for the repair. Shortly after deciding to go forward with the repair they now requote me for 12,500!! When I ask why it was raised 3,500 more they said that they must have miscalculated and that I would be better of going to another shop to have the work done. I said that it would make the most sense to have my car repaired there since they had already been working on it, again they suggested going to another shop to have My car repaired. This seemed odd that a car dealership that is supposed to specialize in subarus didn't want to help a customer and get out of doing the repair. This is when I decide to notify corporate of what's been going on, and I decide to have my car towed out of the shop. I did some research and find a dealership in New Hampshire that specializes in subaru repairs. When working on my car they discover that there was missing nuts and bolts for the engine and missing fuel lines. Also, there were nuts and bolts from a 1992 Subaru Impreza that they threw in a box with my disembled engine block. I can't believe any dealership would operate in this kind of manner, and I'm surprised they believe they can get away such carelessness and lack of repeat for customers.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • They saved the day!
    October 12, 2017

    I brought my car in to the service department at Steve Lewis Subaru after my right front tire started making an awful scraping noise. As a student...

    Steve Lewis Subaru

    Thank you, we truly appreciate you taking the time share your experience with us! At Steve Lewis Subaru, we're willing to go the extra mile for al...


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    I brought my car in to the service department at Steve Lewis Subaru after my right front tire started making an awful scraping noise. As a student, and out of state I needed to get my car back to working order before making the commute home at the end of the week. The service team at Steve Lewis took my car in right away and I was able to connect to their free wifi in their comfortable waiting area to work on some school work while they took care of my car. Understanding that I am a college student and that I needed the issue resolved right away, Benny Cruz in the service department took the car in for a break inspection, for $20 all of the tires and break pads/backing plates were checked, a rock was removed and all of my wheels were lubricated to help prevent this from happening again. I was in and out in an hour. The team at Steve Lewis was so kind and accommodating and made a scary situation a breeze.

    Does recommend this dealer
    Came in for service or repair
    Steve Lewis Subaru

    Thank you, we truly appreciate you taking the time share your experience with us! At Steve Lewis Subaru, we're willing to go the extra mile for all our customers. We¿¿¿re glad to hear that you love our waiting area and amenities like our Wi-Fi to get some school work done! Our team was more than happy to help you out and get your car ready to go before heading home. Thank you for visiting us, and we look forward to working with you again in the future!


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  • My first Subaru
    October 7, 2017

    Dealership is close to where we live and we admired the Crosstrek. Glen Reen had us test drive one and we decided to trade our Ford Escape for a ...

    Steve Lewis Subaru

    That's great to hear Hawkins family! We're happy that we could sell you on the Crosstrek. It is great for some serious roadtrips and we hope you h...


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    Dealership is close to where we live and we admired the Crosstrek. Glen Reen had us test drive one and we decided to trade our Ford Escape for a new Crosstrek. Love how it handles and safety features are top rated. The whole process was very straightforward and a fair price was given for our trade-in. All features were patiently explained and all questions answered. Ready for a serious roadtrip!

    Does recommend this dealer
    Steve Lewis Subaru

    That's great to hear Hawkins family! We're happy that we could sell you on the Crosstrek. It is great for some serious roadtrips and we hope you have many, many memories with that vehicle. Congratulations on your new car and we look forward to seeing you again soon!


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  • It was a great experience , easy to deal with car salesman
    October 7, 2017

    Just purchased a new Subaru crosstrex , it's an amazing car and the workers went above and beyond to get me the exact car I wanted. Would highly r...

    Steve Lewis Subaru

    Thank you for the recommendation! We're thrilled that we could make a deal on a new car. Congratulations on your new Subaru Crosstrek and we look ...


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    Just purchased a new Subaru crosstrex , it's an amazing car and the workers went above and beyond to get me the exact car I wanted. Would highly recommended this dealership

    Does recommend this dealer
    Steve Lewis Subaru

    Thank you for the recommendation! We're thrilled that we could make a deal on a new car. Congratulations on your new Subaru Crosstrek and we look forward to seeing you again!


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  • Easiest car buying experience I've had
    October 4, 2017

    Paul was amazing to work with. He was very straight forward and honest during the whole process. I never once felt pressured into buying the vehic...

    Steve Lewis Subaru

    Thank you for taking the time to let us know how helpful Paul was for you! We are so happy to hear that he made your buying process so smooth!


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    Paul was amazing to work with. He was very straight forward and honest during the whole process. I never once felt pressured into buying the vehicle. He was down to earth and laid everything out from the beginning. It was the easiest car buying experience I have ever had.

    Does recommend this dealer
    Steve Lewis Subaru

    Thank you for taking the time to let us know how helpful Paul was for you! We are so happy to hear that he made your buying process so smooth!


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