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Reviews

4.0
95 lifetime reviews.
  • Pleasant Experience

    I had owned my car 2 weeks prior to a computer glitch in the transmission. They loaned me a beautiful car. I haven't bought a car in 14 years so I...

    Dealer Response

    Nancy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything e...


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    I had owned my car 2 weeks prior to a computer glitch in the transmission. They loaned me a beautiful car. I haven't bought a car in 14 years so I was apprehensive about the procedure and we were very pleased on how they treated us and seemed to care about our concerns instead of pouncing and forcing us to buy anything that we really didn't want. We Love our little car. Thank You We recommend this dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Nancy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!


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  • Friendly until you need something done...

    Tried to buy my new Ford from them last year, they couldn't be bothered (not a lot of markup on that specific model). Came in a year later for som...

    Dealer Response

    Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our manager would really like to help turn your exp...


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    Tried to buy my new Ford from them last year, they couldn't be bothered (not a lot of markup on that specific model). Came in a year later for some warranty work, a quick re-program of the heat. They made the problem worse (only blew full hot on defrost), so I had to drive it in -2F weather with no floor heat for two days. A day and a half of work after that turned into 3 days. After the service was done, they asked if I wanted them to inspect it, with the implication that after all this work, it'd be fine. They failed it for 31% tint and "emissions not ready" because THEY disconnected the battery doing the work, and then charged me $35.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager at (413) 584-2400 to discuss what we can do to help.


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  • Poor salesmanship

    I was berated for having read their website and basically told I was lucky they would honor that price. However they wouldn't come down $200 to se...

    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ste...


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    I was berated for having read their website and basically told I was lucky they would honor that price. However they wouldn't come down $200 to sell a car for cash. Clearly they don't care about how long cars sit on their lots or about the future business they lose by being unwilling to work with buyers.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Ford of Northampton. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (413) 584-2400 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.


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