New 888-286-8331 Dealer Website
Used 888-286-4065 Email Dealer
Service 888-289-9535

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Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 5:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 12:00 PM - 4:00 PM
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed
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Reviews

4.7
Average based on 93 reviews.
  • Poor salesmanship

    I was berated for having read their website and basically told I was lucky they would honor that price. However they wouldn't come down $200 to se...

    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ste...


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    I was berated for having read their website and basically told I was lucky they would honor that price. However they wouldn't come down $200 to sell a car for cash. Clearly they don't care about how long cars sit on their lots or about the future business they lose by being unwilling to work with buyers.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Ford of Northampton. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (413) 584-2400 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.


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  • Service at Northampton Ford

    Great service,great atmosphere an, work very well done. Thank you so much for fixing the transmission.


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    Great service,great atmosphere an, work very well done. Thank you so much for fixing the transmission.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unhappy ford owner

    Had them run diagnostic on my truck found 2 problems as they always do cost a ton to fix also the usual and said my truck was all set 150 miles la...


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    Had them run diagnostic on my truck found 2 problems as they always do cost a ton to fix also the usual and said my truck was all set 150 miles later my check engine light reappears they will look at it tomorrow....I bet it's not something they did I bet they find 2 new problems like they usually do and I'm sure for a small fortune they will almost fix them 2 ...at least for a 150 miles

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since October 2014

Located in Northampton, MA, we are proud to be one of the premier dealerships in the area owned and operated by Scott Sarat and the Sarat Family. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you?ve come to the right place.

Feel free to call us for your No-Obligation Internet Price Quote from our Internet Department.

"Our commitment to Customer Service is second to none"