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Used 888-286-4065 Email Dealer
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Reviews

Average Ratings

4.7
Average based on 93 reviews.
  • Poor salesmanship

    I was berated for having read their website and basically told I was lucky they would honor that price. However they wouldn't come down $200 to se...

    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ste...


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    I was berated for having read their website and basically told I was lucky they would honor that price. However they wouldn't come down $200 to sell a car for cash. Clearly they don't care about how long cars sit on their lots or about the future business they lose by being unwilling to work with buyers.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Ford of Northampton. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (413) 584-2400 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.


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  • Service at Northampton Ford

    Great service,great atmosphere an, work very well done. Thank you so much for fixing the transmission.


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    Great service,great atmosphere an, work very well done. Thank you so much for fixing the transmission.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unhappy ford owner

    Had them run diagnostic on my truck found 2 problems as they always do cost a ton to fix also the usual and said my truck was all set 150 miles la...


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    Had them run diagnostic on my truck found 2 problems as they always do cost a ton to fix also the usual and said my truck was all set 150 miles later my check engine light reappears they will look at it tomorrow....I bet it's not something they did I bet they find 2 new problems like they usually do and I'm sure for a small fortune they will almost fix them 2 ...at least for a 150 miles

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Awesome customer service

    Awesome service. Everyone was very friendly and explained everything they found and did when servicing my truck.


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    Awesome service. Everyone was very friendly and explained everything they found and did when servicing my truck.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Service

    As always, the service team provide excellent service


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    As always, the service team provide excellent service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer

    Very Excellent Experience Everyone very friendly and professional. Would definitely let other people know to go here for a vehicle.


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    Very Excellent Experience Everyone very friendly and professional. Would definitely let other people know to go here for a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Repair and Mounting

    Very timely! Pleasant comfortable wait. Good understanding of problems and tasks.


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    Very timely! Pleasant comfortable wait. Good understanding of problems and tasks.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • use car purchase

    Roger once again provided us with outstanding service.


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    Roger once again provided us with outstanding service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2015 ford focus purchase

    all went well; a prior customer so was happy to go back


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    all went well; a prior customer so was happy to go back

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful sales and service

    The sales staff and service department are always pleasant and curtious


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    The sales staff and service department are always pleasant and curtious

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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