Bob Jeannotte Buick GMC

Best body shop I have been to. Mr. George collins made the process so simple and pleasant from start to finish. Never met anyone with his professional ability yet. I want to congratulate Bob Jeannotte Buick GMC. Also want to extend my gratitude to AAA who played the important role in recommending them to me. Thank you!

Professionals, best advocate for customers. Salesman Brent A. Was awesome. I am totally happy with this dealership.

My car was rear-ended in a parking lot while I was out of the vehicle. Bob Jeannotte Buick-GMC Body Shop did an excellent job restoring my vehicle to like-new condition. Their customer service was also excellent. Very satisfied with the whole experience!

Great service experience. Hands down best team ever. You can`t always please everyone, but they sure put the effort in to make you happy and feel respected.

Ray Calvin was very professional, knowledgeable and fast in closing the transaction. I will buy my next car from him!

I had probably the worst service experience possible. The service staff should be ashamed of themselves and possibly fired! I brought my vehicle in for a stuck brake caliper- I described the issue being a burning smell and measured temperature of 400-500 degrees coming from the rear driver-side brake assembly. Textbook case of stuck caliper piston. Margaret had her technician do a diagnosis and called me to say there is nothing wrong with the caliper, but the brakes are worn and should be replaced. I agreed with hesitation- I didn't think worn pads would cause my brakes to burn up but I trusted the "professionals" here. After paying the bloated price of $660 for this job, I nearly started a fire on the 5 minute drive home when my car engine struggled to accelerate and my brake temperature reached nearly 600 degrees. The burning smell was horrendous. I brought it back and was instantly gaslighted and told the 600 degrees was "normal" and they had done a "quick google search". I tried to explain that no, that is certainly not normal as I demonstrated the temperatures on the other sides and they were all 80-100 degrees. Had to leave it there another night to be fixed. Yes, they eventually took SOME of the price off of the initial repair but I had to practically beg for it- and they never admitted they were wrong. I should've only paid my $100 deductible as the caliper was covered under warranty, but instead I paid a total of $500 for work that didn't need to be done (pads and rotors). When I asked who did the test drive I didn't get an answer. They should probably be fired- I have no idea how they wouldn't check the brakes were operating properly after the work was done. You should be ASHAMED of yourselves. Absolutely embarrassing knowledge of brakes and extremely unprofessional- not listening to the customer when I clearly guided you what the problem was, and gaslighting me that I was wrong and there was no issue with the brakes. You need to rethink your process on how you confirm work is completed properly. I am beyond disappointed.

I paid to have Bob Jeannotte replace my AC condenser and do an oil change. They didn't put my wheel lock back in my car after the previous oil change so they told me I would have to buy a new one for them to rotate my tires this time. It was their responsibility so somehow out of nowhere one of their workers magically had a wheel lock to fit my car and gave me a used one instead of buying a new one to give me. Mark, the service manager said he ordered one for me and would let me know when I could pick it up. He never called back. The day I picked up my car after the AC repair, my check engine light was on. I called Mark and he said bring it in the next day. I took it in the next day and told them also that I think they put too much oil in my car because all I smell is fumes when the vent is on and when I come to a stop. The service worker checked my oil, not a tech, and said it looked fine. They wanted to charge me to investigate why the check engine light was on when it was something they did while they had my car. After a week, my AC went out and blows hot air. I called Mark about 4 times within a week and left a message that my AC is not working and I still smell fumes that seem VERY UNHEALTHY. He never called me back. I finally called and asked to speak to him. When he eventually got on the phone with his fake voice sounding like their dealership can't do anything wrong, he said they would charge me to look into the fumes issue. I said my car didn't have this issue until their service department touched my vehicle. After back and forth arguing, he said he would not take my car back. So they stole money from me and will not stand behind their subpar work. AVOID THIS DEALERSHIP IF YOU EXPECT TO BE TREATED WITH HONESTY.

Sold me a bad truck within weeks.had transmission,oil leak and electric issues. Told by salesman pretty much oh well. Cost me thousands in repairs and sold it. Found.out they rest the codes as a mechanic we.know went through code history and seen what they did. Avoid at all cost, shop elsewhere

Great service after the sale as well. This is my go to place for my vehicles.

The service advisor. Margaret took great care of me. I had an oil change, tire, rotation, and car wash.