Great service! Waiting room was comfortable a.nd there was hot coffee. The service did not take long for regular oil and fluid change and tire rotation.... It was cold, had snowed, so did not go out and look at cars on the lot.
Excellent service. We were provided a loaner while we waited on delivery of our Lincoln Aviator.
We like and trust Mike Reese, and the Service Staff at Mock Ford. We're quite impressed with this Dealership.
Scott and Lance were so nice! We came late on a Saturday night, they were about to close, instead they stayed opened so we could chose a car. We already... bought 4 years ago a F250 Diesel Truck from them and have been happy with our purchase. So we came back! Scott showed us many cars and told us honestly about each car. Love that about him, Lance and Mock's!!! Great experience! Jane Lynn LaTourrette
I had an excellent experience buying a CMax at Mocks. The salesman, Don,was great. He was was patient and very helpful. He went out of his way to be helpful... to me. I shopped at two other Ford dealerships in Ashlandand Medford. Mocks is a bit of a drive for me and very much worth it. I got a excellent deal at Mocks. I would recommend Mocks verses the other two dealerships in Southern Oregon.
HAD TO GO BACK AFTER THEM KEEPING THE CAR SEVERAL DAYS. THEY FORGET TO FIX BRAKE PROBLEM. ALSO THEY DID NOT HAVE A LINCOLN FOR HER TO DRIVE AS A LOANER.
Excellent Service from Kind and Knowledgeable People with Hearts of Gold. Beautiful and Clean Facilities Would Recommend Anyone Stops By to Get Parts,... Service, Apparel and Accessories, or Even a New Car or Truck or even Motorcycle(They Helped me get One) Exceptional Service and I have ALL Vehicles Serviced Here
Jon, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership and we are pleased to see your visit reflected this.... Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! Safe travels!
Our 2012 F250 broke down just outside of Grants Pass OR while towing our 5th wheel. Only 2 years old, 30k miles...not what we would have expected. Towed... to an RV park then onto Mock Ford. The staff was great, from the service writer up through Gene Mock. Our 2012 suffered "Catastrophic Engine Failure" and would require 6-8 weeks to repair as it required a new engine. Where Mocks Ford excelled, Ford Corporate failed miserably. We pleaded with them to expedite the required engine. No way. We were stuck. Cause was the oil pump shattered, locking up the engine. Considering a trade in, Mocks Ford made us a very fair offer and did a dealer trade on a Sunday to get our requested truck. Not many to be found with the factory 5th wheel prep kit. Our new truck arrived and we set out to put on the necessary required mileage before towing our light weight 5er. And off we went! The new truck, a nearly identical F250 Super Duty Turbo Diesel is very nice. Although with the second generation 6.7 diesel, it does have a bit more power, but is not as few efficient. Within 2,000 miles it began making a "wup, wup, wup" sound. On the road, took it to another dealer. Everyone could hear it, no one could explain it. While in for the first oil change I was informed it has to do with the venting door for the engine brake sticking open. Reportedly a fix is in the works, but until then have to listen to it...and those saying "hey, what's wrong with your truck?" In closing, Mocks Ford was EXCELLENT in every way. Great dealership with great people. We certainly owe our thanks to them to continue on our way.
Thanks for the feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The staff was very helpful and answered our questions with knowledge and assurance. Thank you
It was great! There were several things that needed work on my expedition. The brakes were inspected for wear because they were making noise. the brakes... were inspected and were not worn, brake dust was causing the squeaking. I wish the brake pads were cleaned to ease the sound of the screeching brakes.