I am a 2nd generation owner of a family business. For over 30 years we have always relied on Ford products. When it was time to upgrade a vehicle I visited... Royal Auto. As soon as I walked in it felt like I was a long time customer. They took the time to listen to what vehicle would fit my needs rather than sell me on what they wanted. The went out of there way to find the truck I desired . It truly was a hassle free process. Jimmy, Scott and Steve made me feel like family. I have purchased several vehicles over time and never had a buying experience this good. I would highly recommend Royal Auto and the Ram Truck product to anyone.
I went to this dealer to buy a dodge ram. First off they will not tell you the price of the vehicle you are looking at until you tell them how much you... want for your trade in, they then give you what you want for your trade in and bump the price of the vehicle you are looking at up without you knowing. The owner was extremely rude after trying to force me to buy a truck that I said I couldn't afford. He said it's not his fault that I owe that much on my truck after I told him I couldn't afford it and would need to buy a cheaper truck which they did not have. They are very expensive and sell their vehicles for thousands over what other dealers do. I will never go back. After the owner tried to force me to open a credit card, was extremely rude and talked down to me, and would repeatedly try to sell me vehicles way over my established budget. I will make sure nobody I know will go there!
Very seldom do I take the time to write a review for auto dealerships because typically it's not a good experience, however it was completely different... with Royal Chrysler. From start to finish, the team was professional straightforward and honest. I felt like I was dealing with old friends rather than salespeople. I would not hesitate to recommend this establishment to a friend, relative or anyone in general looking to experience something other than your typical buying experience.
Every time I go to Royal Chrysler I always feel pressured by them. I feel they are not fair with prices of the used cars they sell and their trade in offers... are TERRIBLY LOW. My biggest problem with them is when they send a loan application to 12 banks ALL AT ONCE. I'm not a business man and even I know you don't do that. Weed out ONE OR TWO banks you think would work good for that person and that loan. Show off much?? Royal Chrysler needs an EGO check and a new sales manager. I will NEVER go back to Royal Chrysler.
Recently I was contacted by the dealership owner, who offered an apology I felt was very sincere. I gladly accepted the offer to fully reimburse us for... the total cost of tire replacement and was happy to have the situation personally addressed. My previous July 1st entry no longer reflects my experience, or opinion of, this business.
Our car was damaged during a test drive conducted by Royal Chrysler Jeep Dodge, and the dealership has refused to take any responsibility in the matter.... My wife and I drove our car to the Oneonta dealership seeking an estimate for sale and waited in the lobby while our car was test driven by an employee. When we returned to our car we were greeted with a "low front passenger side tire" alert upon starting the vehicle. The test drive conducted by Royal Chrysler Jeep Dodge left the tire completely flat. When we informed the Sales Manager of the situation he immediately tried to dismiss us and the fact that our vehicle was damaged during their test drive. Despite the fact that all our tires were in fine condition when we arrived and that the low pressure indicator came on only after the car was test driven, they rudely informed us they would not reimburse us for the damage and offered no sympathy for our situation. I appealed to the General Sales Manager in writing and informed him that we would be filing a formal complaint with the State Attorney General, as well as make our grievances public, if Royal Chrysler Jeep Dodge did not take responsibility. He never replied. Whether they were shockingly negligent during the test drive process and unaware of the damage that they caused, or knowingly damaged our tire but chose to let us leave the lot to avoid taking responsibility, the team was rude and completely unprofessional throughout the entire process. Since then we've talked with many community members who have had equally poor experiences with Royal Chrysler Jeep Dodge and stress to avoid them at all costs.
I did, unfortunately, purchase a Jeep Wrangler from this same inept sales manager. Promised repairs, discovered after purchase, were never repaired. Appointments... to pick up the vehicle were missed without phone calls, to complete same repairs. Now emails and phone calls simply go unanswered. I work hard and enjoy spending my money. Mark Zimmerman and Royal have made the car buying experience awful and they should be avoided at any opportunity.
I visited this dealership about four different times and they never even had an Elantra on the lot that I could test drive or look at - and none that were... for sale. After receiving a phone call from the sales manager and being assured that he would put me at the top of his list to contact when models arrived, I never heard from him again. This was a total bust as far as I'm concerned. I really wanted to purchase an Elantra but they made it impossible.
Dear Robert - "Failed the Test" I am very sorry we let you down. I was just reminded of your complaint and less than professional and personable servi...ce. What can I say, we dropped the ball. We get dozens and dozens of requests per week for new Hyundai's . . . and the biggest problem is that we can't get the product. We opened in the fall of 2004 with 50 units on the ground and with National sales of approximately 300,000 . . . now Hyundai sells a bit over 600,000 per year and has maxed out production wise - just went to a third shift in Alabama Plant and moved the Santa Fe SUV line to the Kia Sportage Plant down there. The bottom line is I can't get more than 18 to 20 vehicles at any given time . . . that is the real problem . . . and every dealer is in the same situation - their inventories are only 30 to 50% of what they use to be. Good for Hyundai and bad for Royal Hyundai! We failed to explain ourselves and our situation - which is no different today, nearly a year later - and you took it personally, as you should have. If I can personally, as the Dealer, make it up to you I will - your choice. Call me anytime. Steve :0)