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Reviews

Average Ratings

4.6
Average based on 13 reviews.
  • Wonderful, no hassle experience!

    I was in the market for a new car and an employee of Pinicon, Brad Spece, brought me over some sales brochures on different cars. I decided on the...


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    I was in the market for a new car and an employee of Pinicon, Brad Spece, brought me over some sales brochures on different cars. I decided on the CMax, which I wouldn't have even looked at if it hadn't been for Brad. Brad (the mechanic) took the time to go over the CMax and Escape with me. Stayed 90 minutes late after work to answer my questions, along w/Judd Taylor (the sales guy) and made me feel like they had no other place to be or would rather be. Due to Brad's knowledge, I will definitely be taking my car to Pinicon and requesting Brad to do the mechanical work it may require in the future. Judd Taylor and Wint Barth were able to get me the payment I wanted and the paperwork was done before I got there. It was fast, simple, easy and there was absolutely no pressure. The building was clean, the people were extremely nice, not just to me and my daughter, but to each other. It was Good Friday when I went in to sign the papers and get my new car and what stuck out to me was that before each person left, they all told each other goodnight, Happy Easter and to have a nice weekend, even if it meant going to track that person down to do it. Just a nice, friendly atmosphere. I would and will recommend this dealership to anyone in the market for a new car and will recommend Brad Spece to anyone in the market for an honest, knowledgeable mechanic. Truly wonderful experience all around.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible car buying experience

    I purchased a new 2016 Lincoln from this dealership. After several failed attempts to fix a serious service issue, I was beyond frustrated with Pi...

    Dealer Response

    I'm sorry you have had a bad experience with our dealership and that you are experiencing problems with the MKX. We don't like it any more than yo...


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    I purchased a new 2016 Lincoln from this dealership. After several failed attempts to fix a serious service issue, I was beyond frustrated with Pinicon. I contacted Ford for some resolution. As soon as I contacted Ford, Pinicon stopped dealing with me directly and will only contact me through a Ford representative. Their customer service is the worst that I have ever dealt with in my entire life. They do not back their product nor do they support their customers when a seriou issue arises.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I'm sorry you have had a bad experience with our dealership and that you are experiencing problems with the MKX. We don't like it any more than you do. We enlisted our resources at Lincoln Motor Company to assist us and spent several hours over several days trying to diagnose and pinpoint this issue. Unfortunately, intermittent electrical issues can be difficult to determine. Our resources at the Tech Hotline indicates it could be an environmental interference where the vehicle is normally parked. While that possibility exists, we were not satisfied and continued looking into the concern. We could have done a better job of communicating with you as to our progress. I'm truly sorry we did not. If there is anything we can do in the future to assist you, our door is always open. John Butler General Manager Pinicon Ford Lincoln Independence, IA 319-334-6033 Work 319-361-9575 Cell


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  • Great Dealership

    We recently visited Pinicon Ford and spoke with Sales consultant Jeff Haight. This was the best experience we have ever had in purchasing a vehicl...

    Dealer Response

    Thank you Bob and Marlene for the kind words in your review. I hope to see you again soon. Jeff Haight


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    We recently visited Pinicon Ford and spoke with Sales consultant Jeff Haight. This was the best experience we have ever had in purchasing a vehicle. No hassle!!! Jeff answered all our questions and we knew this was the place we wanted to purchase our vehicle. All personnel we worked with at Pinicon Ford were courteous and easy to talk to. We have already recommended Jeff and Pinicon Ford and will continue to do so.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Bob and Marlene for the kind words in your review. I hope to see you again soon. Jeff Haight


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  • Great Buying Experience

    We went in with the plan to look at a different vehicle. We came away with a Ford Escape and loved it. We bought the car from Jeff and he was very...

    Dealer Response

    Thank you for your loyal continued repeat business both in sales and service. I am glad your experience with Pinicon Ford has been good. Regards...


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    We went in with the plan to look at a different vehicle. We came away with a Ford Escape and loved it. We bought the car from Jeff and he was very helpful explaining everything to us. It was a great experience and we would highly recommend Pinicon Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your loyal continued repeat business both in sales and service. I am glad your experience with Pinicon Ford has been good. Regards, Jeff


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  • Great Experience !

    Great Experience ! This was the best experience we have ever had buying a used car. Thanks to Jeff Haight and the whole staff at Pinicon Ford Linc...

    Dealer Response

    Thank you so much for your business and your kind words about myself and our dealership. I am so glad you were pleased with your vehicle and your...


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    Great Experience ! This was the best experience we have ever had buying a used car. Thanks to Jeff Haight and the whole staff at Pinicon Ford Lincoln. They went above and beyond to meet our needs. They were very willing to meet our expectations and we drove away with no regrets in the exact car we had been looking for. As a car lover with a street rod and a classic, I know I am a fussy customer. No problem for Jeff and the staff, They took care of every minor detail I noticed, They did a SUPER detail job on our Malibu and the car was spotless when we picked it up, just like new! Friendly to deal with, Eager to please, Need I say more! Thanks again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your business and your kind words about myself and our dealership. I am so glad you were pleased with your vehicle and your experience here at Pinicon Ford Lincoln. It is so nice to hear great things about what we do everyday to serve people in a pleasant way and provide a service that when people do drive away with a purchased vehicle they are as happy as you both are. Thank you again Jeff Haight


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  • Responsive and respects your time

    After being a bit disillusioned by the large "city" dealership, I began to explore the smaller dealerships in nearby small communities. I ultimate...

    Dealer Response

    Thank you Bruce for your very nice review. It is nice to hear positive feedback and that you were satisfied with your experience hear at Pinicon F...


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    After being a bit disillusioned by the large "city" dealership, I began to explore the smaller dealerships in nearby small communities. I ultimately made my purchase at this dealership. They were initially very responsive to my email inquiries, and treated me very well on my trade. The sales guy was always "prepared" for our meetings -- respecting my time by having most everything prepared in advance. Once my truck arrived, the trade and pickup process took only 20 minutes. They were waiting for me with all of the papers prepared and at-hand, most of the time was spent going over the new truck features. They had everything ready and waiting. As a busy technology professional, responsiveness to electronic communication, respect for my time, and friendly in-person dealings are highly valued. And, I received fine treatment from this dealership. I have not yet engaged them for any sort of customer service (except for the ordering and sales experience) or repairs -- so, I cannot rate those. But, I expect they are equally fine.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Bruce for your very nice review. It is nice to hear positive feedback and that you were satisfied with your experience hear at Pinicon Ford Lincoln. I know you will be just as happy with our Service Department as you were with the sales experience. We will be glad to take care of you after the sale as well. Thank you, Jeff Haight


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  • No aspirin needed

    After going through 6 different dealerships over the years I am so glad to have found one that will be the future of my vehicle purchases. Pinicon...


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    After going through 6 different dealerships over the years I am so glad to have found one that will be the future of my vehicle purchases. Pinicon Ford in Independence Iowa is the place for me. 100% hassle free. I have never been to a dealership that searches for me to get the best possible deal rather than looking out for themselves. Our salesperson was phenomenal. My wife and I purchased a new F-150 and at the end of the process I have no headaches and all of my hair is still in my head. Did I mention our salesperson worked around my wife's and my schedule on a holiday weekend? Well he did. I am so glad I took my neighbors advice and went to Pinicon. Thank-you Mr. Barth and everyone else behind the scenes. We look forward to seeing you in the future.. Sincerely, Matt and Lisa

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • It was worth the drive!

    After having a miserable experience with a large dealership in Des Moines a few years ago I knew I wanted to do business with a small company when...

    Dealer Response

    Thank you Carol so much for your kind words. I am very glad to know that you had a great experience here at Pinicon Ford Lincoln. I am pleased to ...


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    After having a miserable experience with a large dealership in Des Moines a few years ago I knew I wanted to do business with a small company when I was ready to trade. The Fiesta that Pinicon Ford Lincoln had listed sounded perfect. I live in Boone, IA and it was a long drive it Independence, IA for a test drive. From the minute I met Jeff Haight and the crew I knew I was in the right place. I was treated with respect and the customer service was outstanding! I got a fair price for my trade-in and a great price on my Fiesta! What a refreshing experience from the high pressure sales tactics I had dealt with in Des Moines. I would highly recommend that anyone interested in a Ford check out Pinicon Ford Lincoln before buying anywhere else. It will definitely be worth the drive!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Carol so much for your kind words. I am very glad to know that you had a great experience here at Pinicon Ford Lincoln. I am pleased to here you thought it was worth the drive to our dealership. I very much enjoyed assisting you with your purchase. If I can ever assist you or anyone else you know that might be looking for a vehicle in the future I would appreciate if you give them my name and send them to Pinicon Ford Lincoln. Best regards, Jeff Haight


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  • Treats you like family

    We decided to buy a new Ford Escape and we had the best shopping experience ever at Pinicon Ford. We had no pressure and had easy to understand pr...

    Dealer Response

    Thank you both for your awesome review. I appreciate you taking the time and waiting to come to Independence to purchase your vehicle from Pinicon...


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    We decided to buy a new Ford Escape and we had the best shopping experience ever at Pinicon Ford. We had no pressure and had easy to understand pricing. Jeff, our salesperson, was very knowledgeable and answered all our questions. We would go back for our next vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you both for your awesome review. I appreciate you taking the time and waiting to come to Independence to purchase your vehicle from Pinicon Ford. I hope you will let anyone you know who might be looking for a vehicle to come to Pinicon Ford and give them my name. Please feel free to contact me if I can assist you again in the future. Regards, Jeff


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  • Great Experience

    I ended up purchasing the vehicle that I found on Cars.com from Pinicon Ford Lincoln. The entire experience was very good. I am not an experienced...


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    I ended up purchasing the vehicle that I found on Cars.com from Pinicon Ford Lincoln. The entire experience was very good. I am not an experienced buyer and never felt like I was being pushed or intimidated. They all went above and beyond during the purchase process. I am sure when I am in the market for another vehicle I will see them first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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