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They sold me a lemon car. They have my car for 5 mos in their shop until now is not fix and they won't replace it or give my money back. STAY AWAY FROM THIS DEALER.
AVERAGE, YOU CAN GET THE SAME SERVICE FROM YOUR LOCAL DODGE DART DEALER. WHEN YOU REPRESENT A LUXURY DEALER,I THINK THE SERVICE SHOULD BE BEYOND ANY OTHER.
Poor Customer Service and Repairs
Hate to even give this place a 1 star as the service and care for the customers is less than that. I have had my 2017 Range Rover Evoque for a little over 2 years and have experienced more problems than a 2009 Nissan Pathfinder. First my speakers were bad and it took them over 2 months and constant follow ups from myself to get this issue resolved. Next, the gas pump indicator must be bad as I have to constantly stand at the gas pump to make sure it does not click off, a huge inconvenience especially in the winter. When I address this issue with them, they give me the run around and says it happens.. I am confused, if they know it happens then why haven't they fixed this. Lastly, the car will "stall when pressing on the gas pedal, just like a delayed acceleration. On top of that in the middle of my driving an error will read "reselect gear to maneuver", which is very dangerous and scary when I am making a turn and a car is coming right behind me. I have been dealing with Jim on all of these occasions, and he can care less about taking care of the customer. For the cost and status affiliated with Land Rover I am extremely disappointed. I really advise anyone to take a read at the reviews and ask people with their experience with the car. After numerous attempts to have the dealership make it right to the customer for all that I had to deal with this vehicle they were not able to do that. The same safety issue regarding my car to stall out mid drive continued to happen 4 more times.. every time I had taken the vehicle to the dealership for service.. they would tell me it is fixed.. give me the car and the same very dangerous and serious issue would happen again.. x4! Even one of their own service reps had to test drive the car and the issue happened to her. I have completely lost all faith in this dealership. I finally received my "fixed" vehicle yesterday even after pleading my case that they are sticking me in a vehicle with repeat serious safety issues that I don't feel safe in. Obviously it is not their life that is at risk, it is mine, and they refused to keep me in a loaner or any vehicle for that matter that would ensure a safer route. Please read other reviews regarding this dealership.. for less of a headache go to another dealership.
Top Notch Service
Even though my Land Rover didn't work out due to various problems, the service department was always top notch! The Service manager Joe was attentive and knowledgeable and always tried to do his best to help me then things went wrong. My service advisor Justin also was caring and did his best to resolve every issue. In the end the Rover was not for me due to various problems but the service department scores a 5/5 in my book!
great sales team
I went in there in fall of 07 I brought my Range Rover HSE for a trade in i only owned it for 4 years and the Last year the engine had to be rebuilt 2 from overheating I just remember having in the shop 1 every 2 weeks I said I would never buy a range rover again no one should pay that much to have to take there 90,000$ truck in that much I came across one of the last vanden plas which is it's a luxurious and sports sedan making 400 hp 30 mpg for 75,000 brand new
I had over two thousand dollars worth of work done at the Land Rover Dealership in Farmington,MI within the last two weeks, I was not pleased with there service. I made an appointment at 9:15 and was told that my car wouldn't be looked at until 4 hours later then the service person asked me if she got me a rental for the weekend could I leave the car and after I left the dealership she calls back saying that the car would be ready not to mention the rental was a mess the front drivers rim was bent the front bumper was bent. I was going to purchase a new Land Rover in June after that terrible service I will no longer go there for service. I went to the Jeep, Dodge, dealership across the street and spent thirty dollars on a simple oil change and received better service. They treated like I spent thousands.
D L Palmer
Replaced the dash in my XF. Perfect job. I live in Ohio but will continue to drive north to get my work done. Thanks Mike
Land Rover Sport
Jaguar Land Rover of Farmington Hills is first rate in all respects. Our salesperson Garrett is very professional and great to work with as is all of the staff we have met.
The entire staff in the service dept was a pleasure to deal with. They took care of us and made everything painless. Definitely going back to them with any issues with out car.
They went the extra mile literally. I live over an hour from the dealership. They worked hard to accommodate my scheduling challenges.