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Reviews

Average Ratings

4.6
28 lifetime reviews.
  • Dependable Customer Centered Expertise

    The quick, expert response to any issues with my vehicles is something I have become quite used to. The consistency and thoroughness of the servi...


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    The quick, expert response to any issues with my vehicles is something I have become quite used to. The consistency and thoroughness of the service department is every bit as big a reason why I take my business to Gowanda Ford as is the quality of the Ford product they offer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Ford Escape

    Service was great - had an issue with the z plan number but Salesman was very patient and understanding and did all he could to get me a great deal!


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    Service was great - had an issue with the z plan number but Salesman was very patient and understanding and did all he could to get me a great deal!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Outstanding services continues year after year

    Gowanda Ford continues to be personal, professional and excellent on all levels. I am pleased to have their service in our area.


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    Gowanda Ford continues to be personal, professional and excellent on all levels. I am pleased to have their service in our area.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New car customer

    Sales rep was pleasant but quoted a price $5000 over MSRP which is a poor practice

    Dealer Response

    Thank you for taking the time to leave us your review, John. We are disappointed to hear we were unable to reach an agreement on the vehicle you w...


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    Sales rep was pleasant but quoted a price $5000 over MSRP which is a poor practice

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your review, John. We are disappointed to hear we were unable to reach an agreement on the vehicle you were interested in. Please reach out to us so we can discuss the details of your visit and we will do everything in our ability to help you find the right vehicle that is perfect for you. Your comments play a key role in the success of our business so we hope to speak with you soon.


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  • Professional service at great price

    I have been coming to Gowanda Ford for years and not once been disappointed in their courtesy and professionalism. The prices are second to none!


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    I have been coming to Gowanda Ford for years and not once been disappointed in their courtesy and professionalism. The prices are second to none!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    2014 Escape, the service was very good! This Dealership is First Class! They all have time to answer my questions and very helpful!

    Dealer Response

    We are glad you chose our dealership! Thanks again for the great review of Gowanda Ford!


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    2014 Escape, the service was very good! This Dealership is First Class! They all have time to answer my questions and very helpful!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you chose our dealership! Thanks again for the great review of Gowanda Ford!


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  • Great home town service

    Always friendly and cost efficient. A pleasure to stay in the customer area reading and enjoy the atmosphere.

    Dealer Response

    We are happy you found us so helpful! We appreciate your review and hope we can continue serving you for many years to come.


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    Always friendly and cost efficient. A pleasure to stay in the customer area reading and enjoy the atmosphere.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy you found us so helpful! We appreciate your review and hope we can continue serving you for many years to come.


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  • Usually great same day service and a fair price!

    I brought my F150 in for a NYS inspection and you guys replaced the license plate light assembly and I dealt with Matt. Only charged me for half h...

    Dealer Response

    We are happy to hear of your positive experience with our location, Mike. Exceptional deals and positive customer service come standard with the d...


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    I brought my F150 in for a NYS inspection and you guys replaced the license plate light assembly and I dealt with Matt. Only charged me for half hour of labor and didn't try to get me for whole hour like some other dealers would try to do. Since it's 15 minutes to a half hour of work to do what they did it's fair. Doug Coppers the Service Manager is a great gut, he always goes the extra mile and is fair. I had one problem with Matt when he first started at Gowanda Ford in past. He told me I needed a u joint on my drive shaft, but when I crawled under the F150 I found there was nothing wrong with any of them. I also had another problem with my mothers car that I won't get into regarding an inspection to correct the problem the service department replaced wheel bearing at cost and didn't charge for labor. Besides those two things most everythings be great. I've been taking my 2015 F150 to Gowanda Ford for repairs since 2005 and my ma's Mazda 3 here since 2009.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear of your positive experience with our location, Mike. Exceptional deals and positive customer service come standard with the dealership. The staff at Gowanda Ford always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!


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  • Transportation Clerk

    You were wonderful. Very friendly and efficient. Will definitely be back. Thank you.

    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. We sincerely thank you for your business and hope to co...


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    You were wonderful. Very friendly and efficient. Will definitely be back. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. We sincerely thank you for your business and hope to continue serving you for many years to come!


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  • Supervisor

    Fast service and prompt with getting my vehicle in at appointment time. The staff is terrific and pleasant. Service department is one of the best ...


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    Fast service and prompt with getting my vehicle in at appointment time. The staff is terrific and pleasant. Service department is one of the best I ever dealt with.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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