Ed Rinke Chevrolet-Buick-GMC Co.

One of the worst dealerships experience I've ever had. Body shop technicians are hacks and service writers lie, and body shop manager is a joke. they told me all the parts were GM parts found out none of the parts were. all part were salvage parts or aftermarket parts from LKQ, keystone and auto zone. Had my vehicle in for body work and to have it detailed in and out. got vehicle back the bumper they replace was scratched and the Bondo job they did on the body work was pitted and had craters in it, and all the door jams where dirty still. Was told to come back after the holiday they would fix it. Brought it back after the holiday they said they didn't have a loaner vehicle for me like they said they would and would call me when one was ready. While waiting for a loaner vehicle I was T-bond by another vehicle had it towed back to dealer. Because they had to fix the previous workman ship issue. After they performed the work to repair the vehicle the second time the steering wheel was not strait, and the vehicle pulled to the right, it also made noise when making turns like something was rolling around in the frame or under the hood. took it back in they said they did an alignment on it again and could not verify a noise. upon driving it home found my A/C was blowing warm. took it back the next day and was told they didn't touch it had to argue with them to get them to look at it because it was working before the accident. got a call back later that day I was told that the A/C was over filled they took care of it, but they never touched it that I must have had work done some were else. I've never had work done on this vehicle anywhere else. once again picked my vehicle up drove it home next day drove to work got on the freeway and my hood started to bounce up and down found my hood latch was loose. Took it back to the dealer once again asked to talk to the manager the manager had an attitude the hole time. Was told they didn't touch that. they took the vehicle into the back and retightened the hood latch down. when the manager came back up to the waiting room to give me my keys, I asked him why he had an attitude with me he told me because you said we were hacking things together and had his guys chasing issues around that war not theirs. Then he got even madder when asked for documentation for all the work I had to come back for and that I wanted to talk to the owner. I was told I would have to come back for the paperwork and the owner was not in. After taking vehicle home and looking at the vehicle I found the hood gaps were uneven, and pie shaped. once again took it back in because the insurance company said they had to do the work. took it back after the weekend manager still had an attitude, they adjusted it and gave it back. was told that he would mail me a copy of all the things they had to correct when asked if he had documented everything. also, when I was diving over the weekend had some body shim fall out of the vehicle and when I showed the body shop manager and asked him about it once again said it wasn't use.

They never contacted me regarding the purchase of my vehicle. Will work with another dealer that contacts me.

Horrible experience in service..getting in quick was the only good part...the problem was never resolved..and it shows they are not thorough with inspection or testing the issue once serviced... Would never recommend.

My experience was easy, Frank was very professional & the whole process didn?t take long at all; this is my 5th lease from EdRinke, and I have never been disappointed

I have three Buicks purchased from Rinke, great experience and excellent follow-up on any issues I have had

Price of replacing headlight bulb on the Chevrolet Equinox is ridiculous. Service department is always friendly and had previously explained how much it would cost.

Super fast service on my brakes! very satisfied! I took my car in on 1-15-25, and they completely replaced my rotors, the pads, and flushed the brake lines. I appreciated getting my car back on the road within a day!

The dealership is not welcoming at all. Horrible, from my experience I was told never judge a book by its color. Sam Anton, awesome.

It was a very clean and organized environment! Salesman gave me a tour of the building! All staff was very nice and friendly!

I had an oil change and was also able to use my coupons. Some dealerships don't even mention The GM coupons or discounts that you have. I'm very much considering my new vehicle purchase to be with Your dealership Thank you Ed Rinke