Ed Rinke Chevrolet-Buick-GMC Co.

Waited to long for a service advisor to address me, after making a appointment online. Let my beige floor mat full of oil stains.

I didn’t hear anything back from my req or loan application so I didn’t find it very useful

Had the most amazing experience over at Ed Rinke. Frank B. not only took the absolute best care for me, he got me into my dream car at an unreal price. I will always choose Ed Rinke and Frank B. for ALL my car needs.

Never heard back from them after I messaged for more information! Must be more important things to do than sell vehicles

I have had positive experiences when it comes to purchasing/leasing and service department at Ed Rinke. However, I recently had my first experience dealing with the collision shop and that was anything but positive. It all started when I went for an estimate after getting into an accident, this was prior to filing a claim. When they thought I was paying for the damage out of pocket, everything was estimated for best of the best but when I came back for an appointment with an insurance claim number everything was second best. I was told I needed a new front driver side door when they thought I was covering the cost, but with insurance it could be "bumped out". What a way to take advantage of the customer. I also needed a new driver side running board, mind you they come in a set, not sold individually. The service advisor originally said they would only put the drive side running board on and when questioned if it would match the passenger side, only then I was offered to have them both installed if they did not match. I was not offered a courtesy vehicle for the week my truck was in the shop. When i arrived for my scheduled appointment which i thought was only for the insurance estimate, i was told they were keeping my truck and to call for a ride or come back at a time when I did not need my truck. Had I have know this was the case I would have planned for transportation. On the Ed Rinke website, under body shop in the mission statement section it states "THE BENEFITS YOU RECEIVE FROM ED RINKE CHEVROLET CONSISTS OF: COURTESY VEHICLE DURING SCHEDULED REPAIRS". I was told they only give courtesy vehicles out for warranty work and not body shop repairs. While my truck was in the shop I opted for the full auto detail, which consists of detailing the inside and outside of the vehicle. The total cost for the full auto detail is $260.00. The auto detail was subpar and not worth the price in my opinion. The back passenger door where my toddler is usually seated still had milk and juice droplets on the door, cup holders did not look like they were wiped out on any door. They also did not vacuum under my floor mats. Just seems like bare minimum effort, obvious things were missed and should have been noticed before considering the job complete. When I called to speak to the body shop manager to voice my dissatisfaction, "Bodyshop Rod" appeared to be annoyed and was defensive when I addressed how I felt about the repair estimate situation, and the discrepancy between what I was estimated (parts and cost) when they thought I was paying out of pocket vs what insurance was estimated, and now not needing my door replaced. When talking about the auto detail or lack thereof, I was offered to bring my vehicle back up for it to be redone and magically offered a courtesy vehicle. I, however, declined the option as this situation has left a bad taste in my mouth and feel that my vehicle would not be treated with care. Overall, this was a disappointing experience.

Been going here for years now. From my sales guy Jeff getting me into a vehicle that works for me, to Tina taking care of me when it comes to servicing my vehicles.. DO the valets that make sure all is well while I am there. I will keep going back.

I was dealing with Jennifer from last year when I ordered my vehicle too when I picked my vehicle up, she was anointed had an answer to all my questions during ordering and lease process. The process was also easy for running credit and communicating through that whole process.

The service writer who took care of my auto problem took care of my current problem and also went out of her way to help me resolve a previous problem. I truly appreciate her help to right a wrong.

Dash panel from GM did not fit correctly and Rod Gajewski took charge and made it look much better.

Had to wait three hours for a oil change. I love the dealership but three hours is too long to wait.