Ed Rinke Chevrolet-Buick-GMC Co.

It was a great overall experience and I love my new Blazer!

Very good experience from the initial visit to the repair a couple days later.

Excellent Superb completely satisfied. Would certainly recommend.

Service staff always very pleasant and helpful. However, you have to call them about your repairs, they forget to call you

To make a long story short I?ll cut to the chase. I leased a Buick Encore GX, 2020. Marissa was my sales person. She was adequate, but not quite up to snuff about the vehicle options. We didn?t spend much time at the car going over options etc. we did hook up the phone, which became an issue the next day when it wouldn?t recognize my voice commands, and froze up on me. The real problem was the next 2 days, the vehicle had a lower oil pan leak, I have 11 large oil spots on my driveway I called Marissa, sent her a video of my driveway, I still haven?t heard back. At this time, I brought the vehicle back to service this was on 8-20-20. They got me a loaner, which was greatly appreciated. I finally got my vehicle back on Monday 8-24-20, took it home. The next morning(Tuesday) the oil leak was larger than before, so I went back to the dealership, they gave me the same loaner I has turned in the day before( which was fine). So, my new Buick Encore has had 2 oil pan leaks in 8 days, I?ve driven the loaner car more than the NEW LEASE!! So my questions are,,, who is going to clean my driveway?? I haven?t heard a peep from anyone at Ed Rinke, so you tell me how did you guys do?????? I?m very disappointed with my overall experience to date. If this vehicle has 1 more issue in the near future you guys can take it back and I?ll spend my $$ somewhere else. Ask Marissa Franz to see my driveway, it looks like used car lot, or call me, I?ll send the video and pics. I would expect a long time Chevy dealer like Rinke to have a bit more understanding of their clientele, guess I?m just a number on a service card!! Kudos Rinke.

Great. They took my car in at the approximately the appointed time and were done at the estimated time

Ed was very responsive! I gave him my challenging criteria and he watched for the best possible deal and reached out to me when it arrived. This ultimately was the reason why we bought this vehicle. I could not say enough about how amazingly supportive Ed was throughout the process; from texting back and forth over the last few months about pricing, to processing the paperwork, and preparing the sale. All we had to do was arrive, sign documents and drive away. Together we got a first time buyer into the Chevy family and with a very positive experience!

Had my 2011 chevy Tahoe truck air conditioning recharged and I had to take it back to have it looked at again and they charged me a second time for the recharging of the system because this time and not the first time they claimed that the dye showed that the seals hand a leak. Extra money spent. Not good at all.

My experience was great. Delivery was fast, easy and organized.

Had my oil change. The service was excellent, I waited for my car they offered to take me home, coffee . I sure didn?t wait long. Went over my paper work about my car. I have been doing my cars for over 20 years.