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Reviews

3.2
Average based on 5 reviews.
  • Go Somewhere Else

    Went there to look at a 2011 Mazda CX-9 that we were VERY interested in buying. We told them that right off the bat. The sales guy seemed unintere...

    Dealer Response

    I am sorry you had a less than desirable experience. We strive to give the best in customer service and truly care about your review. Please conta...


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    Went there to look at a 2011 Mazda CX-9 that we were VERY interested in buying. We told them that right off the bat. The sales guy seemed uninterested the whole time even though we had common interests. We took it for a test drive and absolutely loved the car. We told them we would buy it that day, but had to go get my trade-in at home (still in Dubuque). They "reassured" us that they wouldn't sell the car even though we didn't put a deposit down. With that, we went and got my trade-in and stopped at McDonald's drive-thru on the way back. We walked in the doors happy as can be and they literally said, "You shouldn't have stopped at McDonald's because we just sold the car." We couldn't believe it! They did nothing about it and didn't even apologize for selling it under our feet. The sales guy blamed his coworker for selling the car and again was uninterested. Rude people do not make good sales people in general. However, the manager seemed a little more friendly. It's a shame because Mazdas and Subarus are great cars and they're the only dealer in Dubuque.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am sorry you had a less than desirable experience. We strive to give the best in customer service and truly care about your review. Please contact me at 563-588-2326 to discuss this further.


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  • Great place if your looking for a Subaru.

    Finally purchased the car of my dreams today from here. We ran into a few issues but in the end it all worked out and I couldn't be more happy wit...


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    Finally purchased the car of my dreams today from here. We ran into a few issues but in the end it all worked out and I couldn't be more happy with the Audi! If you decide to purchase a car from here or inquire about one, ask for Ben. He was excellent, straightforward and honest. Thanks Riley's!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very rude customer service.

    Put money down to hold a car and they went and sold it the next day. They were very rude to me and treated me poorly. I thought if you put money d...


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    Put money down to hold a car and they went and sold it the next day. They were very rude to me and treated me poorly. I thought if you put money down to hold a car they couldn't sell it? Apparently not! I wasted a lot of time and money on getting things going, even sold my car to purchase it. I guess it's not their problem!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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About Our Dealership

Dealer on Cars.com since September 2016


"Rely on Riley"