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I inquired about a vehicle via email with Hannah Goguen the business manager she responded back saying the vehicle was available and if we could come in... that day or the next. We set up a appointment for first thing in the morning. This dealership was 1-1/2 hours from my home so the next day arrives for my scheduled appointment and I begin my 1 1/2 hour drive to the dealership for my scheduled appointment only to then get an email stating they took a deposit on that vehicle I had my scheduled appointment for and it is no longer available. I called the dealership to voice my concerns and spoke with the sales manager who stated they do not care about inquiries at all and dont care if someone has an appointment. I asked why would you schedule an appointment with me and not keep you word and he said he dosent understand why that is a problem to not honor an appointment. This dealership is very unprofessional.
This was one of the most welcoming and relaxed car buying experience of my life. Hats off to Lewis Angelli , Sr Sales and Leasing Consultant, and the rest... of the ACDJR team.
I purchased a used Jeep Grand Cherokee from Samson Moses at Acton CDJR. Samson was very friendly and professional. Samson kept every promise and appointment... he made -- how often do you hear that about car sales? Samson was extremely helpful in handling my old car, which I was donating to a charity, but the charity could not pick up the car until later. A smooth transaction overall. In terms of pricing, Acton CDJR is not too different than other places, I would put them on the "less pressure" end of the spectrum, but you still need to negotiate. My advice: do your homework, have comparables, and know your walk away price. No hard sell on the extended warranty stuff, which was nice -- they provided the information very clearly and it was up to me to decide. I would definitely recommend this dealership to a friend (and have!), and the sales rep Samson Moses. I will very likely purchase from this dealer again.
Lou Angelli helped me locate the right vehicle. He is a pleasure to deal with, and does not pressure you into something that you do not need or want.... This is the third vehicle that I have purchased at Acton Jeep over the past six years.
Excellent experience! Lou Angelli helped us find a used vehicle that met our needs and provided personal attention throughout the process, including sitting... in the vehicle with us to review the features of the car, as well as excellent detailing, and service, including new tires.
Acton Chrysler had a good price for the vehicle I was going to purchase. I was in contact with the internet sales rep, who was for all intents and purposes... adequate at her job. She called me and we exchanged info. I then emailed her and told her I was on my way for the vehicle we discussed. She knew I was only interested in that vehicle specifically. I also told her it takes upwards of 45 min for me to get there. Instead of letting the sales team that someone was travelling a good distance to possibly purchase a specific vehicle, I got to the dealership and spent 15-20 minutes there before anyone even spoke to me. Finally, a gentleman asked if I needed something and I told him I needed to speak with the lady I spoke with on the phone. She finally came out, by this time I had been there at least 20-25 min. She got another salesman to help me who by his own admission was busy with another client. He asked to make a copy of my license etc. The internet lady told him the vehicle I was interested in and when after 30 min we were finally walking out to the car to drive it, another salesman walked up and said "i just sold it, I'm about to write it up" No heads up, nothing. So I drove 2 hours on a Sunday afternoon for nothing. Common courtesy or good business practice would have said that the head sales team should've been aware that I was on the way for that vehicle and at least gotten a chance since I have no doubt I had told them I was on my way long before the other customer decided to buy it. I will certainly not be going back to Acton Chrysler because clearly they don't have peoples best interest at the forefront. It was all about how fast can we sell and too bad if you were driving from out of town. Clearly the integrity of the people working there is a very low bar.
The overall service I received was great! All my questions and concerns were answered. The pressure to buy the car on the spot was not there. I would definitely... recommend this dealership to others!
I needed to get my wife a new car. Not only did Acton Chrysler Dodge Jeep get me a great deal on a new Grand Cherokee, but they helped me surprise my... wife on Christmas Day with a big red bow (we jokingly referred to it all as "Operation Rad Bow"). I had done tons of research on options and pricing and ended up closing the entire deal electronically in less than two days. This all despite the fact that we had to navigate some thorny issues with my credit and insurance. This is the second car we have purchased from this dealership and we plan to continue sending friends to buy there as those that we've sent have all come back with positive impressions. Thank you, Acton!
I was on break from college for December and needed to find a used car that would be good for commuting but still great for doing all the other things... I love. Worked with Gus and Hannah who made the buying experience extremely easy and quick and am now driving a 2015 Cherokee and couldn't be happier. The whole sales team was willing to work with us and make a deal happen that met all of our needs and expectations.
I came in to buy a 2019 Jeep Cherokee. I had an incredible experience from start to finish. Thank you to Lou and everyone else for making this process... so easy.