ReviewsWrite a review
I made an appointment for 9:20am to have my truck's oil changed and tires rotated. The service rep (I will not name names) was friendly enough. Since dealerships can take an hour or two to change oil, I requested that he call me when my vehicle was ready, as my wife was picking me up. Fast forward to 4 hours later at 1:30 with no word from the dealership. I called and spoke with the same service rep. They was trouble with the phone systems in the form of a long delay that made conversation difficult. The rep sounded slightly annoyed that I was checking in, even though I was polite, and informed me it was not ready because I did not that I needed my vehicle by a certain time. So the intimation was pretty much that it was my fault the oil change wasn't done four hours after dropping it off on time for the appointment that I made. Since talking on the phone was difficult due to the aforementioned issue, I chose to end the call. I then send an email to the dealership, which conveyed my frustration but in no way was rude. I soon received a call back from the service rep. This time, the phone systems was working fine. The rep was upset that I sent the aforementioned email and did not understand why I was making a complaint. He again reiterated that I did not say I need my vehicle right away. Again, the intimation here is that I was being unreasonable for assuming an oil change would not take 4+ hours (even with an appointment). M main point is, we all have lives to plan around. That is why we make appointments. If something is going to take all day, just tell me. The main issue here is managing expectations of your customers. It was not unreasonable for me to check in to see what the status of my routine maintenance was but the impression conveyed to me is that such a request was just that. Moreover, customers are entitled to convey their frustrations, which I did in a curt but polite manner, and do not need to be put on the defensive. Ultimately, I told him we could agree to disagree and that I would simply take my business elsewhere in the future, to which his response was "ok". So, I will choose to go elsewhere next time I need service for my vehicle
The whole team, including Coleman and Wade, were terrific to deal with. Operate with the highest integrity. Very transparent on the buying process. Great customer experience and follow through post purchase. I have purchased many cars from BMW, Audi and Porsche dealers, and believe Acton Chrysler is second to none.
No pressure sales pitch!
I worked with Samson M. to purchase my new jeep. I ultimately decided to go with him as he was not giving me the high-pressure sales pitch. He was very professional and easy to work with. I'm very happy with my recent experience at Acton Jeep!
Awesome dealership with integrity.
Matt S. and Stephan H. are some of the most professional and compassionate sales folks I've ever dealt with when purchasing a vehicle. I was very unsure about purchasing a Jeep, and to add onto that I was not ready to get serious about shopping for a vehicle during the pandemic. Luckily, I came across this team and they made it very easy for me to experience the vehicle, answered any questions I had (I had a lot- on their busiest day of the month), and really pulled through with an amazing deal for me- and dealt with the safety of the transaction (virus is still present now) flawlessly... They really care about their customers' happiness, and I've never felt that from a dealership before. Definitely recommend.
NEVER buy a Jeep especially from Acton Ma.
I would never buy a Jeep or Dodge ever again. I will tell everyone I know not to buy these cars. They do not stand behind their product. Engine replaced and 9 weeks later my car is not working AGAIN. Even when there is obvious problems they say there is nothing they can do
Poor customer service
I inquired about a vehicle via email with Hannah Goguen the business manager she responded back saying the vehicle was available and if we could come in that day or the next. We set up a appointment for first thing in the morning. This dealership was 1-1/2 hours from my home so the next day arrives for my scheduled appointment and I begin my 1 1/2 hour drive to the dealership for my scheduled appointment only to then get an email stating they took a deposit on that vehicle I had my scheduled appointment for and it is no longer available. I called the dealership to voice my concerns and spoke with the sales manager who stated they do not care about inquiries at all and dont care if someone has an appointment. I asked why would you schedule an appointment with me and not keep you word and he said he dosent understand why that is a problem to not honor an appointment. This dealership is very unprofessional.
This was one of the most welcoming and relaxed car buying experience of my life. Hats off to Lewis Angelli , Sr Sales and Leasing Consultant, and the rest of the ACDJR team.
Excellent Experience as always
Lou Angelli helped me locate the right vehicle. He is a pleasure to deal with, and does not pressure you into something that you do not need or want. This is the third vehicle that I have purchased at Acton Jeep over the past six years.
Excellent experience! Lou Angelli helped us find a used vehicle that met our needs and provided personal attention throughout the process, including sitting in the vehicle with us to review the features of the car, as well as excellent detailing, and service, including new tires.
Acton Chrysler had a good price for the vehicle I was going to purchase. I was in contact with the internet sales rep, who was for all intents and purposes adequate at her job. She called me and we exchanged info. I then emailed her and told her I was on my way for the vehicle we discussed. She knew I was only interested in that vehicle specifically. I also told her it takes upwards of 45 min for me to get there. Instead of letting the sales team that someone was travelling a good distance to possibly purchase a specific vehicle, I got to the dealership and spent 15-20 minutes there before anyone even spoke to me. Finally, a gentleman asked if I needed something and I told him I needed to speak with the lady I spoke with on the phone. She finally came out, by this time I had been there at least 20-25 min. She got another salesman to help me who by his own admission was busy with another client. He asked to make a copy of my license etc. The internet lady told him the vehicle I was interested in and when after 30 min we were finally walking out to the car to drive it, another salesman walked up and said "i just sold it, I'm about to write it up" No heads up, nothing. So I drove 2 hours on a Sunday afternoon for nothing. Common courtesy or good business practice would have said that the head sales team should've been aware that I was on the way for that vehicle and at least gotten a chance since I have no doubt I had told them I was on my way long before the other customer decided to buy it. I will certainly not be going back to Acton Chrysler because clearly they don't have peoples best interest at the forefront. It was all about how fast can we sell and too bad if you were driving from out of town. Clearly the integrity of the people working there is a very low bar.