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Reviews

Average Ratings

4.8
Average based on 302 reviews.
  • Great experience

    As always Lisa was a big help setting up the service. Service performed in a very timely manner.

    Dealer Response

    Lauren, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Hines Park Ford as your first cho...


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    As always Lisa was a big help setting up the service. Service performed in a very timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lauren, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Hines Park Ford as your first choice for service!


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  • Service visit

    Although it took a little longer than previous oil change visits, we were satisfied with the work. We especially were pleased with the sign in tec...

    Dealer Response

    We really appreciate your feedback! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflec...


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    Although it took a little longer than previous oil change visits, we were satisfied with the work. We especially were pleased with the sign in technician.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your feedback! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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  • Repair visit for 2016 Explorer - 1st

    Just a little slow checking in and out. A couple more status updates while truck was out of service would be helpful. Other than that, good job.

    Dealer Response

    We appreciate your feedback, Martin. Please don't hesitate to give us a call if there is anything we can do for you.


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    Just a little slow checking in and out. A couple more status updates while truck was out of service would be helpful. Other than that, good job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback, Martin. Please don't hesitate to give us a call if there is anything we can do for you.


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  • REVIEW OF SERVICE

    Service was done promptly and satisfactorily. Will be back in 3,000 for another oil change, etc.


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    Service was done promptly and satisfactorily. Will be back in 3,000 for another oil change, etc.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil Change review for Hines Park Ford

    Good job getting an oil change, only complaint is that it does take a long time to get your vehicle in and then get it back. Other than that every...

    Dealer Response

    Brett, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business!


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    Good job getting an oil change, only complaint is that it does take a long time to get your vehicle in and then get it back. Other than that everything else is fine.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brett, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business!


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  • Great Job

    They had said said it was going to take 2hrs. It only took around an hour. Great Job with being short on help.


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    They had said said it was going to take 2hrs. It only took around an hour. Great Job with being short on help.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • HinesPark Ford Thank You

    HinesPark Ford thank you I thought I’d let you guys know my feelings about my experience with your company. First let me thank Shawn Hardy. Shawn...


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    HinesPark Ford thank you I thought I’d let you guys know my feelings about my experience with your company. First let me thank Shawn Hardy. Shawn was a perfect gentleman. He made us feel as if we came for a visit to see an old friend rather than buy a car. Next we were interested in a red Saturn, not a Ford and Shawn helped us along through the steps to purchase the little Saturn as if it was a brand new Ford and he did everything he could so that the car went home with us as perfect as a used car could be even though it wasn’t new, and another brand. He even through in a gift certificate for gas and showed us step by step how to get it because we had trouble with the system; a class act above what he could have done. Shawn went through everything on the instrument panel explaining every dial and how to work the security key. He spent a lot of time with us, so Mr. Hines, you got my vote and loyalty. Thank you for hiring an excellent staff. Regards, W. King of Detroit

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Paul Martin

    I was impressed with the response time and the flow of conversation. Very easy to work with.

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Paul! If you have any additional needs or questions, we will be more than hap...


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    I was impressed with the response time and the flow of conversation. Very easy to work with.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Paul! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • hines park ford

    everything was as easy as opening a jar of pickles....no problems....done as promised....excellent service department....been going there for over...


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    everything was as easy as opening a jar of pickles....no problems....done as promised....excellent service department....been going there for over 10 yrs

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • day at the dealership for repairs and maintiance

    the tech was precise and correct on his knowledge of my vehicle and repaired it with in a fair amount of time


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    the tech was precise and correct on his knowledge of my vehicle and repaired it with in a fair amount of time

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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