Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
82 lifetime reviews.
  • LaFontaine Subaru Service Department

    The service was excellent. The questions and concerns that I had were answered and dealt with. I would highly recommend this dealership.

    Dealer Response

    Hi Terry! Thank you for the awesome review! We are happy to hear that your service experience with us was excellent. I will be sure to pass along ...


    Show Full Review

    The service was excellent. The questions and concerns that I had were answered and dealt with. I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Terry! Thank you for the awesome review! We are happy to hear that your service experience with us was excellent. I will be sure to pass along your kind words to the entire team. We look forward to seeing you again soon! - Shelbi P.


    Hide Full Review
  • service review

    All went well and the facility is nice. Like the coffee and snacks.


    Show Full Review

    All went well and the facility is nice. Like the coffee and snacks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Thanks for correcting the problem.

    Frank Dryer, Service Manager, was outstanding considering the unique circumstances.


    Show Full Review

    Frank Dryer, Service Manager, was outstanding considering the unique circumstances.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Purchase of My New Forester

    I recently purchased my second Forester. My salesperson, Jeremy, was outstanding. He understood what was important to me in the new car I wanted. ...


    Show Full Review

    I recently purchased my second Forester. My salesperson, Jeremy, was outstanding. He understood what was important to me in the new car I wanted. He was able to answer all my questions and, after the purchase, invited me to write down any questions I had and call him. The trade in I received was great.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Evaluation of service and sales experience

    Couldn't ask for better service both in service dept. and sales. Great job!

    Dealer Response

    Thank you for choosing LaFontaine Subaru! We truly value you as our customer, Jane, and appreciate that you've taken the time to share your experi...


    Show Full Review

    Couldn't ask for better service both in service dept. and sales. Great job!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Subaru! We truly value you as our customer, Jane, and appreciate that you've taken the time to share your experience with us. We strive to provide the best customer service in the industry, and I'm so glad that is what you received. The LaFontaine Family Deal; it's not just what you get, it's how you feel. Sincerely, Kim J.


    Hide Full Review
  • Maintenance on 2015 Outlook

    I have found LaFontaine Subaru to be an exceptional dealership from Sales to Service to employees, very friendly and accommodating to the customer.

    Dealer Response

    Marlene, thank you for choosing LaFontaine Subaru! We truly value you as our customer and appreciate that you've taken the time to share your expe...


    Show Full Review

    I have found LaFontaine Subaru to be an exceptional dealership from Sales to Service to employees, very friendly and accommodating to the customer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marlene, thank you for choosing LaFontaine Subaru! We truly value you as our customer and appreciate that you've taken the time to share your experience with us. The LaFontaine Family Deal; it's not just what you get, it's how you feel. Sincerely, Kim J.


    Hide Full Review
  • 2017 New Car Purchase

    Excellent Service.Great experience. Wish I had enough money to buy another car.....

    Dealer Response

    Thank you for choosing LaFontaine Subaru to purchase your new vehicle! I'm so glad you experienced our top-notch customer service. Welcome to the ...


    Show Full Review

    Excellent Service.Great experience. Wish I had enough money to buy another car.....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Subaru to purchase your new vehicle! I'm so glad you experienced our top-notch customer service. Welcome to the Family Deal, where it's not just what you get, it's how you feel!


    Hide Full Review
  • Evan Movaghhar

    Evan was an awesome sales person to have. He worked hard for us to find the car we wanted. He was a pleasure to speak with and I would highly reco...

    Dealer Response

    Thank you for choosing LaFontaine Subaru! We truly value you as our customer and appreciate that you've taken the time to share your exceptional p...


    Show Full Review

    Evan was an awesome sales person to have. He worked hard for us to find the car we wanted. He was a pleasure to speak with and I would highly recommend him to anyone!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Subaru! We truly value you as our customer and appreciate that you've taken the time to share your exceptional purchasing experience with Evan. The LaFontaine Family Deal; it's not just what you get, it's how you feel! Thank you for recommending us to your family and friends.


    Hide Full Review
  • Least pleasant out of 7 dealers in metro Detroit

    I visited the following dealerships that have no relation to look for a used car: Jaguar of Troy, BMW of Bloomfield Hills, Toyota of Warren, Bank ...

    Dealer Response

    Matt, I'm so sorry to read that your experience was not satisfactory. Please feel free to contact me at kjones1@lafontaine.com so that I may assis...


    Show Full Review

    I visited the following dealerships that have no relation to look for a used car: Jaguar of Troy, BMW of Bloomfield Hills, Toyota of Warren, Bank Auto in Wayne, Friendly Honda in Clinton TWP, Sellers Subaru, and LaFontaine Subaru. The worst (and only poor) experience I had as a prospective buyer by MILES AND MILES was at LaFontaine Subaru. Here is why: 1) The sales consultant I dealt with was under-dressed and unprofessional in appearance (including heavy smoking that made me believe the car I test drove was smoked inside of for years) , extremely pushy (with a hint of borderline coercion), and his tone when asking his large number of questions bled poor attitude. 2) It was labeled as "difficult" by the salesman to test drive a 2015 car as I was bombarded with questions for around 30 minutes. Strange, I test drove the same model but instead 2017 and less miles on it at another Subaru dealer WITHIN MINUTES. 3) PRIOR TO TEST DRIVING, the sales consultant forcefully explained that another buyer was ready to purchase the vehicle the following business day. It is more likely than not that this was a tactic to falsely lead me into purchasing the car on the spot, as this person never purchased the vehicle per the salesman a week later. Overall, my experience with LaFontaine Subaru was the most poor and uncomfortable compared to with any other dealers. It is to the point were an average person like myself who rarely provide public feedback must do so in order to: 1) make other propective car buyers aware, and 2) provide feedback so the merchant can make drastic improvements. The merchant may want to let the customer lead at somepoint and to make the customer feel comfortable.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Matt, I'm so sorry to read that your experience was not satisfactory. Please feel free to contact me at kjones1@lafontaine.com so that I may assist in resolving any lingering issues that you might have. We strive to provide the best customer service in the industry, and I'm so sorry that is not what you received. Sincerely, Kim Jones.


    Hide Full Review
  • Jean White

    I went for routine oil change and tire rotation. I was in and out in an hour, which I thought was very efficient. Everyone was friendly and help...

    Dealer Response

    Thank you for choosing LaFontaine Subaru for your vehicle service needs. The LaFontaine Family Deal; it's not just what you get, it's how you feel!


    Show Full Review

    I went for routine oil change and tire rotation. I was in and out in an hour, which I thought was very efficient. Everyone was friendly and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing LaFontaine Subaru for your vehicle service needs. The LaFontaine Family Deal; it's not just what you get, it's how you feel!


    Hide Full Review