LaFontaine Subaru

(4.7) 107 reviews

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4.7
107 lifetime reviews.
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  • LaFontaine Subaru Service Department

    The service was excellent. The questions and concerns that I had were answered and dealt with. I would highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Terry! Thank you for the awesome review! We are happy to hear that your service experience with us was excellent. I will be sure to pass along your... kind words to the entire team. We look forward to seeing you again soon! - Shelbi P.


  • Mixed experience.

    I would not buy again from these folks. The salesman was less than cordial. Acted as though he did not trust me and would not accept credit card to ho...ld a car I was interested in buying. Treated me as though I was not serious. On the other hand the folks that deliver the car were very polite and provided good service. Next time I will buy my Subaru elsewhere

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    PJ, I am so sorry to hear that your experience was less then satisfactory. At LaFontaine we strive to exceed our customers expectations through per...sonalizing the automotive experience. We hope to have the opportunity to serve you again in the future, if there is further feedback please feel free to reach out to me directly. Warm regards, Barbara Dominick Corporate Experience Manager bdominick@lafontaine.com


  • good but buying a certified car with problem

    I've just bought a used certified legacy from here, and a week later I find that one of the switches of the power window doesn't work. A certified car... shouldn't have this kind of problem.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good Afternoon, I am so sorry to hear that your experience with your new vehicle has been less then satisfactory. At LaFontaine we strive to exceed ...each customers expectations through personalizing the automotive experience. I would love the opportunity for us to speak further in regards to your experience. If you could please let me know the best way and time to reach you. Thank you in advance for your time! Warm regards, Barbara Dominick Corporate Experience Manager


  • Friendly and fast!

    I have moved to Virginia and still returned to Michigan to have my 2017 Forester serviced by LaFontaine!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jenny, Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each custo...mers expectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager


  • Good service from pleasant, competent staff

    Easy to make a service appointment, to check in and timely service. Everyone with whom I interacted was very pleasant and helpful. Creed even helped r...etrieve one of my car magnets that fell off during courtesy wash.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Judith, Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each custo...mers expectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager


  • oil change, tire rotation

    Always clean, quick and professional. I came in for an oil change and tire rotation, no problems, no hassles. No one tried to tell me anything that ...I didn't need.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • A caring salesperson

    Lisa Fender could not have been nicer - no pressure- she took as much time with us we needed. Feel like I've made a friend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Prompt service

    Service was quick. I had an appointment and my car was serviced right away and was actually completed faster that I expected.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Used vehicle purchase

    Very good sales experience Lisa and David we're outstanding

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outback purchase - new

    Straight forward ... efficient... no nonsense just like the Subaru vehicles they sell.

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

LaFontaine Subaru
3055 E West Maple Rd Commerce Charter Twp, MI 48390
New (888) 461-0925
Used (888) 429-5374
Service (888) 464-2923
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