Reviews
Write a reviewExcellent. Professional, friendly experience. Dave went...
Excellent. Professional, friendly experience. Dave went above and beyond to find exactly what I wanted and to make our purchase easy during this difficult time.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding Dealership!
Lincoln of Troy is a class act. I have been dealing with Mark for 3 years and recently took delivery of a 2020 MKZ Reserve. Mark is friendly, professional, courteous and never displays the "high pressure" attitude you may find at other luxury car dealerships. He made the entire transaction seamless. I highly recommend Lincoln of Troy...a 5 star rating is truly not enough!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leasing Lincoln CORSAIR 2020
MY Lincoln CORSAIR is an exceptional product by design, performance & safety. Lincoln of Troy provides a better buying experience for their customer. You are provided a calm, clean environment and an opportunity to discuss your options with a professional friendly staff. Changing from the MKZ to the CORSAIR was a big decision; Dave S. spent a lot of time with me over a couple weeks to answer all my concerns; he is detail oriented (which I appreciate). My delivery went smoothly. Beginning with Elizabeth Kujala, GSM and Dave Sicheneder, Product Spec. and the supporting staff I continue to receive superior customer service even after the sale. A loyal customer, Irene
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lincoln of Troy - Awesome Experience!!!!
I purchased a 2016 Lincoln MKX Reserve AWD from Lincoln of Troy, Michigan on February 28, 2020. I live in St. Louis and found Lincoln of Troy had the best pricing nationally and their service was #1. It’s scary purchasing a car from an out-of-town dealer but Lincoln of Troy made my buying experience easy. Their pricing was honest and transparent, not loaded with hidden dealer fees I found at other dealers. I flew into Detroit from St. Louis, took a Lyft to their beautiful showroom and was back on the road to St. Louis in about an hour. The vehicle was as described and delivered fully detailed with a full tank of gas; exceptional experience, start to finish! Lastly, special thanks to Ray Straith, my salesperson, for his excellent communication throughout the sales process and Alan Robinson, my Finance Manager, for coordinating my Missouri licensing in less than 30 days, remarkable given COVID-19 outbreak! I highly recommend the Lincoln of Troy team to anyone looking for affordable American luxury and an honest dealership. I love my Lincoln MKX, the best car I’ve ever owned. Thanks again Lincoln of Troy! Elaine R. - St. Louis, Missouri
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New 2020 Lincoln Continental purchase
I was very impressed with Mr.Nikprelaj ! He provided me with various continentals and has exceptional communication skills. He was extremely friendly and I felt very comfortable. In our conversations he took his time, made recommendations and allowed me to sit in the continental demonstrating all the functions in the car. I was very pleased...The dealership was spotless and everyone was friendly. The price of the car was reasonable as compared to other Lincoln dealerships. I will come back...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New lease
Mark Nikprelaj was very professional and made my old lease/new car lease exchange effortless. He was knowledgeable and efficient in helping me select my new car. The vehicle exchange was seamless and I was in and out in no time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We went for an oil change on our 2017 MKZ. We were...
We went for an oil change on our 2017 MKZ. We were looking for an SUV. We ended up purchasing an Aviator from Elie Malouf. He didn’t have what we wanted so he searched and within a couple of days-he found it. He was professional and courteous. Sales and service are excellent.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New vehicle purchase
My wife and I were treated by Eli Malouf and Hope, the receptionist, from the beginning as if we were friends. Every aspect of the new vehicle purchased was complete and professional. It was the best experience of a new car purchase that we have ever experienced. I am very very satisfied with the new car and the whole service. I intend to stop by occasionally and say "Hello."
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Helpful, curtious, clean dealership. Beat other Lincoln dealers in the area on the trade in price offered. Will continue going to them as long as my experiences are positive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
We had a great experience leasing a new vehicle (Lincoln MKC) from this dealership, with the salesman Mark Nikprelaj. The whole procedure took minimal time, Mark was courteous and answered all our questions in full, overall it was great. Would recommend this guy to anybody looking to buy or lease a Lincoln.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase