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Reviews

Average Ratings

3.9
68 lifetime reviews. Includes reviews of Somerset Buick-GMC from DealerRater.com
  • Great, Expedient Purchase

    I answered an ad on this site for a 2013 Buick Encore. My experience at Somerset Buick-GMC was easy, fast and pleasant. Eli was a great representa...


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    I answered an ad on this site for a 2013 Buick Encore. My experience at Somerset Buick-GMC was easy, fast and pleasant. Eli was a great representative. The car was a certified used car and they did not try to sell me anything I didn't need. They also have no "doc" fee. I arrived about 2:50 P.M. and all paperwork was done, including financing, by 5 P.M. I wanted to pick up the car 4 days later and that was no problem with them. The car was presented spotless. My only small quibble is they should give a full tank of gas on a purchase. They did provide enough gasoline to drive around (about 2/3 tank) but the extra little gasoline goes a long way to a good impression.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • LOVE LOVE LOVE this Dealership
    April 26, 2017

    I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes...


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    I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.

    Does recommend this dealer
    Came in for service or repair

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  • LOVE LOVE LOVE this Dealership

    I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goe...


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    I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Easy Process
    April 25, 2017

    Darrel didn't put any pressure on us. Found the best deal. Made the whole process very easy. I will definitely go to him next time.


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    Darrel didn't put any pressure on us. Found the best deal. Made the whole process very easy. I will definitely go to him next time.

    Does recommend this dealer

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  • Lied about the car
    April 6, 2017

    They lied about the oil change. The oil was old and messed up the car, the oil filter was jammed and also old. There's rust at the bottom of one o...


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    They lied about the oil change. The oil was old and messed up the car, the oil filter was jammed and also old. There's rust at the bottom of one of the doors, they didn't mention it. The passengers seatbelt is been taken out and put back the wrong way in and the guy who sold the car said he can't do anything about it he also said that the oil was changed. They don't even check after their mechanics.

    Does not recommend this dealer

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  • Excellent Service

    Adore Grant in service. I also adore Mr. Gotham in sales--top notch I bought my 2nd car from him at this dealer--a Cadillac STS. Great staff!!! Gr...


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    Adore Grant in service. I also adore Mr. Gotham in sales--top notch I bought my 2nd car from him at this dealer--a Cadillac STS. Great staff!!! Great job on my G6 from the repairs to the detailing. My rims look new. Honest about repairs and deliver when they say they will. No return visits for rework. Love this dealership. Karen Wedding

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Somerset Buick GMC

    I have a long history with this dealership. I would send friends and family here for service without question. I would do the same for purchasin...


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    I have a long history with this dealership. I would send friends and family here for service without question. I would do the same for purchasing new or used.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Do not stand behind the work , lying, lazy and untrustworthy
    February 1, 2017

    I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the ca...


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    I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car for 5 days before even looking at it and would not give me a loaner. They quoted me a price to repair, then gave me another price when finished (lower so no problem there) but then a third price (higher this time) when I went to pick it up. No explanation as to why the price fluctuated. Fast forward 1 month and the car dies at a light again. Same exact problem, same explanation when they looked at it except this time I was told it needed a new engine.. I went in to talk to a salesman about replacing the car and he was rude and very unhelpful. I told him what I wanted and he said it would take 4 months to get that car, and it would be priced thousands more than the online quote I had. He also said they would only give me money on a trade-in if I purchased a car from their stock even though they didn't have what I wanted. I had taken my car in for service before and not had problems but this time the service person was rude and seemed like it was an annoyance to talk to me. I will NEVER go to this dealer again and I will tell everyone I know to avoid them. (I went to another Buick dealer and he found the exact car I wanted and had it on his lot within 24 hours).

    Does not recommend this dealer
    Came in for service or repair

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  • Matt Witmer's excellent service helped us decide to buy
    January 3, 2017

    Matt Witmer's professionalism was just what we needed to understand that the car we wanted was the Buick LaCrosse. We are so pleased with the ca...


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    Matt Witmer's professionalism was just what we needed to understand that the car we wanted was the Buick LaCrosse. We are so pleased with the car we've had for only a few days that we just would like to thank Matt for taking so much time with us to answer all our questions and teach us just what the LaCrosse had to offer. We can't wait to show it to all of our friends and let them see what a great ride it is.

    Does recommend this dealer

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  • Great experience

    My husband and I were so pleased by the experience we had at Somerset Buick It is always a pleasure to come to the dealership and see all the sm...


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    My husband and I were so pleased by the experience we had at Somerset Buick It is always a pleasure to come to the dealership and see all the smiling and inviting faces But our favorite is and stays our Rudy Rodolpho who had helped us with our last 6 cars. Even I could be interested in another carmakers, we come back to Somerset to deal with Rudy because he would make the process easy and stress less. His knowledge of the cars features and his genuine concerns for our needs make all the difference

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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