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Reviews

Average Ratings

4.8
145 lifetime reviews. Includes reviews of Gervais Ford from DealerRater.com
  • Gervais Ford Review

    I have purchased 5 cars at this dealership. I have found everyone there from the sales staff to the repair crew to the parts dept. to be nothing s...


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    I have purchased 5 cars at this dealership. I have found everyone there from the sales staff to the repair crew to the parts dept. to be nothing short of what I would expect from a company where I am spending a lot of hard earned money. I am sure that some people might have had a negative experience, but I can truthfully say that I am not one of them.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • As usual great service
    April 26, 2017

    They are usually prompt and are very good at explaining any repairs that need to be serviced. They also explain the severity of the problem, does ...

    Gervais Ford

    Thank you for Choosing Gervais Ford for your Service, we do our best to make sure the lines of communication are open and clear with all our clien...


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    They are usually prompt and are very good at explaining any repairs that need to be serviced. They also explain the severity of the problem, does it need prompt repairing or can it wait.

    Does recommend this dealer
    Came in for service or repair
    Gervais Ford

    Thank you for Choosing Gervais Ford for your Service, we do our best to make sure the lines of communication are open and clear with all our clients. I am glad you were an example of that. Our goal is to get you back on the road quickly and Safely. Thank you once again for choosing Gervais Ford.


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  • Great sevice, no waiting, at good price.
    April 25, 2017

    The service was great; the tires were rotated with the pattern I asked for. I came in at the right time so I had no waiting. Your prices are al...

    Gervais Ford

    Thank you for choosing Gervais Ford for your service. I am so glad we could provide you with fantastic Service, our Quick Lane team is awesome. Th...


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    The service was great; the tires were rotated with the pattern I asked for. I came in at the right time so I had no waiting. Your prices are always reasonable.

    Does recommend this dealer
    Came in for service or repair
    Gervais Ford

    Thank you for choosing Gervais Ford for your service. I am so glad we could provide you with fantastic Service, our Quick Lane team is awesome. Thank you again for choosing Gervais Ford for your Service.


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  • purchase of leased car
    April 24, 2017

    I have purchased 2 vehicles that I previously leased, one in March and the other one in April. As usual, John and Matt were extremely diligent in...

    Gervais Ford

    Thank you for choosing Gervais Ford, and thank you for the wonderful review, I am so glad we could get you what you needed, it is our goal to make...


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    I have purchased 2 vehicles that I previously leased, one in March and the other one in April. As usual, John and Matt were extremely diligent in getting me the financing I needed for both vehicles. I have been a customer at Gervais for more than 20 yet than 18 of those years, dealing with John for more than 18 of those years. The excellent service and consideration I receive is what keeps me coming back. A car is a car is a car but the friendliness and concern for my wants and needs shown by John keeps me a returning customer. Overall I find Gervais Ford to be exactly what this consumer needs: friendliness, courtesy, helpful advice, what more could one ask? Well maybe a fee car!!!Ha! Ha!........

    Does recommend this dealer
    Gervais Ford

    Thank you for choosing Gervais Ford, and thank you for the wonderful review, I am so glad we could get you what you needed, it is our goal to make sure you are satisfied with the vehicles and the financing, We are here to be your guide, and you never know maybe we will do a free car event some day? ;-), I'll put you first on the list. Thank you again for choosing Gervais Ford.


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  • Service - Check Enginie Light Illuminated
    April 21, 2017

    The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the serv...

    Gervais Ford

    Thank you for choosing Gervais Ford for your Service, We do our best to get you and your vehicle back on the road quickly and safely. Also we do o...


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    The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the service person checked the status and checked to see if the replacement part was in stock. That afternoon, we were able to pick up the car.

    Does recommend this dealer
    Came in for service or repair
    Gervais Ford

    Thank you for choosing Gervais Ford for your Service, We do our best to get you and your vehicle back on the road quickly and safely. Also we do offer a shuttle service for your convenience. Thank you once again for choosing Gervais Ford for your Service.


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  • Very good.
    April 19, 2017

    Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not tha...

    Gervais Ford

    Thank you for Choosing Gervais Ford for your service, we do our best to make every visit excellent, I am guessing you got the works package that i...


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    Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not that long ago.

    Does recommend this dealer
    Came in for service or repair
    Gervais Ford

    Thank you for Choosing Gervais Ford for your service, we do our best to make every visit excellent, I am guessing you got the works package that includes: ¿¿¿ Synthetic Blend Oil Change ¿¿¿ Tire Rotation and Pressure Check ¿¿¿ Brake Inspection ¿¿¿ Multi-Point Inspection ¿¿¿ Fluid Top-Off ¿¿¿ Battery Test ¿¿¿ Filter Check ¿¿¿ Belts and Hoses Check Which is a great price at 39.95, however if there is something you don't want us to do like rotate tires we are certainly happy to skip that part of the service. We want to make you happy with each visit. Thank you again for choosing Gervais Ford for your service.


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  • Remove snow tires and change the oil
    April 18, 2017

    The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of ...

    Gervais Ford

    Thank you for choosing Gervais Ford for your Service, Awesome we could help you get your Ford Flex ready for the Spring and Summer. Looking forwar...


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    The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of snow might be past

    Does recommend this dealer
    Came in for service or repair
    Gervais Ford

    Thank you for choosing Gervais Ford for your Service, Awesome we could help you get your Ford Flex ready for the Spring and Summer. Looking forward to that warm breeze. Enjoy the drive and thank you again for Choosing Gervais Ford.


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  • Awesome
    April 18, 2017

    I have been going to the Quick Lane for almost 10 years now and have had probably only two cases where I had an issue, one being the cap for the o...

    Gervais Ford

    Thank you for continuing to choose Gervais Ford for your service, and thank you for the margin of error :-). We do our best to give Excellent Serv...


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    I have been going to the Quick Lane for almost 10 years now and have had probably only two cases where I had an issue, one being the cap for the oil was not put back properly and the other was the front seat was left covered in grease that they cleaned for me but after 10 years and probably 50 trips to the quick lane that is a pretty good percentage.

    Does recommend this dealer
    Came in for service or repair
    Gervais Ford

    Thank you for continuing to choose Gervais Ford for your service, and thank you for the margin of error :-). We do our best to give Excellent Service to all of our clients. Sometimes we make mistakes but, we learn from our mistakes and use them as a teachable moment to improve service for all. Thank you again for choosing Gervais Ford, for your feed back and helping us learn.


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  • Good customer service
    April 18, 2017

    Went in for a tire swap, oil change, and State inspection. I was informed that front end repair work will be needed to pass inspection. Have to ...

    Gervais Ford

    Thank you for choosing Gervais Ford for your Service. Each time a vehicle comes in we give it a quick look over to make sure that you stay safe an...


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    Went in for a tire swap, oil change, and State inspection. I was informed that front end repair work will be needed to pass inspection. Have to come back another time for that. Vehicle was completed in the time frame that was stated.

    Does recommend this dealer
    Came in for service or repair
    Gervais Ford

    Thank you for choosing Gervais Ford for your Service. Each time a vehicle comes in we give it a quick look over to make sure that you stay safe and stay aware and ahead of any problems that could arise. Its good we were able to preemptively catch your issue, Deam will make sure you get the best of service. Thank you once again for choosing Gervais Ford for your Service.


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  • Very professional
    April 11, 2017

    Wouldnt expect anything less at Garvais Ford that's the Garvais Ford way! John Garvais always introduces you to his staff and makes it known how a...

    Gervais Ford

    Thank you for choosing Gervais Ford, at Gervais we are more than just a company, we are a family. John and the Gervais family are fantastic and en...


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    Wouldnt expect anything less at Garvais Ford that's the Garvais Ford way! John Garvais always introduces you to his staff and makes it known how appreciative that you purchase from Garvais!

    Does recommend this dealer
    Gervais Ford

    Thank you for choosing Gervais Ford, at Gervais we are more than just a company, we are a family. John and the Gervais family are fantastic and encourage us to be our best. Thank you for choosing Gervais ford and allowing us to be your automotive guide.


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