Reviews
After 50 days of delays and incomplete repairs, my car
After 50 days of delays and incomplete repairs, my car was sent back without resolution. Despite paying in full, I was told the car was fixed and the key would not be released until I signed the final bill. The entire experience was frustrating, unprofessional, and utterly unacceptable.
After 50 days of delays and incomplete repairs, my car
After 50 days of delays and incomplete repairs, my car was sent back without resolution. Despite paying in full, I was told the car was fixed and the key would not be released until I signed the final bill. The entire experience was frustrating, unprofessional, and utterly unacceptable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We spent almost $2600 on a supplemental tire warranty
We spent almost $2600 on a supplemental tire warranty here when we bought our SUV here. We recently had a nail in one tire and they told us that our insurance rejected our claim and that we need to pay the full amount. When we called our insurance to understand why it was rejected, they said the dealer hadn’t even called them !! The service team outright lied to us !!! They just lost a longtime customer.
We spent almost $2600 on a supplemental tire warranty
We spent almost $2600 on a supplemental tire warranty here when we bought our SUV here. We recently had a nail in one tire and they told us that our insurance rejected our claim and that we need to pay the full amount. When we called our insurance to understand why it was rejected, they said the dealer hadn’t even called them !! The service team outright lied to us !!! They just lost a longtime customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Run.
Run. This dealership can’t even figure out a basic rear chattering noise in my 2022 GLC 300. It’s been to the dealership twice and they haven’t fixed it yet under warranty. Steve , the service manager has not responded to any of my inquiries. I had to escalate my issue to Mercedes. Customer care to get a resolution. The Steelers really doesn’t care. There are bad reflection of the Mercedes-Benz brand
Run.
Run. This dealership can’t even figure out a basic rear chattering noise in my 2022 GLC 300. It’s been to the dealership twice and they haven’t fixed it yet under warranty. Steve , the service manager has not responded to any of my inquiries. I had to escalate my issue to Mercedes. Customer care to get a resolution. The Steelers really doesn’t care. There are bad reflection of the Mercedes-Benz brand
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Manager a former service advisor does not have
Service Manager a former service advisor does not have the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs.
Service Manager a former service advisor does not have
Service Manager a former service advisor does not have the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Nick and the service staff at MB Bloomfield helped me
Nick and the service staff at MB Bloomfield helped me diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and attention to detail spent to resolve this
Nick and the service staff at MB Bloomfield helped me
Nick and the service staff at MB Bloomfield helped me diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and attention to detail spent to resolve this
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New car purchase
This is the third auto that we have purchased from this dealer. Always a pleasant experience dealing with Keith Dalgliesh?
New car purchase
This is the third auto that we have purchased from this dealer. Always a pleasant experience dealing with Keith Dalgliesh?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Service
Went back to service and they take care of my car professionally
Service
Went back to service and they take care of my car professionally
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ebraheem, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
sl550 service
routine B service was performed with good satisfaction. No problems but in at 8:45 and out at 3:45. That was too long far a short service. Still I was very pleased especially without the usual call saying we found something else to fix.
sl550 service
routine B service was performed with good satisfaction. No problems but in at 8:45 and out at 3:45. That was too long far a short service. Still I was very pleased especially without the usual call saying we found something else to fix.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lieselotte, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Pastor
Excellent salesman - Mr. Thomas. He was polite, knowledgeable and professional.
Pastor
Excellent salesman - Mr. Thomas. He was polite, knowledgeable and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lucell, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bloomfield Hills. We are always more than happy to assist you if anything else comes up. Take care!
Service
Nick was responsive and communicative. Great job! This was an emergency repair and my needs were addressed and completed immediately.
Service
Nick was responsive and communicative. Great job! This was an emergency repair and my needs were addressed and completed immediately.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!