Reviews
The have had my truck for a month.
The have had my truck for a month. Parts keep getting delayed, then delayed again. Now part said it was delivered, but they don't have the part and not sure where it went. Reordered part. No new ETA for part. Meanwhile I am beating my van into the ground because I have to do all the driving because Palmen can't even offer a loaner when haveing someone's vehicle for a month in the middle of winter. No one ever has a straight answer and I think it is time we just pick the truck up and find a more competent dealership to take it to.
The have had my truck for a month.
The have had my truck for a month. Parts keep getting delayed, then delayed again. Now part said it was delivered, but they don't have the part and not sure where it went. Reordered part. No new ETA for part. Meanwhile I am beating my van into the ground because I have to do all the driving because Palmen can't even offer a loaner when haveing someone's vehicle for a month in the middle of winter. No one ever has a straight answer and I think it is time we just pick the truck up and find a more competent dealership to take it to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Amy. We understand the frustration you must feel with the delays concerning your truck and the impact it has had on your daily life. We appreciate your feedback regarding the communication and the loaner vehicle situation. We strive to maintain high standards and wish to address your concerns. Please reach out to us directly at Palmen Motors Inc so that we can work towards a solution that better serves your needs. Your experience is important to us, and we want to assist you in resolving this matter. Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Jeff was the salesman I've ever worked with!
Jeff was the salesman I've ever worked with! He was most interested in meeting my needs and wants - never felt any pressure. I'll certainly refer him to friends and family! Call Jeff for all your needs!
Jeff was the salesman I've ever worked with!
Jeff was the salesman I've ever worked with! He was most interested in meeting my needs and wants - never felt any pressure. I'll certainly refer him to friends and family! Call Jeff for all your needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that Jeff provided you with such a positive experience at Palmen Motors Inc. It's wonderful to know that he helped meet your needs without any pressure. We appreciate your referrals and look forward to serving you and your loved ones in the future! Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Bought my Durango in for oil change Tires and an
Bought my Durango in for oil change Tires and an alignment. Got the car home leaking antifreeze. Wasn't leaking when I BROUGHT IT IN. Took it back and need a new radiator. I was told not to go there because of the shady stuff they do. Well I learned my lesson. STAY CLEAR of them. Cost for a Radiator 1886.00 but they will give me a 10% off coupon.
Bought my Durango in for oil change Tires and an
Bought my Durango in for oil change Tires and an alignment. Got the car home leaking antifreeze. Wasn't leaking when I BROUGHT IT IN. Took it back and need a new radiator. I was told not to go there because of the shady stuff they do. Well I learned my lesson. STAY CLEAR of them. Cost for a Radiator 1886.00 but they will give me a 10% off coupon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the antifreeze leak and the significant cost of the radiator. It is important to us that our customers receive quality service, and we appreciate your feedback. We encourage you to reach out directly to Palmen Motors Inc so we can discuss this further and work towards a solution. Your satisfaction is important to us. Sincerely, Palmen Management, CustomerRelations@palmen.com, (262)697-3100
Each person I interacted with from the service advisors
Each person I interacted with from the service advisors to the shuttle driver, was friendly, and helpful. It certainly made a stressful experience more enjoyable. I felt like a valued customer the entire time.
Each person I interacted with from the service advisors
Each person I interacted with from the service advisors to the shuttle driver, was friendly, and helpful. It certainly made a stressful experience more enjoyable. I felt like a valued customer the entire time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! I'm thrilled to hear that our team, from the service advisors to the shuttle driver, made your experience more enjoyable. At Palmen Motors Inc, I strive to ensure that every customer feels valued and well taken care of. I appreciate your feedback and hope to see you again soon! Sincerely, Zack Ebner | Sales/Finance/CX Manager | zebner@palmen.com | (262)697-3100
An amazing experience!
An amazing experience! Once arrived I was greeted and given a beverage of choice. Then since a majority of technical information was completed via online portals, was able to sit down and do “paperwork” for less than an hour. For one this made the part I dread the absolute most, an absolute breeze. In addition, I absolutely loved how there wasn’t any pressure to make the purchase or not. It was as if I was buying a car from family! I highly recommend this dealership and will be going here moving forward for future cars!
An amazing experience!
An amazing experience! Once arrived I was greeted and given a beverage of choice. Then since a majority of technical information was completed via online portals, was able to sit down and do “paperwork” for less than an hour. For one this made the part I dread the absolute most, an absolute breeze. In addition, I absolutely loved how there wasn’t any pressure to make the purchase or not. It was as if I was buying a car from family! I highly recommend this dealership and will be going here moving forward for future cars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at Palmen Motors Inc. It's great that you felt comfortable and at ease throughout the process, and we're glad our online portals made the paperwork quicker for you. We truly appreciate your recommendation and look forward to helping you with your future car purchases. See you again soon! Sincerely, Zack Ebner | Sales/Finance/CX Manager | zebner@palmen.com | (262)697-3100
Working with Danny C was a pleasure.
Working with Danny C was a pleasure. He treated us with the utter most respect and professionalism. I would highly recommend Danny to anyone looking to purchase a New or Pre-owned vehicle.
Working with Danny C was a pleasure.
Working with Danny C was a pleasure. He treated us with the utter most respect and professionalism. I would highly recommend Danny to anyone looking to purchase a New or Pre-owned vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this marvelous review! I am so pleased that Danny was able to provide you with such exceptional service. Sincerely, Zack Ebner | Sales/Finance/CX Manager | zebner@palmen.com | (262)697-3100
I have been waiting for six months for a repair on my
I have been waiting for six months for a repair on my 2023 jeep grand Cherokee called dealership and get same answer waiting for software update called corporate they opened case and resolution I have been a loyal jeep customer I guess that doesn't matter very unsatisfied with the situation would highly not recommend doing business with this company
I have been waiting for six months for a repair on my
I have been waiting for six months for a repair on my 2023 jeep grand Cherokee called dealership and get same answer waiting for software update called corporate they opened case and resolution I have been a loyal jeep customer I guess that doesn't matter very unsatisfied with the situation would highly not recommend doing business with this company
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Scheduled a 4x4 service over a week in advance.
Scheduled a 4x4 service over a week in advance. Got an soil chance while I was here even though I wasn’t due. Come to find out they “don’t have any oil” and can do the diff or t case service. HOW DO YOU NOT HAVE BASIC VEHICLE MAINTENANCE SUPPLIES?
Scheduled a 4x4 service over a week in advance.
Scheduled a 4x4 service over a week in advance. Got an soil chance while I was here even though I wasn’t due. Come to find out they “don’t have any oil” and can do the diff or t case service. HOW DO YOU NOT HAVE BASIC VEHICLE MAINTENANCE SUPPLIES?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Terrible customer service
Tera from the service department displayed discourteous and abrupt behavior when I contacted them to schedule a car service appointment. Upon requesting to speak with the manager, Mark, the call mysteriously disconnected. Subsequent attempts to call back resulted in the phone being answered, placed on hold, and then abruptly hung up. Eventually, I managed to connect with manager Mark, but the call was once again abruptly terminated. Unfortunately, they did not make any efforts to return the call. Based on this experience, I cannot recommend their services.
Terrible customer service
Tera from the service department displayed discourteous and abrupt behavior when I contacted them to schedule a car service appointment. Upon requesting to speak with the manager, Mark, the call mysteriously disconnected. Subsequent attempts to call back resulted in the phone being answered, placed on hold, and then abruptly hung up. Eventually, I managed to connect with manager Mark, but the call was once again abruptly terminated. Unfortunately, they did not make any efforts to return the call. Based on this experience, I cannot recommend their services.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brandi, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Palmen Motors Inc does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Zack Ebner | Sales/Finance/CX Manager | zebner@palmen.com | (262)697-3100
Amazing Experience.
Amazing Experience. Frank took excellent care of us and took the time to make our first Jeep purchase an informed and smooth experience. Highly recommend!
Amazing Experience.
Amazing Experience. Frank took excellent care of us and took the time to make our first Jeep purchase an informed and smooth experience. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Zack Ebner | Sales/Finance/CX Manager | zebner@palmen.com | (262)697-3100