Fuccillo Ford of East Greenbush

Reviews

4.5 out of 5 4.5
78 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 14, 2018

    Always prompt courteous service. Have been coming here for over 18 years. Will continue to be a loyal customer. Now I'm bringing my grandchildren... here.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Suzanne, Your continued business is greatly appreciated and it has been a pleasure to work with you over the years. Rest assured that we will do every...thing it takes to make us deserving of your loyalty. Sincerely, Matthew Panaro | General Manager | mpanaro@fuccillo.com | 518-479-1000

  • 4.0 out of 5
    October 1, 2018

    Polite responsive staff, dealt with my change of rental to shuttle immediately. Worked hard to identify the engine issue. Would be happy to return with... any further issues.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • July 30, 2017

    The salesman listened to what I wanted and the price range that was within my budget and he made it happen.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Denise, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs ...of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Matthew Panaro | General Manger | mpanaro@fuccillo.com | 518-479-1000

  • 4.0 out of 5
    September 8, 2018

    Staff friendly and helpful. Facility run down! Service was completed in a timely manner. Coupons should actually state what the savings are.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 23, 2018

    Friendly, timely and overall good service will recommend Fucillo of East Greenbush to my friends and family the staff is very nice and very accommodating-... service spot was accommodating

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this review. We are pleased to hear that we were able to provide a friendly, prompt, and overall positive exper...ience. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Matthew Panaro | General Manager | mpanaro@fuccillo.com | 518-479-1000

  • 5.0 out of 5
    August 21, 2018

    Talking to them was a very professional experience. they did not quite have what I wanted but they were very helpful and I would highly recommend them.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Larry. We are very happy to hear that we could be so helpful and professional during your recent visit wit...h us. We look forward to seeing you back again in the future. Take care! Sincerely, Matthew Panaro | General Manager | mpanaro@fuccillo.com | 518-479-1000

  • 5.0 out of 5
    August 13, 2018

    My car had issues with A/C condensation leaking into the passenger floor board. The soaking wet floor mat was returned to the car, and no water was removed... from the floor board. The second repair was a faulty gas door release latch, which does not work properly after repair. complimentary shuttle service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide us this feedback, Bill. At Fuccillo Ford of East Greenbush, we strive to provide a 5-star experience for all ...our customers and it seems we fell short this time. Please contact us at your earliest convenience to provide us the opportunity to discuss your visit in greater detail. We look forward to working with you again down the road, thanks! Sincerely, Matthew Panaro | General Manager | mpanaro@fuccillo.com | 518-479-1000

  • 1.0 out of 5
    July 19, 2018

    Dishonest, careless, not organized, just wants your money dont care about you as a person, dirty facility, not professional, not up to date with customers... service and technology, pushy, not reasonable

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss y...our experience with us further, please contact me directly. Sincerely, Matthew Panaro | General Manager | mpanaro@fuccillo.com | 518-479-1000

  • 5.0 out of 5
    July 19, 2018

    The personnel was highly professional. They did what I wanted and did not try to elevate the service. The service manager was courteous. The repair was... done promptly, minimizing waiting time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thomas, it's great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate yo...u taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Matthew Panaro | General Manager | mpanaro@fuccillo.com | 518-479-1000

  • 1.0 out of 5
    July 11, 2018

    Terrible dealership all together. Service dept. Is shady. Very dishonest. Needs to be investigated. The General manager is no help. They promised me some... repairs but failed to follow through with them. Called over 8 times and never got any satisfaction. Beware of the scsm they pull trying to get you to pay for unnecessary repairs.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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