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Reviews

Average Ratings

4.8
Average based on 18 reviews.
  • great service, friendly helpful staff

    Recently I was looking for a Ford Edge My husband had purchased a truck from them last year and was impressed with their prices and personnel. I ...

    Dealer Response

    Thanks so much for the awesome review! We are so pleased that we met your expectations... Thanks again for your business and see you for your fir...


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    Recently I was looking for a Ford Edge My husband had purchased a truck from them last year and was impressed with their prices and personnel. I am very happy with my easy transaction from Lake Geneva Ford. Tom, Ross and Brian were all very helpful before , during and after the sale. What a great place!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for the awesome review! We are so pleased that we met your expectations... Thanks again for your business and see you for your first oil change! Enjoy the Edge! Your Friends at Ford Of Lake Geneva


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  • Tom and Russ get 5+ stars from me!!

    I had an amazing experience coming to Ford of Lake Geneva. Tom was extremely willing to please and wanted to do the absolute best he could to help...

    Dealer Response

    Abby, Thanks for the awesome review of Ford of Lake Geneva and our two team members; Tom and Ross! All of us here at FOLG are thrilled that you ...


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    I had an amazing experience coming to Ford of Lake Geneva. Tom was extremely willing to please and wanted to do the absolute best he could to help me find my perfect vehicle. Responded to my emails right away, and was super nice and easy going in person. Absolutely no pressure in this process. And that's what we all want, right!? Russ was also extremely pleasant to work with and helped me every step of the way. You two are awesome! I will be coming here in the future 100%! Thanks again you guys :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Abby, Thanks for the awesome review of Ford of Lake Geneva and our two team members; Tom and Ross! All of us here at FOLG are thrilled that you are pleased with our dealership. Enjoy your new vehicle and we'll see you down the road!


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  • Wonderful Service, great dealership!

    Customer service was great, the car I bought runs wonderful. Very pleased with what I received. Was a little worried about buying an AS-IS car but...

    Dealer Response

    Thanks Kyle for your positive review! We want to be your dealer for life! Thanks for your business...it is truly appreciated. Your friends at F...


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    Customer service was great, the car I bought runs wonderful. Very pleased with what I received. Was a little worried about buying an AS-IS car but, after having it looked at, everything they told me that needed to be fix was the only things that needed to be fix, was very pleased to know! Ill be coming back when I go car shopping again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Kyle for your positive review! We want to be your dealer for life! Thanks for your business...it is truly appreciated. Your friends at Ford of Lake Geneva


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  • First time buying a car

    It was my first time buy a car from a dealership. I found my ford fusion online. I sent an e-mail to ask about the car and I received a reply with...

    Dealer Response

    Austin, Thanks for the great review. It was our pleasure to serve as your first car buying experience from a dealer. We hope we set the bar hig...


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    It was my first time buy a car from a dealership. I found my ford fusion online. I sent an e-mail to ask about the car and I received a reply within minutes. Steve was even willing to stay late at the dealership so that I could come out and see the car. I ended up purchasing the car and I love it. Steve and Ross were such a big help. From explaining all the financing to me too making sure the buying process was stress free. They really do treat you like family here. If you are looking for a car i definitely would recommend going and visiting Ford of Lake Geneva.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Austin, Thanks for the great review. It was our pleasure to serve as your first car buying experience from a dealer. We hope we set the bar high! Thanks again. See you for your first oil change! Your Friends at Ford of Lake Geneva


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  • New used car

    We love going to Ford of Lake Geneva. Always friendly willing to help when you have a problem. Service department is excellent. I've been shopping...

    Dealer Response

    Thanks Ed, We appreciate the positive review! Enjoy your new Edge!


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    We love going to Ford of Lake Geneva. Always friendly willing to help when you have a problem. Service department is excellent. I've been shopping at the store for 18 years. I would highly recommend it for anyone looking for a new or used car. Stop in and see Steve or Tom. Ross in the finance department. And say hi to Brian the owner. They're like my second family.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Ed, We appreciate the positive review! Enjoy your new Edge!


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  • New used car

    We love going to Ford of Lake Geneva. Always friendly willing to help when you have a problem. Service department is excellent. I've been shopping...

    Dealer Response

    Thanks Ed, We really appreciate your great review as well as your loyal business!


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    We love going to Ford of Lake Geneva. Always friendly willing to help when you have a problem. Service department is excellent. I've been shopping at the store for 18 years. I would highly recommend it for anyone looking for a new or used car. Stop in and see Steve or Tom. Ross in the finance department. And say hi to Brian the owner. They're like my second family.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Ed, We really appreciate your great review as well as your loyal business!


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  • Highly recommended

    Excellent communication and professionalism . People are understandable and easy to deal with . If you like to be treated like member of the fami...

    Dealer Response

    Thank you for the kind words! We strive to treat all of customers like family...no smoke and mirrors! I am glad you were pleased with our Servic...


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    Excellent communication and professionalism . People are understandable and easy to deal with . If you like to be treated like member of the family check them out ....

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words! We strive to treat all of customers like family...no smoke and mirrors! I am glad you were pleased with our Service Department. Thanks again, Brian Shanahan Co-Owner Ford of Lake Geneva


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  • Painless Experience

    Test drove a vehicle early in the morning and then left to test drive two other similar vehicles at other dealerships. This dealership was the mos...

    Dealer Response

    Thanks for your kind review. We are pleased that you found the purchase experience a pleasant one! Enjoy your new vehicle and we hope that you w...


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    Test drove a vehicle early in the morning and then left to test drive two other similar vehicles at other dealerships. This dealership was the most professional and had the best quality car. I purchased a used vehicle that was in great condition for a great price. They addressed all of my concerns and had their mechanics take another look at something that I wanted double checked while I was on my way back in. All of the staff were friendly, and I was in and out in probably under an hour once I returned to the dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your kind review. We are pleased that you found the purchase experience a pleasant one! Enjoy your new vehicle and we hope that you will continue to spread the word about us at Ford of Lake Geneva! Sincerely, Brian Shanahan Owner


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  • Best car buying experience

    This was the easiest and best experience of car buying in over 25 years. Highly recommend them.


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    This was the easiest and best experience of car buying in over 25 years. Highly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Job!!

    I want to say that this was one of the best dealers I've ever been to. We went to go see this 2013 Ford Fusion today and ended up taking it home w...


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    I want to say that this was one of the best dealers I've ever been to. We went to go see this 2013 Ford Fusion today and ended up taking it home with us. Kirk Krause was our sales man, and he was the best salesman I've ever been with. He was not budging us to buy anything or bugging us like 99.9% of the other sales men. He sat back until we were ready to do what we needed to do. Not only was he pleasant, but also funny. The stand up comedian Ross Hengtgen made our day. His real job isn't a comedian but the sales director who took us through the financials of the car. Some of the time he was crack-en jokes which made it very pleasant and took stress off our shoulders. Again, I am EXTREMELY pleased with this certain Ford and their outstanding work. Thanks Kirk and Ross.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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