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Reviews

Average Ratings

4.3
25 lifetime reviews.
  • great service, friendly helpful staff

    Recently I was looking for a Ford Edge My husband had purchased a truck from them last year and was impressed with their prices and personnel. I ...

    Dealer Response

    Thanks so much for the awesome review! We are so pleased that we met your expectations... Thanks again for your business and see you for your fir...


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    Recently I was looking for a Ford Edge My husband had purchased a truck from them last year and was impressed with their prices and personnel. I am very happy with my easy transaction from Lake Geneva Ford. Tom, Ross and Brian were all very helpful before , during and after the sale. What a great place!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for the awesome review! We are so pleased that we met your expectations... Thanks again for your business and see you for your first oil change! Enjoy the Edge! Your Friends at Ford Of Lake Geneva


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  • They sold my car

    I was hoping to buy a used vehicle that i was very interested in and they sold it the day i was going to go get it after and i told them to hold i...


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    I was hoping to buy a used vehicle that i was very interested in and they sold it the day i was going to go get it after and i told them to hold it for me. I am very upset and will not do buisness with this dealer ever!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Customer Service

    A week ago I was shopping around for a used vehicle and did all the research that I felt was necessary. I stopped at multiple dealers in the area...


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    A week ago I was shopping around for a used vehicle and did all the research that I felt was necessary. I stopped at multiple dealers in the area and by far Lake Geneva Ford was the best stop I could have made. Salesman ( Josh ) was not pushy was was more interested in what I wanted versus trying to force feed me a vehicle that I did not want. There were some repairs that needed to be completed with the safety check and was informed right away of them. Josh did not try to hide anything and was more than courteous. Understanding the situation that I was in and the amount of miles that I would be driving with the vehicle he explained the warranty that they offer. Explained that it was an option and that I wouldn't have to purchase but would be in my best interest. When our family needs a new vehicle the first stop we are going to make will be Lake Geneva Ford. The pricing and service is top notch.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    My husband and I hate car shopping as the sales people are always pushy. We just purchased our second vehicle from them, and both times have had...


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    My husband and I hate car shopping as the sales people are always pushy. We just purchased our second vehicle from them, and both times have had a great experience. Ross is great to work with along with Rick the salesman. Thanks for making this a pleasant experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Ford of lake Geneva an excellent place of business

    Want to send out a lot of thanks and gratitude to the people of Ford of lake Geneva!!! They are an exceptional bunch of people who do whatever it ...


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    Want to send out a lot of thanks and gratitude to the people of Ford of lake Geneva!!! They are an exceptional bunch of people who do whatever it takes to see you happy!!! They went way beyond what they had to to make sure we got the best deal and the best satisfaction a costumer could Ask for! I've been to a couple other ford dealers and nothing compares to what these people at Ford of Lake Geneva are all about! If your interested I highly recommend them and give them a chance!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor service dept

    Worst experience ever. They cannot be trusted at all. They use USED PARTS for their repairs and OVER CHARGE BY 5 TIMES what the part cost....


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    Worst experience ever. They cannot be trusted at all. They use USED PARTS for their repairs and OVER CHARGE BY 5 TIMES what the part cost....

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Not impressed

    I recently was going to purchase a vehicle from this dealership. They were quick to get me approved but they were VERY pushy. Once approved, I r...


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    I recently was going to purchase a vehicle from this dealership. They were quick to get me approved but they were VERY pushy. Once approved, I received several text messages, voicemails, and emails saying they couldn't hold the car etc... all in 1 day. I rushed to make it there before they closed (I live 3 hours away). The car was beautiful; however, when I lifted the hood, there was evident knocking coming from the engine. The manager came out and instantly heard it and said they would have mechanics look at it and call me on Monday. Here it is Tuesday, no sorry we had you drive 3 hours.. no followup phone call, text, or email. So , I am guessing that they knew something was wrong with the car and they were hoping some dumb female would drive it off the lot not checking under the hood.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Amazing!

    Completely painless process! Prompt responses and super speedy paperwork! Worth the drive! Great customer service!

    Dealer Response

    Thanks for the awesome review! Welcome to the Ford of Lake Geneva family, We Love our Customers!


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    Completely painless process! Prompt responses and super speedy paperwork! Worth the drive! Great customer service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the awesome review! Welcome to the Ford of Lake Geneva family, We Love our Customers!


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  • Tom and Russ get 5+ stars from me!!

    I had an amazing experience coming to Ford of Lake Geneva. Tom was extremely willing to please and wanted to do the absolute best he could to help...

    Dealer Response

    Abby, Thanks for the awesome review of Ford of Lake Geneva and our two team members; Tom and Ross! All of us here at FOLG are thrilled that you ...


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    I had an amazing experience coming to Ford of Lake Geneva. Tom was extremely willing to please and wanted to do the absolute best he could to help me find my perfect vehicle. Responded to my emails right away, and was super nice and easy going in person. Absolutely no pressure in this process. And that's what we all want, right!? Russ was also extremely pleasant to work with and helped me every step of the way. You two are awesome! I will be coming here in the future 100%! Thanks again you guys :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Abby, Thanks for the awesome review of Ford of Lake Geneva and our two team members; Tom and Ross! All of us here at FOLG are thrilled that you are pleased with our dealership. Enjoy your new vehicle and we'll see you down the road!


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  • Wonderful Service, great dealership!

    Customer service was great, the car I bought runs wonderful. Very pleased with what I received. Was a little worried about buying an AS-IS car but...

    Dealer Response

    Thanks Kyle for your positive review! We want to be your dealer for life! Thanks for your business...it is truly appreciated. Your friends at F...


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    Customer service was great, the car I bought runs wonderful. Very pleased with what I received. Was a little worried about buying an AS-IS car but, after having it looked at, everything they told me that needed to be fix was the only things that needed to be fix, was very pleased to know! Ill be coming back when I go car shopping again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Kyle for your positive review! We want to be your dealer for life! Thanks for your business...it is truly appreciated. Your friends at Ford of Lake Geneva


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