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Ford of Lake Geneva

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Lake Geneva from DealerRater.

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Shopping for a Jeep Renegade

It was a smooth and hassle-free buying experience. Josh Bergman was knowledgeable and did a fantastic job. I would recommend this dealership to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good service at good price

Good overall experience and everyone I talked to at the dealership was friendly and helpful. I would return as a customer for my next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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shopping for new escape

very nice small town atmosphere. no pressure kind of place. friendly and knowledgeable staff. i was in and out within 1 hour of getting my new car. it was washed and ready for me when i got there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

I worked with Mike Ventura throughout my purchase process of my truck. Mike was very pleasant and easy to talk with, no pushy sales tactics or bugging me to run my credit. It took a few days, but we all came to an agreed deal that worked for me for the purchase of my truck. The gentleman that handled my finance paperwork was also pleasant to talk with. It was truly a stress-free transaction, they paid off my trade in vehicle almost immediately, also got my Illinois plates same day surprisingly. Will definitely be a return customer when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sanford McLaughlin, Sales Representative

This was the best car purchase experience of my life. Sanford set up my appointment and guided us through the purchase which went smoothly and easily. Everything from Sanford was super respectful and professional. The manager even recommended a wonderful place for lunch after completing our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent car - Excellent Assistance!

Working with Sanford & the staff at Lake Geneva Ford was a pleasure! No pressure - just great service. They all made buying a used car easy and with no stress. I have recommended this awesome dealership to several people already.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Call first car I wanted to see was not on the lot.

Found a car online that I wanted to see. Got there after an hour drive only to find someone's daughter was driving the car. They refused to have her bring it so I could see it. We left. Looking back at pictures online, I see now, she probably has been driving the car for some time. My suggestion is remove it from web sites if its not on your lot.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Buyer

I was looking for a used Ford Escape with lower miles, located at one at this location. Had brief phone call with Michael Ventura, who indicated that they still had the auto. Drove over from Franklin, had a conversation with Mike and Manager and work out an agreement on purchasing the auto. Everything went very, very smooth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Val and Rob were both very helpful, thank you!

Bought a certified used 2017 ford fusion hybrid and Valerie and Rob were both very helpful with my purchase. I would recommend them to someone purchasing a car. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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billy

was looking for used suv.shopped on line for weeks, came up on there site.prices seemed fair,made a appointment with mike ,for a test drive ,got good service,no pressure,no bull,everyone was real nice,drove home with the deal i was looking for.thanks to all your stall.job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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