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Ford of Lake Geneva

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Lake Geneva from DealerRater.

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The best used car.

The best ever. Great service. Highly recommend u to visit if in need for a great car. Michael Ventura is the best. Please ask for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very pleasant car buying experience

I was immediately greeted by sales lady Valentina who turned out to be very informative and accommodating. It was the best used car buying experience I've had and you can't beat their used car warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hattie Kozicki

I bought a 08' Sebring Convertible from Luis Serrano and He and the rest of the staff Ross & Rob were very helpful with the purchase. I would highly recommend them to anyone shopping for a car or truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great small town shop!

Friendly no hassle, they try to make you happy! Will come back again and again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service

I had a great experience with Ford of Lake Geneva. I was able to get all the info I needed, prep for financing, make requests, and tentatively negotiate my trade-in with Ross and Valentina and all from over 2 1/2 hours away. When it was time to check out the car and not waste my time, the staff was prepared to go through all the steps I needed to go through without the extended sales process. The 5+ hour round trip was worth it to get the car I wanted at a great price and with great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great people

This is a great dealer to work with. The salesman Sanford did a great job showing me what I asked for and helping me find the exact vehicle I wanted. He even personally picked the car up and brought it to the dealership the very next day making it easy for me to come in and pick it up. I highly recommend going to Ford of lake Geneva and dealing with Sanford and the entire staff! They are straight forward and far. Also willing to go the extra mile to make their customers happy!!! I also bought a used truck from them last year and they took care of everything I had asked and the service department has done a fantastic job of keeping up with the maintenance and repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought a late-model Escape - exceptional experienc

An exceptional experience with wonderful people, and we found a car that made my wife happy. She loves her new Ford Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Truck

Dealing with Sanford was a real pleasure . Absolutely no pressure just a great guy to work with . I shopped around a long time . I got such a great deal so don't waist your time looking around go right there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome service!

Today, we purchased a 2014 4x4 Ford Escape SE. It was such an easy process. Our sales person was, Josh and was super friendly and easy to work with. We also dealt with Rob in their finance department. He was able to get us a great payment to what we wanted and warranty. I wpuld recommend this dealership any day and hope to work with them again in the future! Thanks again to Josh & Rob!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceeded Expectations

Josh Bergman & Rob exceed my expectations while shopping for a 2nd used vehicle for my family. Both were professional and a pleasure to work with. Loan requirements and rates definitely exceed my expectations while providing extras such as warranty. I highly recommend Ford of Lake Geneva!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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