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Reviews

Average Ratings

4.9
Average based on 22 reviews
  • Services

    Customer service and technical work was excellent.


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    Customer service and technical work was excellent.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Quality Service

    Warranty battery service was efficient and the replacement exchange was expedited. ALWAYS excellent service!

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, David! We look forward to seeing you again!


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    Warranty battery service was efficient and the replacement exchange was expedited. ALWAYS excellent service!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, David! We look forward to seeing you again!


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  • Oil change and Tire Rotation

    I had no issues with dropping of the car and waiting for it. People at the front desk were great and all went well. They rotated the tires and su...


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    I had no issues with dropping of the car and waiting for it. People at the front desk were great and all went well. They rotated the tires and supposedly checked the air pressure. One of the caps for the tire stem was missing and they did not bother to replace it. That to me is a very inexpensive thing and you probably have lots laying around. If I were the tech I would have put one on, but maybe management frowns on that. Steve Silva

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Ask the right questions

    Drum hill ford is very well maintained and the staff are very professional and polite. My grievance is that the rebate system is not automatic and...

    Dealer Response

    We appreciate your feedback. Please don't hesitate to give us a call if there is anything we can do for you.


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    Drum hill ford is very well maintained and the staff are very professional and polite. My grievance is that the rebate system is not automatic and that the staff could be more helpful to the customers by reminding them every time that they are eligible for a rebate with The Works package from Ford. Also I feel it is deceptive to advertise a special on wiper blades for only certain vehicles but not specify which ones in the ad.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We appreciate your feedback. Please don't hesitate to give us a call if there is anything we can do for you.


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  • Great service, very clean and modern

    I purchased my Fusion 2 years ago and the experience Great. The service department is great! My car was ready when they said it would be. The p...

    Dealer Response

    We're happy to have been of service to you, Caroline! Please let us know if there's anything else we can do for you. Thank you for your positive r...


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    I purchased my Fusion 2 years ago and the experience Great. The service department is great! My car was ready when they said it would be. The personnel were very courteous from sales, service and cashier. I would highly recommend Drum Hill Ford to anyone!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We're happy to have been of service to you, Caroline! Please let us know if there's anything else we can do for you. Thank you for your positive review and recommendation!


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  • Regular service to our 2005 Ford Focus

    We are totally satisfied with Drum Hill Ford's service to our vehicles. Regardless of who the service rep is, we always receive good information ...

    Dealer Response

    Robert Hawking, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry fre...


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    We are totally satisfied with Drum Hill Ford's service to our vehicles. Regardless of who the service rep is, we always receive good information about our vehicles and the appropriate time to replace brakes, tires, or other parts.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert Hawking, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. If you ever need any help, please give us a call!


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  • Appreciate the last minute add in for services!

    Needed last minute oil change before vacation. Guys were able to get me in and out so I could leave when needed. Thanks!


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    Needed last minute oil change before vacation. Guys were able to get me in and out so I could leave when needed. Thanks!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2 vehicle purchases in under a year

    Purchase my second car within a year from Drum Hill and my first truck. I took care of most of the administration and negotiation on-line and with...

    Dealer Response

    Hi, Charles Gillis, we are happy you had a pleasant experience at our dealership. The staff at Drum Hill Ford always strives to provide personable...


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    Purchase my second car within a year from Drum Hill and my first truck. I took care of most of the administration and negotiation on-line and with email, with a quick stop by the lot to physically see some trucks. Really great interaction with the stuff...zero "sales pitch", just let me do what I came in to do. from start to finish...was a three day process. Easy, painless, and another positive experience for this dealership.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Charles Gillis, we are happy you had a pleasant experience at our dealership. The staff at Drum Hill Ford always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!


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  • Ralph Parasole

    My Ford Escape was due for an Inspection sticker. I assume the car is in great shape because a new sticker was placed on the front windshield


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    My Ford Escape was due for an Inspection sticker. I assume the car is in great shape because a new sticker was placed on the front windshield

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • An Excellent Leasing Experience

    This month, I leased my third Escape from Drum Hill Ford and will surely lease my next one from them if I am still in the area. Before terminating...

    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a profession...


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    This month, I leased my third Escape from Drum Hill Ford and will surely lease my next one from them if I am still in the area. Before terminating the lease on the 2013 Escape, I had to have hailstorm damage repaired. The scheduling was tight, but with help, recommendations, and guidance from Manny at Drum Hill Ford, I was ready to go two weeks before the end of the lease. At my first sit-down with Manny, he had already found a 2017 Escape at another dealership with exactly the options that I had wanted. That was on a Friday morning. A crew from Drum Hill Ford picked up the car that afternoon, and the following Monday, I took possession of my 2017 Escape and it continues to meet or exceed all of my expectation.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


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