Reviews

Average Ratings

4.7
445 lifetime reviews. Includes reviews of Dick Scott Motor Mall from DealerRater.com
  • Best service experience.
    September 1, 2017

    I had been going to a local auto repair shop because I have an older Dodge. That shop had caused me extra problems. So I started to go to Dick S...


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    I had been going to a local auto repair shop because I have an older Dodge. That shop had caused me extra problems. So I started to go to Dick Scott Dealership for service about three years ago. I cannot thank Scott Combs enough for all his help to work with me in fixing several problems I was having. He was great at identifying and then setting priority so that I could get the work done gradually and within my budget. I observed him working with other customers as well. He is the best service person I have ever worked with. His expertise for auto mechanical problems showed up right away and he is good at explaining things in a non-mechanical way, so that I could understand. I again, I can not thank him enough for all his help and I will not take my Dodge anywhere else for service.

    Does recommend this dealer
    Came in for service or repair

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  • Great experience! Would do it again!
    August 31, 2017

    Bill and Don made this an easy, painless buying experience! Would recommend them to anyone. They worked hard to find the vehicle I wanted and to ...


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    Bill and Don made this an easy, painless buying experience! Would recommend them to anyone. They worked hard to find the vehicle I wanted and to get a great price for it. Sincerely appreciate it!

    Does recommend this dealer

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  • Best way to buy a new car and keep it running like new
    August 25, 2017

    While buying the new vehicle I worked with Bill Kiesgen. He knew his information and did not try to over sell his vehicles. He listened to what I ...


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    While buying the new vehicle I worked with Bill Kiesgen. He knew his information and did not try to over sell his vehicles. He listened to what I had in mind for a vehicle and tried to find what he heard. He did just that.

    Does recommend this dealer

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  • Incredible Service Department!
    August 24, 2017

    Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from most...


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    Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly because they had the car I was looking for, but also because it was convenient that they were in Fowlerville where I lived. Though to be fair, I looked at dealerships all over SE Michigan for the better part of a year before making a purchase decision. The Sales experience was not bad and probably better than most but also nothing that made me go "Wow!" I can't remember my sales person's name and haven't heard from him since but that's typical, I think. When I purchased the car, I also purchased the extended warranty because I drive vehicles for a long time and I was concerned mostly about all of the electronics on the newer vehicles. I initially took the car to Dick Scott's service department for basic maintenance and a few minor issues that I was surprised were covered under the warranty I purchased like a rattling seat and stereo firmware upgrades. Each time took the car in, I left feeling impressed by the customer service and support. I always left feeling like I was the most important customer that day...sort of like I was flying first class. But the truth is, while I appreciate it, I really didn't think a ton about it until I recently moved and took my car to another Chrysler dealership only 3 miles from my new house. My car developed a noise that sounded a bit like a playing card in the spokes of a bicycle. The noise admittedly came and went so when I wasn't going to need it a few days, I dropped it off at the closest dealership. I am not writing a review about that dealership here, so I won't go into a lot of detail but I will say that while they had the vehicle for 4 days, they did not identify or fix the problem. The attitude and lack of desire or effort to address my concern stood in such stark contrast to what I had become accustomed to at Dick Scott was astounding. So much so that I drove an hour back to Dick Scott just to ask them for help. I spoke with Scott Combs, the service manager and explained the situation to him. It was like going home again. The welcoming attitude alone was enough to make me feel better, but over the next 2 days, I became blown away by how much effort Scott and his team (especially Nick Lennard) put into fixing the issue and making me feel appreciated and valued as a customer. It was so far over and beyond that this review does not even come close to describing my appreciation. The thing is, this experience made me realize how much different the service I had thought was normal before, was actually comparatively superb. It is definitely NOT convenient for me to continue take my car to a dealership an hour away, yet I will do so in the future. The value of their outstanding customer service makes any inconvenience absolutely worth it!

    Does recommend this dealer
    Came in for service or repair

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  • Great customer service
    August 23, 2017

    I just got my new Jeep Compass and am very satisfied. The customer service was excellent. They answered all my questions and fulfilled my requests.


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    I just got my new Jeep Compass and am very satisfied. The customer service was excellent. They answered all my questions and fulfilled my requests.

    Does recommend this dealer

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  • ALWAYS A GOOD CAR BUYING EXPERIENCE.
    August 23, 2017

    THIS WAS MY FOURTH VEHICLE SALES WITH THIS SALESMAN/DEALERSHIP. ONCE AGAIN, IT WAS COMFORTABLE AND STRESS-FREE. DON HARLEY WAS VERY HELPFUL AS ...


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    THIS WAS MY FOURTH VEHICLE SALES WITH THIS SALESMAN/DEALERSHIP. ONCE AGAIN, IT WAS COMFORTABLE AND STRESS-FREE. DON HARLEY WAS VERY HELPFUL AS HE WORKED WITH ME TO MAKE A DECISION THAT FITS MY AUTOMOBILE SITUATION, AS WELL AS, FINANCES. I ALWAYS LEAVE CONFIDENT ABOUT MY PURCHASE AND EVEN HAPPIER ABOUT MY TREATMENT. JEFF LOPEZ WAS ALSO VERY CAREFUL IN EXPLAINING AND CLARIFYING ANY AND ALL OF THE OPTIONS/TERMS OF MY CONTRACT. ALTHOUGH THERE ARE TWO CHRYSLER DEALERSHIPS LOCALLY, I CHOOSE TO MAKE THE 25 MILE DRIVE TO ENJOY THE DICK SCOTT FAMILY ATMOSPHERE. AFTER ALL, A CAR IS A CAR, BUT WE CHOOSE OUR ROUTE TO THE SALE.

    Does recommend this dealer

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  • Great service and collision center
    August 18, 2017

    Used them for the first time and was completely satisfied. First in the service center I had a bunch of front end work done. They fixed another is...


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    Used them for the first time and was completely satisfied. First in the service center I had a bunch of front end work done. They fixed another issue with a previous shops repair that was done wrong and didn't charge me for it. I have after market rims and had to find a place to do the alignment. They could have just sent me on my way but they Jesse in service got on the phone and found a place to do it for me. Then to the collision center for my tailgate dent to be repaired and fresh paint job. Again they amazed me when they fixed 2 other small dents and didn't charge me. Thank you Brian! It's so appreciated to have a dealership not rake you over the coals. In addition they were all super nice and communication couldn't have been better. I will be back and highly recommend these guys.

    Does recommend this dealer
    Came in for service or repair

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  • Amazing
    August 17, 2017

    I bought my first car ( 2015 Dodge Dart ) from Dick Scott in Fowlerville, MI approximately 3 months ago and didn't even hesitate to return there ...


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    I bought my first car ( 2015 Dodge Dart ) from Dick Scott in Fowlerville, MI approximately 3 months ago and didn't even hesitate to return there 2 days ago when it was time to buy my daughter her first car ( 2004 Saturn ) My salesman was Bill Kiesgen both times because he's such an amazing person! From the minute that I first met Bill he listened to what I was looking for, what I could afford to spend and never, not one time did he ever pressure me to spend more money! Bill treated me and my kids just like we were family. If you're thinking about buying a car I highly recommend you calling Bill and talking to him. You won't regret it! Not only will you get a good deal but you'll leave with a new friend!

    Does recommend this dealer

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  • Great Sales and Finance team!
    August 14, 2017

    Joe and Jeff made my first time visit so non-pressured and comfortable that I purchased a Dodge Durango. I had been to several dealerships and the...


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    Joe and Jeff made my first time visit so non-pressured and comfortable that I purchased a Dodge Durango. I had been to several dealerships and they wouldn't or couldn't match your internet price on a similar SUV. The pop corn was good too!! lol.

    Does recommend this dealer

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  • Excellent Service
    August 12, 2017

    Have an older model car that had more than one issue. We are new to this area so this was our first visit here. Was very impressed with the profes...

    Dick Scott Motor Mall

    Thank you for your kind review! We are glad to have had the opportunity to earn your business and happy you were provided with excellent customer ...


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    Have an older model car that had more than one issue. We are new to this area so this was our first visit here. Was very impressed with the professionalism of the Service Department - from start to finish. The Service Manager, Scott Combs, was great from explaining what they found, to explaining what was needed. We told him it was a "second car", and not needed immediately but he called to tell us when parts were ordered, and when they came in. Very attentative and professional. I wish I had the name of the actual mechanic that serviced the car. He did an awesome job! I have a 12-year old car that runs like new.

    Does recommend this dealer
    Came in for service or repair
    Dick Scott Motor Mall

    Thank you for your kind review! We are glad to have had the opportunity to earn your business and happy you were provided with excellent customer service. We look forward to your next visit with us!


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