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Townsend Sales & Service, Inc.

(260 reviews)

Reviews

(260 reviews)

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Townsend Ford

Recently leased my fourth F-150 from TF. Excellent service all around, as usual. I use them for servicing my vehicles as well. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Timothy, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Great

The process to order a truck to be built was easy. Robyn was great to deal with. The entire process went as expected and without problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Terry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Townsend Sales & Service, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Repair

Great service and very friendly people . Thank you Townsend ford?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Amy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

Frank Steffanides

It was a long process. It took 6 days bit if it works in the long run it'll be worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Frank, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

Ford F150

Excellent Service, pleasant, knowledgeable, friendly, reasonable cost, timely and though. Towsend Ford and the Superb Service Team and Technicians keep my F150 in peak condition and it is greatly appreciated. Thanks to you all. Bill

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bill, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

One of the best buying experiences.

Great Buying experience! The entire team there was a great help and listened to what I wanted. Can say enough about how responsive my sales rep, Lucas, was. Finance manager did not pressure. I will be back to Townsend when I am in the market for a new Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Sean, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Work Repaired

Great place to get repair work done. Very nice people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Townsend ford

Good experience with Townsend. Only bad thing was waiting 10 months from Ford for the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Bronco Sport purchase

The salesperson, Lucas, was a pleasure to deal with and very knowledgeable about the Bronco Sport. Dealerships in NH wanted $5000 over the MSRP, but the Townsend price was Ford?s MSRP. I will recommend Townsend to friends and acquaintances.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Appointment

As usual they got my vehicle in promptly when scheduled and all the work was completed in short time and the results explained to me before I left.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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