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Mercedes-Benz Of Rochester

(228 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

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Reviews

(228 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Rochester from DealerRater.

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I had an amazing experience.

I had an amazing experience. All my needs were met and I am very happy!

I had an amazing experience.

I had an amazing experience. All my needs were met and I am very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very efficient and exceptional ,highly recommended ,

Very efficient and exceptional ,highly recommended , everything was done with the timely fashion and precision !

Very efficient and exceptional ,highly recommended ,

Very efficient and exceptional ,highly recommended , everything was done with the timely fashion and precision !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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ALL good.

ALL good. My service advisor was prepped and waiting for me and made check in easy. Service took 1/2 hour less time than quoted. Waiting area decent. Shannon noticed me waiting and stopped to chat. My G63 was clean and working perfectly after the service.

ALL good.

ALL good. My service advisor was prepped and waiting for me and made check in easy. Service took 1/2 hour less time than quoted. Waiting area decent. Shannon noticed me waiting and stopped to chat. My G63 was clean and working perfectly after the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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EVERY STAFF MEMBER KNOWS THEIR JOB AND GOES OVERBOARD TO

EVERY STAFF MEMBER KNOWS THEIR JOB AND GOES OVERBOARD TO MEET YOU NEEDS EFFICIENTLY AND ONE LEARN HOW TO DO NEW THINGS! PLUS THEY HAVE DOING THIS FOR YEARS…KEEP UP THE SUPERB JOB.

EVERY STAFF MEMBER KNOWS THEIR JOB AND GOES OVERBOARD TO

EVERY STAFF MEMBER KNOWS THEIR JOB AND GOES OVERBOARD TO MEET YOU NEEDS EFFICIENTLY AND ONE LEARN HOW TO DO NEW THINGS! PLUS THEY HAVE DOING THIS FOR YEARS…KEEP UP THE SUPERB JOB.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I purchased-my car just 5 days ago.

I purchased-my car just 5 days ago. Since day one, I have experienced ongoing issues, including a glitchy and slow screen, a malfunctioning mirror switch, and now the check engine light has come on. At NO point should these problems be occurring, especially with a vehicle I just purchased. This situation has been a huge inconvenience and has completely overshadowed what should have been an exciting and positive experience

I purchased-my car just 5 days ago.

I purchased-my car just 5 days ago. Since day one, I have experienced ongoing issues, including a glitchy and slow screen, a malfunctioning mirror switch, and now the check engine light has come on. At NO point should these problems be occurring, especially with a vehicle I just purchased. This situation has been a huge inconvenience and has completely overshadowed what should have been an exciting and positive experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Very responsive to issues with the vehicle and attention

Very responsive to issues with the vehicle and attention to detail to get it all sort out in a visit.

Very responsive to issues with the vehicle and attention

Very responsive to issues with the vehicle and attention to detail to get it all sort out in a visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealership and service was great.

Dealership and service was great. Repair prices are totally crazy and a rip off of the customer.

Dealership and service was great.

Dealership and service was great. Repair prices are totally crazy and a rip off of the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dan Rus is always amazing!

Dan Rus is always amazing!! He makes the dealership and overall experience better in every way!

Dan Rus is always amazing!

Dan Rus is always amazing!! He makes the dealership and overall experience better in every way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My dear friend Plamen Dimitrov makes my experience

My dear friend Plamen Dimitrov makes my experience exceptional He makes sure my car is treated with such care and returned to me clean and running beautifully. I will always do business with Plamen. There is no one even close to what he can do. HES THE BEST!!!!!.

My dear friend Plamen Dimitrov makes my experience

My dear friend Plamen Dimitrov makes my experience exceptional He makes sure my car is treated with such care and returned to me clean and running beautifully. I will always do business with Plamen. There is no one even close to what he can do. HES THE BEST!!!!!.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Always a pleasure from the minute I walk into the

Always a pleasure from the minute I walk into the salesroom. That said, even better driving off in a new Mercedes....

Always a pleasure from the minute I walk into the

Always a pleasure from the minute I walk into the salesroom. That said, even better driving off in a new Mercedes....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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