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Reviews

Average Ratings

4.2
89 lifetime reviews. Includes reviews of Otto Cadillac from DealerRater.com
  • What a dealership should be

    Problems addressed, car ready when promised, total matched estimate, car as good as new. Plus, the sales staff amused me with a test drive of the ...


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    Problems addressed, car ready when promised, total matched estimate, car as good as new. Plus, the sales staff amused me with a test drive of the new CT6. What more could you ask for?

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent service
    March 27, 2017

    As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took ...


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    As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took care of my service, washed my car, and I was extremely satisfied.

    Does recommend this dealer
    Came in for service or repair

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  • Highly personalized!
    March 27, 2017

    Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all q...


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    Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all questions asked of him. Super service! Thanks for everything!👌

    Does recommend this dealer
    Came in for service or repair

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  • Vehicle Purchase
    March 24, 2017

    We recently purchased our fourth cadillac from Otto dealing with Ian Mahar for our latest purchase. Ian kept us informed of any vehicles coming i...


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    We recently purchased our fourth cadillac from Otto dealing with Ian Mahar for our latest purchase. Ian kept us informed of any vehicles coming in that met our criteria. He was very professional and pleasant to deal with. He went over the operation of the vehicle and all of the newest technology. After arriving home with the vehicle we noticed a couple of problems with it that we had not seen when we picked it up. Ian took us in the very next day and had all of the deficiencies corrected quickly. We also dealt with Sandy for the financing and she went above and beyond to get us the payment amount we were looking for. Also, we once again dealt with Bill McLean through Ian regarding the above mentioned problem and as always he was very courteous and professional. All of the staff we dealt with including the receptionists were very pleasant and helpful. Bill and Janet

    Does recommend this dealer

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  • Excellent service.
    March 24, 2017

    Service department has always made me comfortable in their waiting area. They keep me updated to the service being preformed and any problems they...


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    Service department has always made me comfortable in their waiting area. They keep me updated to the service being preformed and any problems they may find. Me and my wife are very happy with Otto's Service Center.

    Does recommend this dealer
    Came in for service or repair

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  • I appreciate their great customer service.
    March 22, 2017

    The service is great. Not a major repair but they make sure you are well taken care of. Service people were polite and great to work with.


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    The service is great. Not a major repair but they make sure you are well taken care of. Service people were polite and great to work with.

    Does recommend this dealer

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  • Excellent
    March 21, 2017

    Service is the final step in ownership of a great vehicle and is key to buying one. I appreciate the attention to detail, how accommodating everyo...


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    Service is the final step in ownership of a great vehicle and is key to buying one. I appreciate the attention to detail, how accommodating everyone is and that my vehicle is properly being cared for.

    Does recommend this dealer

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  • Dispectable
    January 9, 2017

    Purchased a certified used Cadillac from the most discredited low life dealership and sales person Steve. After bringing the car in four times for...


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    Purchased a certified used Cadillac from the most discredited low life dealership and sales person Steve. After bringing the car in four times for the same reason the car's problems has to date not been resolved .Four thousand miles has been driven and the tires are illegal ! Paid high book value for a 2014 SRX in April ! Pease do not purchase a car from this dealership . They are well know for their dishonesty !

    Does not recommend this dealer
    Came in for service or repair

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  • Luxury Dealer Run by Used Sales people
    January 7, 2017

    THe Cadillac brand should be embarrassed! THey are the worth dealers I ever dealt with. Liars and rude. Stay away. The stereotypical used sales ma...


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    THe Cadillac brand should be embarrassed! THey are the worth dealers I ever dealt with. Liars and rude. Stay away. The stereotypical used sales man. Their motto: let's take as much advantage from the customer as possible.

    Does not recommend this dealer

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  • Caddy ATS Turbo Owner

    My Service Representive is always super friendly and courteous and has the any work done usually super fast and always calls back to say my car is...


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    My Service Representive is always super friendly and courteous and has the any work done usually super fast and always calls back to say my car is ready. My Salesman also was in the Service area to greet me and ask how my experience with my 2016 Cadillac ATS was and it has been great.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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