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Reviews

Average Ratings

4.2
96 lifetime reviews. Includes reviews of Otto Cadillac from DealerRater.com
  • What a dealership should be

    Problems addressed, car ready when promised, total matched estimate, car as good as new. Plus, the sales staff amused me with a test drive of the ...


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    Problems addressed, car ready when promised, total matched estimate, car as good as new. Plus, the sales staff amused me with a test drive of the new CT6. What more could you ask for?

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Onstar Hotspot not working
    April 15, 2017

    My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Ho...


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    My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Hotspot Wifi. During our trip the Hotspot stopped working. We called Onstar on multiple occasions over the course of two days to no avail. We found Otto Cadillac in Albany and stopped in on Saturday to see if they could diagnose the problem. We did not have an appointment, but they graciously decided to take a look at it.Declan along with John, worked tirelessly to try to find why we lost the Hotspot. Neither had any customers previously with this issue. After much "research", Declan found some information that suggested disconnecting the battery briefly to "reset" everything might work. I was cautioned that I might loose my memory settings, but told them to go ahead. That cured the issue, and I did not loose my memory settings. I even got a complimentary car wash to clean my XTS after the 900 mile trip. I can't say enough about this dealership in the way the dropped everything to help my issue, and would not give up until a solution was found. This is my second Cadillac, and when I'm in the market for another one, I will surely give them a chance to sell me one. This dealership is an asset to the not only to Cadillac, but GM in general. Thank you!!!!!

    Does recommend this dealer
    Came in for service or repair

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  • no plans of a newer car!!
    April 10, 2017

    dropped my car off to get a new key fob and as a courtesy, the service department noticed a light on my dash board and put my car on a diagnostic ...


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    dropped my car off to get a new key fob and as a courtesy, the service department noticed a light on my dash board and put my car on a diagnostic machine at no cost to me. They informed me of several issues and printed me out a report. At no time did they even try to get me to have their department do the work, it was done just cause they cared. I in turn asked to look at what they had in pre owned and Declan showed me a few that would fit my budget. with in a few days I drove away on a new pre owned ATS.! This would not have happened if it were not for the courteous service I received from OTTO and its AMAZING TEAM!! Thank you so much!

    Does recommend this dealer
    Came in for service or repair

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  • Great experience
    April 7, 2017

    The entire staff were so nice and the best part was no pressure. All our questions were answered, and then some! The transaction was smooth as ...


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    The entire staff were so nice and the best part was no pressure. All our questions were answered, and then some! The transaction was smooth as could be and we were on our way. I would recommend Otto anytime.

    Does recommend this dealer

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  • Enjoyable service
    April 3, 2017

    I am always treated immediately on arrival for service. Bill McLean is welcoming, listens to my concerns and answers my questions. Waiting room ...


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    I am always treated immediately on arrival for service. Bill McLean is welcoming, listens to my concerns and answers my questions. Waiting room is pleasant and I am always kept up to date on progress of the service.

    Does recommend this dealer
    Came in for service or repair

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  • Chris Otto, Walter Otto
    March 31, 2017

    Horrible place to go. They fire all the employees so they can save a buck. Once they fired a good friend of mine (Brian Mae) they tried to get me ...

    Otto Cadillac

    Mr Perkinz, As you know, I replied to your concern directly a few weeks back. Again, let me personally apologize for your less than memorable exp...


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    Horrible place to go. They fire all the employees so they can save a buck. Once they fired a good friend of mine (Brian Mae) they tried to get me to buy a new Cadillac that I heard was only on the lot for 3 days but was really over 200 that no one wanted. Chris and Walter, I hope you guys realize your dealership is a sinking ship you cheap xxxxx.

    Does not recommend this dealer
    Otto Cadillac

    Mr Perkinz, As you know, I replied to your concern directly a few weeks back. Again, let me personally apologize for your less than memorable experience. I can assure you that type of sales practice is not taught in this organization. I can only imagine this being some sort of miscommunication between you and my sales staff. I would love an opportunity to speak with you personally and do what I could to make this up to you. I look forward to hearing from you soon. Kindest regards, Chris Otto


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  • Great service
    March 31, 2017

    I was at Otto Cadillac Service recently and was treated like royalty by Bill"the farmer"McLean and Roger "the service mangler".Good job,guys.


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    I was at Otto Cadillac Service recently and was treated like royalty by Bill"the farmer"McLean and Roger "the service mangler".Good job,guys.

    Does recommend this dealer
    Came in for service or repair

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  • Service - Second to none!
    March 30, 2017

    Not only did I purchase this vehicle from OTTO....I also service it there and the customer service and workmanship are outstanding. The stand behi...


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    Not only did I purchase this vehicle from OTTO....I also service it there and the customer service and workmanship are outstanding. The stand behind their work and always check to make sure you are satisfied..

    Does recommend this dealer
    Came in for service or repair

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  • Excellent service
    March 27, 2017

    As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took ...


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    As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took care of my service, washed my car, and I was extremely satisfied.

    Does recommend this dealer
    Came in for service or repair

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  • Highly personalized!
    March 27, 2017

    Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all q...


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    Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all questions asked of him. Super service! Thanks for everything!👌

    Does recommend this dealer
    Came in for service or repair

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