Reviews

Average Ratings

4.9
26 lifetime reviews.
  • New Car

    Art was awesome,made buying my new wrx very fun. Hope he gets what he deserves fir being a great salesman..


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    Art was awesome,made buying my new wrx very fun. Hope he gets what he deserves fir being a great salesman..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service

    I worked with Steve Dempster and Steve from service on my Outback. Their attention to detail, friendly nature and desire to ensure customer sati...


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    I worked with Steve Dempster and Steve from service on my Outback. Their attention to detail, friendly nature and desire to ensure customer satisfaction were exceptional.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • buying my first subru very satisfied

    Saw the Subaru forester on Prime's web site, sent and email requesting info, Brian Backer called me, and asked if I could come take it for a test ...


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    Saw the Subaru forester on Prime's web site, sent and email requesting info, Brian Backer called me, and asked if I could come take it for a test ride the next day. My wife and went up to Nh. and found the dealership, Brian was there and the vehicle was in front. He took some info and we went for a nice long test ride. We like it so we decided to buy it. Brian was great took his time told us all about the Subaru Forester and the type of engine they used, then showed us all the features, even programmed our phones in b/t and explained all the dials and gauges, and safety features. It was used and only had one key, I called my local Subaru dealer and another key was going to cost around 450. with programming. Brian called on a Sat. and said he found the spare key and he would mail it to, got on Monday. I feel he went the extra mile. It was a pleasure buying from Prime.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New Subaru Shopping

    So glad I chose Prime Subaru in Hudson NH when purchasing my new car. Everyone was polite and professional, listened to my concerns and answered a...


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    So glad I chose Prime Subaru in Hudson NH when purchasing my new car. Everyone was polite and professional, listened to my concerns and answered all my questions. Ask for Bryan if you go to this dealership. He was great! Finally, even though I am a MA resident, they deal with the RMV in MA as well! Started the process at 1:00 and drove out at 4:00 in my new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very pleased

    Very pleased with Prime's professionalism and customer service. Art and Steve answered all questions, were attentive, and made sure the buying ex...


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    Very pleased with Prime's professionalism and customer service. Art and Steve answered all questions, were attentive, and made sure the buying experience was top notch! Would highly recommend Prime Subaru to others. Thank you so much!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wow! Thank you!

    I had called and talked to Damien Bonneville on the phone and he was very professional and had answered some tricky questions I had about a used S...


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    I had called and talked to Damien Bonneville on the phone and he was very professional and had answered some tricky questions I had about a used Subaru i was looking at. He was so efficient and went over the car with me. Thanks so much and I will spread the word about Prime and Damien's great service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Low Key, easy place to shop

    We went there to purchase a new Outback because we were happy with their service on our old Outback. We dealt with two salesmen, Alex and Art. ...


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    We went there to purchase a new Outback because we were happy with their service on our old Outback. We dealt with two salesmen, Alex and Art. Both were low pressure, nice guys. After doing some comparison shopping, I emailed them with the price we wanted to pay for the exact car we wanted; they emailed back that they could meet my price. We went in and they didn't have the correct interior color on the lot so they found us one delivered the next day. Transaction went smoothly, no surprises or hidden fees. Art made us feel like we were his only customers and he was there to serve us!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car Buying Process

    Buying my 2016 Suburu at Prime was a easy transaction. Danny Carlo, our salesman, did an outstanding job explaining the details of the purchase a...

    Dealer Response

    Thank you so much for your review! We are glad to hear you had such a great experience with Danny, Mike, and our team! Congrats on your new Subaru...


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    Buying my 2016 Suburu at Prime was a easy transaction. Danny Carlo, our salesman, did an outstanding job explaining the details of the purchase and was very pleasant to deal with. The sales manager Mike was also very personable and great to deal with. I recommend Prime Subaru. Danny also did a great job explaining the operation of the electronics when I picked up the car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your review! We are glad to hear you had such a great experience with Danny, Mike, and our team! Congrats on your new Subaru! We appreciate your business and look forward to helping you again in the future!


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  • Well played !

    We had already test driven a 2016 Forester and were ready to buy. Jason Ludwig was with us from our first email. While we lived some distance a...

    Dealer Response

    Thank you so much for your review! We are glad to hear you had such a great experience with Jason and our team! Congrats on your new vehicle! We a...


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    We had already test driven a 2016 Forester and were ready to buy. Jason Ludwig was with us from our first email. While we lived some distance away, indeed across the state line, shopping by email and phone was fairly new experience (we usually buy a new car about every 10 years.) We're quick learners however. The price that Jason quoted us was very aggressive, especially compared with the Boston area. He is very competent and didn't need to go running back to ask questions. He understood the car, the options, financing, service. He even understood the quirks of the Mass. Registry of Motor Vehicles. He was truthful, sincere, helpful and always available. I don't think I ever waited more than a couple hours from him. Financing always takes some time, but the finance manager was also very competent and knowledgeable. I was impressed to hear that they can even accommodate drive in service request. They worked hard to ensure our expectations were always met along the way. We went from buy to pickup in four days. Four days as they needed to acquire a exact match car to what we wanted from another dealer. That was entirely transparent to us. I would recommend this dealer to my grandma!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your review! We are glad to hear you had such a great experience with Jason and our team! Congrats on your new vehicle! We appreciate your business and look forward to helping you again in the future!


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  • Jumped through hoops for us

    We started off with a great price quote for a used 2008 Mazda CX-7. Mario Pimentel, our sales guy, was able to work with us for an even better dea...


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    We started off with a great price quote for a used 2008 Mazda CX-7. Mario Pimentel, our sales guy, was able to work with us for an even better deal. There were a few things we requested be done first as it is a used car and he came through for us. I have never experienced anyone bend over backward to please someone who only purchased a used car. Also, we were able to get a loaner car to drive while the car was being worked on. I fell in love with the Subaru we drove and will probably buy one of those from them next. I would recommend this place to anyone and I would request to speak with Mario. He has been a salesman for many years, he has a great personality, and is honest.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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