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Used 888-237-4001 Email Dealer
Service 877-845-9810

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Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 9:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM
Fri 7:00 AM - 9:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed
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Reviews

3.5
Average based on 20 reviews
  • Excellent Customer Service

    Got a call from Mark A re: trading in my leased 2013 Hyundai for a new 2015 approximately 5 months before the lease was up. It didn't take me long...


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    Got a call from Mark A re: trading in my leased 2013 Hyundai for a new 2015 approximately 5 months before the lease was up. It didn't take me long to realize that it was an offer I couldn't refuse. Mark A was a pleasure to work with - great customer service - a painless and easy process. Highly recommend Mark A and Salem Ford Hyundai.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Appointment - Unhappy Customer

    I purchased my Hyundai Tuscon in February 2010. Over the last 5 years, Salem Ford Hyundai has serviced my vehicle for every oil change required. O...

    Dealer Response

    Pam D, Thank you for sharing your feedback with us regarding the unpleasant recent experience you had at our Key Auto location. We also appreciat...


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    I purchased my Hyundai Tuscon in February 2010. Over the last 5 years, Salem Ford Hyundai has serviced my vehicle for every oil change required. On Saturday, Sept 19, 2015, I brought my vehicle in for a scheduled oil change and new windshield wipers and asked if it were also possible for them to do an inspection sticker. James Sheehey called me about 45 minutes after I had left the service department to inform me that they could not give me the inspection sticker since my back brakes required immediate attention. I was given a price of $540.00 dollars for brakes and rotors. I declined and told Jim that I had a mechanic that would do this service for less but thank you anyway. When I came back in to pick up the vehicle, Jim informed me, (in front of several other customers) in the waiting area that if I was taking the vehicle to my mechanic for the brake job that I could also inform my mechanic to change the air filter because it was filthy. I responded with, I’m sorry but this office has conducted every oil change since the initial purchase of the vehicle so why has this filthy air filter not been checked in the past and Mr. Sheehey responded with; “Since you’re taking your vehicle to your mechanic for the brake job, ask him to change the air filter”. Regardless of whether the air filter should be checked along with oil changes, it was never mentioned to me in any of my previous visits to Hyundai’s service station. I was never given an option as to whether changing filters should be checked at an additional charge. I would have gladly paid for anything extra. Mr. Sheehey was very unprofessional and gives me serious pause as to whether I would ever continue to do business with this dealership again in the future.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Pam D, Thank you for sharing your feedback with us regarding the unpleasant recent experience you had at our Key Auto location. We also appreciate you taking a few minutes to write this review. First, let us express our deepest apologies. You deserve only the best service, especially when you visit a Key Auto Group location. We want customers to enjoy visiting us, so your review of a troubling experience at Salem Ford Hyundai is a real concern for us. Clearly the experience you had is unacceptable and we're sorry that this occurred. We will be looking into this issue with our team to better understand what exactly transpired and then we will follow up with you directly. Until then, we sincerely hope you will allow us the opportunity to serve you again in the future at Salem Ford Hyundai. The Key Auto Group values you as our customer. Dahvin Greenfield (Customer Care Team Representative) Support@keyauto.com Key Auto Group


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  • Service Department

    I purchased my Hyundai Tuscon in February 2010. Over the last 5 years, Salem Ford Hyundai has serviced my vehicle for every oil change required. O...


    Show Full Review

    I purchased my Hyundai Tuscon in February 2010. Over the last 5 years, Salem Ford Hyundai has serviced my vehicle for every oil change required. On Saturday, Sept 19, 2015, I brought my vehicle in for a scheduled oil change and new windshield wipers and asked if it were also possible for them to do an inspection sticker. James Sheehey called me about 45 minutes after I had left the service department to inform me that they could not give me the inspection sticker since my back brakes required immediate attention. I was given a price of $540.00 dollars for brakes and rotors. I declined and told Jim that I had a mechanic that would do this service for less but thank you anyway. When I came back in to pick up the vehicle, Jim informed me, (in front of several other customers) in the waiting area that if I was taking the vehicle to my mechanic for the brake job that I could also inform my mechanic to change the air filter because it was filthy. I responded with, I’m sorry but this office has conducted every oil change since the initial purchase of the vehicle so why has this filthy air filter not been checked in the past and Mr. Sheehey responded with; “Since you’re taking your vehicle to your mechanic for the brake job, ask him to change the air filter”. Regardless of whether the air filter should be checked along with oil changes, it was never mentioned to me in any of my previous visits to Hyundai’s service station. I was never given an option as to whether changing filters should be checked at an additional charge. I would have gladly paid for anything extra. Mr. Sheehey was very unprofessional and gives me serious pause as to whether I would ever continue to do business with this dealership again in the future.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since June 2007

What Makes Salem Ford Hyundai Different?
Salem Ford Hyundai in Salem, NH treats the needs of each individual customer with utmost concern. Our success stems from the fact that we know you have high expectations and as a car dealer we enjoy the challenge of not only meeting and exceeding those standards each and every customer. Whatever method you use to connect with us, allow our team to demonstrate the commitment we have to excellence.
2015 Hyundai Santa Fe Named Cars.com Family Car of the Year! Come see ours today.

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