Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.2
24 lifetime reviews.
  • Excellent Customer Service

    Got a call from Mark A re: trading in my leased 2013 Hyundai for a new 2015 approximately 5 months before the lease was up. It didn't take me long...


    Show Full Review

    Got a call from Mark A re: trading in my leased 2013 Hyundai for a new 2015 approximately 5 months before the lease was up. It didn't take me long to realize that it was an offer I couldn't refuse. Mark A was a pleasure to work with - great customer service - a painless and easy process. Highly recommend Mark A and Salem Ford Hyundai.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Leonard & Betty King

    We purchased a 2017 from Salem Ford and it was the most stressless auto purchasing we have ever done. Mike King was very knowledgable about the t...


    Show Full Review

    We purchased a 2017 from Salem Ford and it was the most stressless auto purchasing we have ever done. Mike King was very knowledgable about the truck and answered all of our questions. Showed us all of the functions of the trucks vast electronics. The financing was flawless and painless as well. Great finance manager even took the time to talk to our insurance company to get us insured because we forgot to do that. We have nothing but praise for this team. Keep up the great work. Thanks again Mike King, you are great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great overall experience

    The purchase was very easy no haggling over price. Very smooth transaction. My salesman mike Saltman was very nice and very knowledgeable about th...

    Dealer Response

    Thanks for the great review!! We are happy to hear about how easy Mike had the car shopping process for you. We hope to see you soon!


    Show Full Review

    The purchase was very easy no haggling over price. Very smooth transaction. My salesman mike Saltman was very nice and very knowledgeable about the car I purchased. There was no pressure from him and got me the deal I was looking for

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review!! We are happy to hear about how easy Mike had the car shopping process for you. We hope to see you soon!


    Hide Full Review
  • 2016 ford f150

    George N. was extremely helpful I found the truck I was looking for. and George work out the #'s . highly recommend purchasing your next vehicle f...

    Dealer Response

    Thanks for the great review Dave! We look forward to seeing you again!


    Show Full Review

    George N. was extremely helpful I found the truck I was looking for. and George work out the #'s . highly recommend purchasing your next vehicle from him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review Dave! We look forward to seeing you again!


    Hide Full Review
  • Had the car I wanted at a good price

    Was in the market for a new "Play" car. Was all set to go test drive a Camaro but called Ford instead for a Mustang to see if they could do bette...

    Dealer Response

    Thanks for the great review Adam and congratulations on your new Mustang! We are happy to hear about this quick & easy buying experience you had w...


    Show Full Review

    Was in the market for a new "Play" car. Was all set to go test drive a Camaro but called Ford instead for a Mustang to see if they could do better as I've always been a Mustang guy. Tyler and Angel took care of me, had the loan approved in under 20 minutes, was signing paperwork a few hours later after work. Can't ask for a quicker and better scenario.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review Adam and congratulations on your new Mustang! We are happy to hear about this quick & easy buying experience you had with Tyler and Angel. We look forward to seeing you again


    Hide Full Review
  • Great Deal!

    George N was extremely helpful and found me the perfect truck that I was looking for. I highly recommend purchasing your next vehicle from him.

    Dealer Response

    Thanks for the great review James!


    Show Full Review

    George N was extremely helpful and found me the perfect truck that I was looking for. I highly recommend purchasing your next vehicle from him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review James!


    Hide Full Review
  • Service Appointment - Unhappy Customer

    I purchased my Hyundai Tuscon in February 2010. Over the last 5 years, Salem Ford Hyundai has serviced my vehicle for every oil change required. O...

    Dealer Response

    Pam D, Thank you for sharing your feedback with us regarding the unpleasant recent experience you had at our Key Auto location. We also appreciat...


    Show Full Review

    I purchased my Hyundai Tuscon in February 2010. Over the last 5 years, Salem Ford Hyundai has serviced my vehicle for every oil change required. On Saturday, Sept 19, 2015, I brought my vehicle in for a scheduled oil change and new windshield wipers and asked if it were also possible for them to do an inspection sticker. James Sheehey called me about 45 minutes after I had left the service department to inform me that they could not give me the inspection sticker since my back brakes required immediate attention. I was given a price of $540.00 dollars for brakes and rotors. I declined and told Jim that I had a mechanic that would do this service for less but thank you anyway. When I came back in to pick up the vehicle, Jim informed me, (in front of several other customers) in the waiting area that if I was taking the vehicle to my mechanic for the brake job that I could also inform my mechanic to change the air filter because it was filthy. I responded with, I’m sorry but this office has conducted every oil change since the initial purchase of the vehicle so why has this filthy air filter not been checked in the past and Mr. Sheehey responded with; “Since you’re taking your vehicle to your mechanic for the brake job, ask him to change the air filter”. Regardless of whether the air filter should be checked along with oil changes, it was never mentioned to me in any of my previous visits to Hyundai’s service station. I was never given an option as to whether changing filters should be checked at an additional charge. I would have gladly paid for anything extra. Mr. Sheehey was very unprofessional and gives me serious pause as to whether I would ever continue to do business with this dealership again in the future.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Pam D, Thank you for sharing your feedback with us regarding the unpleasant recent experience you had at our Key Auto location. We also appreciate you taking a few minutes to write this review. First, let us express our deepest apologies. You deserve only the best service, especially when you visit a Key Auto Group location. We want customers to enjoy visiting us, so your review of a troubling experience at Salem Ford Hyundai is a real concern for us. Clearly the experience you had is unacceptable and we're sorry that this occurred. We will be looking into this issue with our team to better understand what exactly transpired and then we will follow up with you directly. Until then, we sincerely hope you will allow us the opportunity to serve you again in the future at Salem Ford Hyundai. The Key Auto Group values you as our customer. Dahvin Greenfield (Customer Care Team Representative) Support@keyauto.com Key Auto Group


    Hide Full Review
  • MARK AMERSON SALES

    MARK WAS VERY PROFESSTIONAL I WAS VERY PLEASED WITH THE SERVICE HE GAVE TO ME AND MY WIFE; I'M DISABLED AND HE DID EVERYTHING OVER THE PHONE. HE D...


    Show Full Review

    MARK WAS VERY PROFESSTIONAL I WAS VERY PLEASED WITH THE SERVICE HE GAVE TO ME AND MY WIFE; I'M DISABLED AND HE DID EVERYTHING OVER THE PHONE. HE DID EVERYTHING INCLUEDING TRANSFERING ALL MY STUFF FROM THE TRADE-IN TO THE NEW CAR HE IS A VALUEABLE ASSET TO SALEM FORD HYUNDAI. THIS IS MY THIRD CAR FROM THIS DEALERSHIP I'm VERY HAPPY WITH MY NEW CAR THANKS TO MARK A. & MORGAN B. & NANCY V. THANK YOU ALL VERY FOR A GREAT JOB. HAVE A GREAT DAY

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Misinformed and Misled

    I felt I was misinformed and misled about a number of things during the buying process. First, when I was test driving the Ford Fiesta sedan on Ma...


    Show Full Review

    I felt I was misinformed and misled about a number of things during the buying process. First, when I was test driving the Ford Fiesta sedan on May 30, the salesperson mentioned the cash incentives were going to end the next day (end of the month). But, I checked Ford's website afterwards and it was actually on July 7. I also asked about the extra charge for the Ruby Red Tinted Clearcoat color on the vehicle, and the salesperson explained that there is an extra charge for every color, eventhough Ford actually charges extra for only specific colors. I would have settled for a different color to avoid the extra charge. Also, the salesperson gave me a Sirius satellite brochure explaining how the vehicle came with a 6 month free trial period, but that was not true. The vehicle did not even have satellite radio equipped. Plus, I did not even get the complimentary Ford Sync Services subscription either that usually comes with purchase. Another thing is the salesperson said he would call me as soon as my vehicle was registered and the license plates were ready. He did not do that, so I had to call the next day to find out for myself. I paid an extra $80 for that service that I could have just done myself. So I feel I was deceived with this misinformation just so I would buy the vehicle. Being misled, I felt pressured that I would lose out on a great deal if I did not put a down payment immediately. But now I feel I only got an average price, not a good price for the car. Plus, a few weeks later, the cash incentive for the Fiesta increased and was $250 more than what I got, which I am not too happy about either. Furthermore, I really was not in a rush to purchase a vehicle and wanted to consider other models like the Ford Focus sedan, which has a wider cabin and its price is comparable to what I paid for the Fiesta. I did not have the chance to consider the Focus because the salesperson put a lot of pressure on me to buy the Fiesta. Plus, the dealership did not have the Focus sedan trim I wanted in stock at the time, but of course they do currently. And after driving the Fiesta more, I realize it does not have sufficient legroom and hiproom as I thought. The seats are quite smaller than I first noticed and do not provide much leg support. So my legs get sore and cramp up if I drive longer than about 15 minutes. I regret purchasing the Fiesta from this dealership. I am unhappy with the price I paid and the salesperson because he misinformed me. And what drives me crazy is the price of the Focus sedan at this dealership is about the same as what I paid for the Fiesta.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Service Department

    My wife owns a 2012 Hyundai Sante Fe. While driving on a busy road, the vehicle just stopped running. We made arrangements that afternoon to bring...

    Dealer Response

    Dear Don, My name is Brett Carneiro and I work for the Key Auto Group, which owns the Salem Ford Hyundai location you mention here in your Cars.c...


    Show Full Review

    My wife owns a 2012 Hyundai Sante Fe. While driving on a busy road, the vehicle just stopped running. We made arrangements that afternoon to bring it to the Service Department. I goggled the problem and found that this has happened to others before, the cause didn't show up on a diagnostic check and the dealer service techs had to contact Hyundai for support. I told this to the lady at the service counter and she tried to make me look like an idiot for using Google to get information. She was very emphatic though to tell us that it would cost us $99 if they could not find anything. I reiterated, please contact Hyundai and she disregarded everything and anything I had to say. I asked her if there were any recalls on this vehicle because this is very much a safety issue that could result in death. She again made me feel like a jerk. This was my wife's safety I was talking about. This happened on a Thursday afternoon. We left the vehicle there over night and the next day, they called my wife and said it had something to do with the computer. They said it was under warranty and sent her on her way. One day later, Saturday Morning, the same thing happened but my wife was near Hampton Ford Hyundai. A tech was kind enough to help my wife. He didn't ask for money but this time, he called Hyundai and found that it was something to do with the Alternator. He worked on it for 3 hours, replaced the Alternator. The software update that Salem Ford Hyundai didn't take so he took care of that also. The experience at Hampton Ford Hyundai was great. The experience at Salem Ford Hyundai was terrible both on a personal level and a service level. The sad part is we bought the vehicle new from Salem Ford Hyundai. Guaranteed that will never happen again. Lesson Learned.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear Don, My name is Brett Carneiro and I work for the Key Auto Group, which owns the Salem Ford Hyundai location you mention here in your Cars.com review. First off, let me express our deepest apologies to both you and your wife, as the experience you described is extremely disappointing to learn about and absolutely unacceptable. No matter who it was that you dealt with at our Salem Ford Hyundai location, that service representative should have made your wife's safety our paramount concern, and not judged you for why you were with us in the first place. Of course at this point I can't change what already happened, but I'd like to promise you that going forward we're going to reinvest in the training of our employees (at every level) so that situations like this never happen again. We strive to put dedicated people on the ground who are not only helpful and friendly, but are individuals who truly care about each of our customers. Regardless of what occurred I sincerely hope you will allow us the opportunity to serve your family again in the future. Should you decide to visit with us again, at any of our locations, whether you have a service or sales need, please let me know so that I can personally make sure you receive the warm reception and assistance you should expect and deserve. At this time I'd like to offer you a full refund for any charges you incurred on that day, you referenced a fee of $99.95? I'd also like to extend to you a complimentary "Works Package with Courtesy Wash" (which has a retail value of $75) as a sign of good faith so that we can prove to you that this was truly an isolated incident, and nothing more. Sincerely, Brett Brett Carneiro Director of Marketing and Ecommerce Key Auto Group bcarneiro@keyauto.com


    Hide Full Review