Mechanics rush vehicles in and out. Brought vehicle in for bad front half shaft, was told there was nothing wrong with it. Weeks later the front end sounds... like a popcorn maker whenever it is in 4 wheel. Oh guess what it is, front half shaft. Service dept at this dealer is a joke. Everyone sitting around, no enthusiasm, dirty, unorganized mess! Not what any other dealership looks like.
Dan, we strive to do our best at Romeo Ford. We try very hard to provide professional work and give a great experience to our customers. We're sorry y...ou feel that your visit didn't provide that. We hope you have a nice day. If you would like to contact our Service Manager, Barb Mosher about your visit, you can reach her at (586)752-5500. Thank you.
No one ever responded to my inquiry about the Ford Focus. No problem. I'll take my business elsewhere!
Steve, at Romeo Ford we strive to provide each and every customer and potential customer with prompt and professional services. We regret to hear your... experience with us did not reflect this and apologize in the delay with responding to your inquiries regarding the Ford Focus. We would sincerely appreciate the opportunity to assist you and show you how committed we are to providing an excellent customer experience. If you would, please contact Allison Brewer at 586-752-5500. Thank you and have a great day.
I've had repairs done and the issues were always completed in a timely manner, employees are respectful. Purchased new cars from others but this was the... first time from Romeo Ford. Sean approached me as I walked in the front door which I greatly appreciate. He was attentive to my needs and concerns. Jason gave me a fair trade in price for my 2006 Fusion. Other dealers offered less or wouldn't quote me, just asked me what I wanted to get out of it. I drove a few more miles to go to Romeo Ford and am glad I did. They saved me time and money. It is worth going there. I already told my daughter and son-in-law to see Sean for their next vehicle because I trust he will take good care of them.
Thank you, James, for taking the time to provide us with such positive and detailed feedback regarding your recent experiences. At Romeo Ford our cust...omers are our family so we always strive to provide honest, attentive, and friendly services. We are happy to hear that Sean and Jason were able to find you a great deal for your trade-in. Thank you for the recommendations and we look forward to the next time we may be of assistance!
Greg was excellent. I had given him what I wanted and he never once questioned me why and tried to push me in another direction. He was very helpful in... financing options and was quick to answer my questions and was very knowledgeable. He was also very accommodating when I wanted to pick it up early. A 5-Star salesman!
Thank you so much for taking the time to provide us with such great feedback! We really appreciate it and are happy to note that Greg was able to prov...ide you with such an exceptional experience. If there is anything further that we may do for you, please do not hesitate to let us know.
They never answered my questions after three attempts. Then they sent me several emails and offered the Ford Focus as a SIMILAR choice to a 1957 Thunderbird!... PLEASE!
Thank you for your honest feedback, Mick. We regret to hear we failed to provide you with a more pleasant shopping experience. Please reach out to us ...at (586) 752-5500 so we can rectify this situation and do everything in our ability to help you find the right vehicle that is perfect for you. We value your business so we hope hear from you soon.
My son, Wesley, visited Romeo Ford and met with Bill P. Bill took his time and was very helpful talking to Wes who was nervous and who had never talked... to a salesperson alone. Wes was shown the car and Bill talked with him about the car. Wes came home and talked with his Father and Myself and we came and looked at the car and then leased it. I feel the Team at Romeo Ford went above and beyond helping Wes and myself lease this beautiful car. Everyone we talked to was super friendly and smiling alot. Wes really loves his car; he does miss his truck, but the car is his baby! He washes the car more than he ever washed the truck! My husband and myself have already talked and we will be coming to Romeo Ford and look up Bill P. when we are ready to purchase a new vehicle or to lease one.
So far my experiences have been nothing but positive. As my cars are older I only deal with the service/maintenance personnel. They are marvelous.
I was pleased with the speedy and efficient work done.
A ride to my house and back was very helpful and service was right on time that was very good Norman w mclendon
We are more than glad to be of service, Norman. It's good to hear our team is living up to the promise of providing fantastic service to our customers....
Have been in 4 times for oil change. Always quick and clean with coffee while you wait.