Orchard Chrysler-Dodge-Jeep-RAM

Reviews

Average Ratings

4.8
342 lifetime reviews.
  • Great Service by Salesman and Dealer Manager

    Over all great service, I had a pleasure to come on deal with both manager and the salesman and I was very happy and I recommend this dealer to al...


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    Over all great service, I had a pleasure to come on deal with both manager and the salesman and I was very happy and I recommend this dealer to all of my friends

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2015 Jeep Wrangler Unlimited Rubicon

    This was the first purchase experience we have had at the Orchard, and can say I was impressed throughout the entire process. Thank you Phil (o...


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    This was the first purchase experience we have had at the Orchard, and can say I was impressed throughout the entire process. Thank you Phil (our sales associate) for answering all of my questions and to Gary the sales manager for finalizing our sale. Gary even through in a few extras and sent us on our way with a delicious apple pie! I can honestly say this was the best experience I have had in a long time. Thanks again, Eric

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best car buying experience ever.

    I have never been treated so well as a customer as I was here. First off let me start by I had to replace my favorite ride unexpectedly, I was gr...


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    I have never been treated so well as a customer as I was here. First off let me start by I had to replace my favorite ride unexpectedly, I was greeted with a friendly smile and warm handshake offering to help me find the right replacement. I traveled and went from Romeo to Imlay city hitting 7 dealerships NONE treated me the way Richard did at Orchard, left me too look but available if I had any questions. The following day my husband and I returned to narrow down the search it was between 2 vehicles, test drove multiple times never any pressure from anyone they were nothing but exceptional. While we were looking and deciding the general manager came over with bottles of water, super nice guy(Gary) he shows pride in his job and was fabulous. We purchased a Grand Cherokee from Orchard Chrysler, the signing of paperwork went smooth and both Richard and Gary made buying a car a very pleasurable experience, something that seems to have disappeared from every other dealership in the area, they made my husband and feel like they truly appreciated our business. The attention to even the littlest details is nothing short of amazing. They go above and beyond to make sure everything is taken care of. They have earned my families business. I would give this dealership a 10 if it allowed, a true breath of fresh air compared to every other dealership one of the best things is all of the used cars on the lot are unlocked so you can shop, car faxes in every car and even prices so you can look and shop without feeling any pressure but when you need help they are there for you. If you are shopping for a couple send car please consider them you won't be disappointed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Unable to close

    I had found a vehicle I was interested in from this dealer on the internet. I contacted the dealer through a website and a day or so later they em...


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    I had found a vehicle I was interested in from this dealer on the internet. I contacted the dealer through a website and a day or so later they emailed me back asking me to come in. I emailed back and explained I lived far away and asked the dealer for a ball park on my trade, and some more photos then what was on the internet. I heard nothing back for a few days. Then another person emailed me about the vehicle and wondered if I was still looking which I was and I explained the email with the other sales person. The dealer emailed me to inform me the 1st person was still working on it. Again I was asked to come down. I explained again I lived over an hour and a half away, and also work the same hours they are open. There where multiple vehicles I was looking at from multiple dealers, so I wanted to make sure the drive would make sense. In 2017 you would think a dealer would go up and above to try and sell a vehicle. The car I just traded in was bought through a dealer with everything done online, and I did purchase a vehicle this time from a dealer over 2hrs. away with everything but the paper work and a test drive done online.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Outstanding Car Buying Experience!!!

    We were shopping for a Newer Used Car and we were sick of looking at cars and dealing with salesmen that didn't even know their inventory or care ...


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    We were shopping for a Newer Used Car and we were sick of looking at cars and dealing with salesmen that didn't even know their inventory or care about the things we needed in a car. We decided to just stop in at the Orchard Dealership and we are so glad we did. We were looking at 3 we liked and were at our price point and that had the things we needed for our family. Not even 5 minutes went by and Richard Cook was right there helping us with every step in getting a car. He listened to what we needed, knew our price point. He was friendly, honest, and straight forward with us the whole time. We test drove 2 cars and our minds were made up that we were buying a car from Richard. A sweet man even came around the lot with a balloon for our 6yr old cranky daughter to cheer her up. We started the buying process late in the day and our bank was closing. Richard knew we would be back the following day to pick the car up. He had it detailed, fixed a simple recall issue (that had popped up a few days prior), made us an extra key, gassed her up. The best part of this experience was when we were getting ready to leave Richard brought us out the heaviest handmade pie from the shop around the corner. And this was no store bought pie folks! Richard even informed us we could get the tabs and plates through them so we didn't have to make another trip to the SOS Office. Richard made our experience so stress free and easy. We will now be going to Orchard Chrysler and asking for Richard when we car shop in the future! He was amazing and we appreciate everything he did for us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Apple Pie As A WOW Factor!

    Shopping for a used car can be a daunting experience, especially for women! However, after doing some online research on two selected vehicles, I...


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    Shopping for a used car can be a daunting experience, especially for women! However, after doing some online research on two selected vehicles, I made the choice to finally visit the Orchard Chrysler Dodge, Jeep, Ram dealership in Washington, Michigan. Was glad I did for what was supposed to be simply a "look and see" the used car inventory in person type of visit, turned out to be a sale on my own account. I was impressed with how cleaned and how well the used vehicles looked sitting row by row. I was also impressed with the openness from the salesperson and the "no-pressure" approach. Knowing too that the service department at this dealership has always been outstanding in servicing my husband's vehicle in years past, I felt a greater sense of comfort and confidence in purchasing a new used vehicle from Orchard. As it turned out, the buying experience was a welcoming one which I appreciated. And, to top it all off, I was given not only a nice used vehicle that suited my tastes but also given an apple pie! Now, that's what I call a WOW factor! Keep up the good work, Orchard . . . and, keep those sales climbing!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Consumer (I have no idea what you mean by title)

    Our salesman was patient, listened to our needs and offered many possibilities for us. Having visited many dealerships over the past few months I...


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    Our salesman was patient, listened to our needs and offered many possibilities for us. Having visited many dealerships over the past few months I found The Orchards to be at the top. Everyone was helpful with our salesman Phil Sivalelli being the highlight. I would not hesitate going back to the Orchards for another purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Easy and great inventory

    Rich Cook was helpful and honest finding us the van that we wanted. Orchard was quick to complete the transaction and I was please we went there ...


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    Rich Cook was helpful and honest finding us the van that we wanted. Orchard was quick to complete the transaction and I was please we went there for our purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • A good dealer

    If you're looking for a Dodge, then this is the place to go.


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    If you're looking for a Dodge, then this is the place to go.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great Customer Service

    In shopping for a used Dodge Challenger, I found one at Orchard Chrysler in Romeo, Michigan. I found their Salesman, Richard Cook to be extremely...


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    In shopping for a used Dodge Challenger, I found one at Orchard Chrysler in Romeo, Michigan. I found their Salesman, Richard Cook to be extremely helpful, competent, honest and the buying process was smooth without pressure. Rich took extra steps to make sure everything was completed upfront, so I could be on my way in a timely manner. The Used Car Sales Manager was also extremely friendly, helpful and courteous. This has been my second purchase from Orchard and I highly recommend this dealership. I will definitely inquire with them before my next purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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