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Metro Ford

(5,275 reviews)
Visit Metro Ford
Sales hours: 11:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
New (518) 646-8797 (518) 646-8797
Used (518) 646-8429 (518) 646-8429
Service (518) 646-8831 (518) 646-8831

Reviews

(5,275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

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I made a mistake and showed up two weeks early for an...

I made a mistake and showed up two weeks early for an appointment I had made to address a recall. Service department was very accommodating and took my car in for repair that day even though my appointment was two weeks off!!! Appreciate the customer service !!! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dealer ship went out of their way to device our vehicle...

Dealer ship went out of their way to device our vehicle under an extended manufacture warranty, that another Ford dealer would t work on. So happy the service department helped get our vehicle fixed and dependable for our family

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was great. Made the purchase easily and...

Everyone was great. Made the purchase easily and enjoyable. Nicole went above and beyond and Bill in finance was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am a repeat customer and worked with the same sales rep...

I am a repeat customer and worked with the same sales rep and financial manager. They continue to be friendly and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thanks, as always, for excellence in everything. I also...

Thanks, as always, for excellence in everything. I also did a buyback on my vehicle. All went well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My dealer Daniel kechtem is great that is why we’ ve...

My dealer Daniel kechtem is great that is why we’ ve bought the last three cars from him. I would not go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

It is always a pleasure dealing with Daniel kechtem

Pleasant to work with, amazing customer service, happy...

Pleasant to work with, amazing customer service, happy with our purchasing experience. Highly recommend to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I have always received top quality service. Everyone is...

I have always received top quality service. Everyone is very respectful and obliging. Service department informs me of any other situations that may pertain to the upkeep of my vehicle. Very happy with the service I receive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone at the dealership was great and treated me very...

Everyone at the dealership was great and treated me very well I would recommend metro ford to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had to get an appointment but had to wait almost three...

Had to get an appointment but had to wait almost three weeks to get it done

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.