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Reviews

Average Ratings

4.5
331 lifetime reviews.
  • Bad experience

    Decent parts. Nice facility. Awful service. To preface, I work second shift so it's hard coordinating times that work for picking up vehicles. ...

    Dealer Response

    Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Please give us a call at (616) 396-2361 and we wil...


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    Decent parts. Nice facility. Awful service. To preface, I work second shift so it's hard coordinating times that work for picking up vehicles. I needed an oil change, check engine light diagnostic, and right front wheel bearing inspection. Took it in on Wednesday morning. Said they would call by 5. Never called. Called the next morning at 10 saying I needed a $1000 cat converter and a $500 bearing replacement. I opted out of the converter. They actually were able to do the bearing decently fast. They called late in the day (while I was at work) Thursday so my wife went and paid the $700 (extra 200 for oil change and diagnostics) and picked up my keys. When I got off from work (11PM) to pick up my car the battery is dead. So Friday morning I have to drop my keys off again, and have them "diagnose" the issue. The problem was the tech left my lights on. Another 2 hours later I'm good to go. Never apologized. Never offered to compensate my inconvenience of giving up most of my morning (again I work second shift, so getting up at 8 am to drop off keys is really early). I have had some electrical issues since then but will not be taking it back. In my limited experience with costumer service, literally making their car temporarily unusable is unacceptable.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Please give us a call at (616) 396-2361 and we will do our best to make this better. We hope to hear from you soon.


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  • Body Shop

    Quality repair using genuine Ford parts. Great service and wonderful staff. Thanks, Smokey & staff//111


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    Quality repair using genuine Ford parts. Great service and wonderful staff. Thanks, Smokey & staff//111

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Oil change and body work

    I brought my escape in for repairs from someone smashing their car door into mine, Smokey was very kind and helpful. Then I asked if I could get a...


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    I brought my escape in for repairs from someone smashing their car door into mine, Smokey was very kind and helpful. Then I asked if I could get an oil change before I picked it up, and he went to service and they did that for me before I picked it up. Very courteous and very timely.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • poor customer service

    Brought car in to Barber Ford for an oil change and recall repair. Called to tell us it's done, only to find out they only did the recall repair a...

    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We work hard to provide each of our valued clients with the highest caliber o...


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    Brought car in to Barber Ford for an oil change and recall repair. Called to tell us it's done, only to find out they only did the recall repair and no oil change, so another trip to pick it up again later. WHY DON'T GUYS LISTEN!!! Not good service!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We work hard to provide each of our valued clients with the highest caliber of customer service and quality or work you can trust, but it sounds like we really let you down. Please reach out to us at your earliest convenience so we can begin working with you to resolve this matter to your satisfaction. We sincerely value your business so we hope to speak with you soon.


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  • Good service, clean facility

    I always get a friendly greeting, my wait is always within a reasonable amount of time.


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    I always get a friendly greeting, my wait is always within a reasonable amount of time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful experience

    I had transmission concerns, but they reprogrammed it and it seems to be shifting ok. The real test will come pulling my wave runners up a hill. I...

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, David! We hope you continue to choosing Barber Ford. for all your vehicle nee...


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    I had transmission concerns, but they reprogrammed it and it seems to be shifting ok. The real test will come pulling my wave runners up a hill. I a very satisfied with the service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests, David! We hope you continue to choosing Barber Ford. for all your vehicle needs! Take care!


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  • Happy with Fords and Barber Ford

    New Explorer ... Experience was fast and friendly. I went in with a single goal and they acquired what I requested within a few days. I cannot...


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    New Explorer ... Experience was fast and friendly. I went in with a single goal and they acquired what I requested within a few days. I cannot rate repairs because I was only there to purchase. No service experience yet.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Safety first

    The staff made a slot for my vehicle when I called with the ABS issue. I did not ask or expect to be able to get in so quickly, but they have con...

    Dealer Response

    We are glad we were able to find an appointment time that works for you, Sally! Thank you for choosing R E Barber Ford as your first choice for s...


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    The staff made a slot for my vehicle when I called with the ABS issue. I did not ask or expect to be able to get in so quickly, but they have concern over the safety.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are glad we were able to find an appointment time that works for you, Sally! Thank you for choosing R E Barber Ford as your first choice for service! Take care!


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  • Great service

    Took our vehicle in to have oil change and tires rotated. When we went to pick up the vehicle we found out they also did an inspection on most oth...


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    Took our vehicle in to have oil change and tires rotated. When we went to pick up the vehicle we found out they also did an inspection on most other areas of the vehicle as well that we weren't expecting. With that being done and letting us know whether it was good, bad, or in desperate need of repair, it helped us out. Will take out vehicle back to them again to be serviced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • battery replaced

    battery died - could jump start it but not cold start John got my car right in and installed a quality battery at a reasonable price

    Dealer Response

    We really appreciate your feedback of your recent visit with us at R E Barber Ford, Charles! It means so much to us to have earned your trust in o...


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    battery died - could jump start it but not cold start John got my car right in and installed a quality battery at a reasonable price

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback of your recent visit with us at R E Barber Ford, Charles! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


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