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Reviews

Average Ratings

4.3
84 lifetime reviews.
  • Great experience

    Everyone was friendly and helpful. I would definitely recommend this dealership to others. I most defiantly will be going back when I need a new car.


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    Everyone was friendly and helpful. I would definitely recommend this dealership to others. I most defiantly will be going back when I need a new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No good

    The salesman seemed too busy to work with me. Treated me like I couldn't afford the van. I had to bring the ban in due to no heat coming out of t...


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    The salesman seemed too busy to work with me. Treated me like I couldn't afford the van. I had to bring the ban in due to no heat coming out of the passenger side. They kept the van for two days. When I got it back no one told me what the problem was or what they did to fix it. The van was very dirty inside and I now have pry marks on my dashboard. Still, the problems remains of no heat from passenger side unless I use the recirculated air. We all know you can't use recirculated air to defrost windows!!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2013 Chev Tahoe

    I thought the sales process went well. The Salesman was respectful, certious and helpful. The front wheels needed balancing and the problem was im...


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    I thought the sales process went well. The Salesman was respectful, certious and helpful. The front wheels needed balancing and the problem was immediately addressed and eliminated. I'm not sure if I would have gotten the floor mats from him if I hadn't bugged him with numerous texts and phone calls. I'm not happy that they wouldn't cover the cost of repairing the leaking rear refrigerant line given the problem occurred well within the warranty time frame (less than 3000 miles and less than 60 days from time of purchase). Their position it wasn't covered in the warranty. However, they were willing to repair it at their cost. Given that I live 75 miles away their service rep became extremely parochial in his rational that it wasn't worth the hassle he wanted me to go through. I wouldn't recommend this dealer to an out of town purchase like mine. Other than that, yes I would recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Easy to work with!

    I always have a great experience at Delacy. Their sales associates are professional and personable.


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    I always have a great experience at Delacy. Their sales associates are professional and personable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • fabulous

    Lease of a Ford Focus. Had exact vehicle I wanted in stock on the lot. Test drive was arranged quickly. Dan is friendly and knowledgeable. Answere...


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    Lease of a Ford Focus. Had exact vehicle I wanted in stock on the lot. Test drive was arranged quickly. Dan is friendly and knowledgeable. Answered all my questions quickly. Was able to complete entire transaction including trade in a single visit. Dan had everything lined up to make it a pleasant transaction. Thank you very much.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • pleasant experience

    Joe was great to geal with this is the third vehicle me and my wife puchased from delacy great place to do busines s


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    Joe was great to geal with this is the third vehicle me and my wife puchased from delacy great place to do busines s

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service in an emergency situation

    Recently we returned from vacation, as we were heading home our truck lost power, 2 hours from home. We had the truck towed to Delacy Ford, at abo...


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    Recently we returned from vacation, as we were heading home our truck lost power, 2 hours from home. We had the truck towed to Delacy Ford, at about 3 am. We called the service department later that morning and spoke to Joe, he told us several vehicles had been towed to their dealership over the weekend due to the cold weather and he was not sure when he would be able to get our truck in. We explained our situation about being so far from home, they got the truck in right away. We can't thank you enough.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Service

    Keeping in touch with me regarding what other fixes need to be done, other than what the car was brought in for. No need to sit and wait with th...

    Dealer Response

    Gordon, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I'...


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    Keeping in touch with me regarding what other fixes need to be done, other than what the car was brought in for. No need to sit and wait with the Courtesy Ride back and forth. Good service every time.!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Gordon, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I'm thrilled this commitment has been made evident to you during your many visits. We greatly appreciate your loyalty to our dealership! Please keep us updated if there's anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Sincerely, Sheryl Fleming - Customer Care Manager - sfleming@delacyford.com


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  • Great Service and clean facilities

    Prompt friendly service and people. My service was done faster than I had expected. This is a plus for all customers.

    Dealer Response

    Donald, thanks for the great review! Our team works hard to provide friendly and efficient service, and I'm glad that your visit was exactly that ...


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    Prompt friendly service and people. My service was done faster than I had expected. This is a plus for all customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Donald, thanks for the great review! Our team works hard to provide friendly and efficient service, and I'm glad that your visit was exactly that way. We appreciate your business, and keep us updated how we can serve you again in the future! Also, stay connected with us between visits on Facebook and Twitter. Sincerely, Sheryl Fleming - Customer Care Manager - sfleming@delacyford.com


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  • Customer Service

    Dolly Bailey went above and beyond to help resolve the issue I was having. Bought car from another dealer but will continue to go to delacy becaus...

    Dealer Response

    Kim, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Dolly was able...


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    Dolly Bailey went above and beyond to help resolve the issue I was having. Bought car from another dealer but will continue to go to delacy because of Dolly's customer service skills!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kim, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Dolly was able to go above and beyond your expectations and provide you with exceptional experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter. Take care! Sincerely, Sheryl Fleming - Customer Care Manager - sfleming@delacyford.com


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