Vision Hyundai Canandaigua

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 26, 2019

    My Mother in-law (woman in her 80’s)was in to have her vehicle serviced recently (August 2019) when she expressed upgrading her car at some point to a... SUV suited for her husband (easy to get in and out of). They managed to show her the BEST DEAL on the lot (2018 Mitsubishi Outlander) mind you this is a third row seat SUV, just over 30,000 miles, crashed front end, used as a rental vehicle. They gave her $3K for her 2011 Hyundai Sonata with 77,000 miles and in good shape! With the trade in they managed to give her a price somewhere around $20,000 before taxes and registration fees(DEAL)? Oh right let’s sell her the extended warranty for $3K too(does a 2018 not have a manufactures warranty)? She’s now expressed needing to get home to her husband and rushed through ALL the paperwork not knowing the SUV had been crashed and that she got a slightly HIGH interest rate loan, paying until she is just about 90! Sales Manager Dave L., also expressed that she can make bi-weekly payments to pay it off sooner(on a fixed income? Really?)Needless to say 2 days later her children are upset with what she had done and knows she was TAKEN ADVANTAGE OF...not upset that she wants a newer, easier, more reliable SUV for herself. We went to the dealership 2 days later in hopes to get a SUV more suitable (price, size, interest rate) NOPE not happening! Just a heads up to buyers BEWARE OF THIS DEALERSHIP they only want to make the SALE! Period.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 22, 2018

    Considering that the vehicle is a older model they went out of their way to fix what ever problems I had. Justus told me when I purchased the car to contact... him if I had any problems. I was hesitant to complain but they did not get upset and fixed my problem asap. The next time I go car shopping you can bet I will return to Vision Hyundai.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • September 30, 2016

    They are amazing here. Vincent went above and beyond to get my boyfriend and I approved for a vehicle. He had a wide selection of vehicles lined up for... us that were in our price range before we even showed up for our meeting. We drove off the lot happy and I love our Santa Fe more and more everyday. I can't wait to buy our next vehicle from them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Christine, Thank you so much!! I will be posting this review and sharing it with Vincent. We appreciate your feedback and look forward to seeing yo...u at your first oil change.

  • 5.0 out of 5
    July 13, 2017

    I absolutely enjoyed the process of buying a car from this dealership in comparison to others. They honored the price which they mentioned on their website... when I saw it for a cheaper deal.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sanjay, Thank you so much for kind words! We're glad to hear that your buying experience was a success! Thanks again for your business!

  • 1.0 out of 5
    March 2, 2017

    Make sure you ask for a detailed list of your costs. They will add in $1000 for Zeibart and not bother to tell you before . We only found out because we... pressured them for an interest rate, which they didn't want to give us either. Out sales person got annoyed with us when we could come to an agreement on the price, and let us walk out without any negotiation. It was the worst experience at a dealership I've had.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Katie, Thank you for your feedback. We are sorry that your visit did not live up to both yours or our expectations. Could you please contact our Ge...neral Manager, Tom Foster, at 585-394-3800 to be able to go over everything with you. Thank you.

  • 5.0 out of 5
    January 20, 2017

    THIS BEAUTIFUL FACILITY SERVES TO SHOWCASE THE GREAT SERVICE YOU'LL RECEIVE FROM EVERY DEPARTMENT. I HAVE BEEN PROUD TO HAVE PURCHASED 4-BEAUTIFUL HYUNDAI'S... FROM ED STEBBINS A GREAT AND HARD WORKING SALESMAN WHOM I'M GRATEFUL TO BE ABLE TO WORK WITH.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Paul H. Donovan, Thank You so much for the kind words! Ed Stebbins is one of our finest and really makes sure that each and every one of his customers... receives a Truly Exceptional Experience. Thank you so much again for choosing Vision Hyundai Canandaigua. If you ever need anything in the future, please feel free to contact me at the store direct. Tom Foster, Partner/General Manager, Vision Hyundai Canandaigua. 888-389-6627.

  • 1.0 out of 5
    November 4, 2015

    Went to the dealership thinking that I could speak with someone about a vehicle and was greeted rudely by a kid I went to school with Andy Eagley. The... salesman also had no sensor to the things coming out of his mouth.I also put money down on a car and then decided to go another direction and was told that the money was for a processing fee which i did not received back. So now I'm out the money that was never authorized by me as a prior fee. Would never shop at this dealership or recommend it !!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    As a dealership, our #1 priority is always customer service and we hope to have everyone leave feeling 100% satisfied. We sincerely apologize for the ...bad experience you had with our dealership. We would like to clear up any concerns you still have if you would please contact us to address these issues. Thank you

  • 5.0 out of 5
    September 3, 2014

    Hyundai is a great brand. This is my 3rd vehicle. Sometimes the service lacks as far as time spent talking to customer. Last time was the first time it... took 3 calls to get an appt. First 2 messages were never replied to. Overall I totally recommend the brand and the dealer....vision Hyundai Canandaigua.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words. Thanks again for your business!

  • 5.0 out of 5
    August 8, 2014

    I want to thank Justin for helping through this buying experience. I have been shopping around looking for an Elantra at all the local dealers. He was... patient with me and very helpful...even though I had to wait to get what I wanted. It was worth the wait and thank you again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Michellee, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Vision Hyu...ndai Canandaigua

  • 5.0 out of 5
    July 28, 2014

    Vision Hyundai made car buying a pleasant experience. Thank you so much for everything!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Andree, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Vision Hyunda...i Canandaigua.

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