Pocatello Nissan Kia

Reviews

3.5 out of 5 3.5
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 25, 2018

    I got from this dealership showing me one price ($17500)for a van. I went in, and expressed interest in trading in a car towards said van at the price... they quoted me. They offered me something very low for my trade in, and I said I'd sell it private party. We then agreed on meeting the following day so my wife and kid could take a look at it just to make sure they liked it, then we would talk numbers without the trade in. On the second day, I explain that I had a buyer for my purposed trade in that would give me double what they offered, and that I would like to move forward with the purchase of said van outside of that trade in. Then , all the sudden when the trade in was off the table, the price magically jumped by 2 grand ($19500) above what they quoted me in an email tow days prior before a trade in was even on the table. Their excuse was that their general manager didn't approve of the deal, or that someone had misprinted the price on the three or four websites they posted it to (never really got a clear answer as to if the price was actually misprinted or if the manager just didn't like the deal, but a 7 is some distance from a 9 on any keyboard, just saying), and the general manager happened to be out of town so we couldn't question him about it. Obviously I walked out the door. First, they quoted me a price online ($17500), no trade in talk, then all the sudden they want to bump it up by 2K once I'm ready to buy the thing ($19500). I'm really not that upset overall. I don't really want to work with a company that "fat fingers" a price and only realizes the issue after wasting two days of my time. Who knows what else they might "fat finger". At the original price they offered, their van made sense. However, add two- three grand and it just doesn't add up. I could drive an hour and a half hours down the road and get the same van, a few years older, with less miles for 3-4 grand less ($16234, 42,949 miles, 2015 Nissan Quest SV). It doesn't matter a ton to me since I'm not desperate, and I can wait for a right deal at the right time. I expressed that though to them by walking out once they tried to up the price by 2 grand. Could I afford it? Sure. I just don't think I'd want to do business with a company who don't honor the prices they advertise, and others should be aware.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2018

    I love my new Kia Niro. I knew exactly what I wanted when I went in, and they didn't waste my time showing me what I didn't want. I even walked... away with a better price than I thought I would pay going in. Returned for my first service at 7,500 miles and was pleased to find that "tires and oil for life" is truly a great deal. I can't imagine buying my next car anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 10, 2018

    Worked with Garth Hall and Craig Hall. They got me into nissan rogue for far less than I was expecting. Gave me more money for trade in than others were... offering.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 14, 2018

    I rarely write reviews; but my experience was so bad, I felt compelled to write one. The salesman was nice enough, but couldn't really answer my... questions. Found a vehicle I liked, but the price was higher than I had found the same vehicle for on-line at another dealership further away. At first they agreed to essentially match the price, but the deal was contingent upon financing through them (which I thought was fair, given the price they came dow to). But then they couldn't or wouldn't tell me what the interest rate was going to be so I could make an informed decision about the deal. Finally they gave me a ballpark interest rate, but then the finance manager came and said there had been a mistake and he couldn't honor the price I had been given. Everyone makes mistakes, but this felt more like a shell game. Not wanting to waste the day, and really wanting to buy a new car, I decided to stick it out a little longer and see if I could make something of it. But then I caught them padding the numbers. At one point, one of them admitted to a BS charge. By this time there had been so many numbers and figures thrown around I could barely make sense of it all. I felt like I had been misled and lied to, pressured, manipulated, and taken advantage of. In the end, I just walked away. Half a day wasted. This kind of garbage is what gives car salesmen a bad reputation. And makes customers feel like they need to shower afterwards to get the ick off. The next day, I drove to the other dealership: I had to drive a little further, but what a difference. They answered all of my questions, didn't jerk me around, and gave me honest numbers. I got the car I wanted at a slightly lower price than they quoted online, with great customer service, and no headaches.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 13, 2018

    Recently, I took my 2002 Mercedes Benz in. It had a chirping sound. They said it could be as simple as a belt or it could be a more costly CV joint issue.... Of course, it was the CV joint and I asked how much I was looking at. $1,300. I gave them the go ahead to fix the CV joint. I consulted another mechanic about my bill. Bottom line is they bought the highest price CV joint, PLUS charged me $169.95 for a wheel alignment that I DID NOT AUTHORIZE! I could have saved AT LEAST $500, when all is said and done. I am appalled that they took advantage of me and I will be telling EVERYONE about my experience at POCATELLO NISSAN KIA! I'm a single mother and money is tight. I stupidly shared this with them. They said they'd take care of me. (Insert huge eye roll here!) They did a good job on the repair but good grief!

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 26, 2017

    Bought a new Kia. Great experience!!! The people at the dealership were great to work with. I was very happy with the deal I got.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 26, 2016

    The sale staff at Pocatello kia was excellent. Want to thank Justin Romrell for being are salesman. Very professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 1, 2016

    100 percent satisfied with their service. Paul Hill was great to work with. I recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 20, 2016

    Nissan Kia was excellent to deal with. I've never seen any other car dealer be as wonderful as these guys. Kevin was really awesome and and I would definately... recommend this wonderful place to anyone!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?