Shepard Ford

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
66 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 7, 2019

    Inspection, winter tires onto new wheels/rims and mounted replacing current non-snow weather tires. Quick, thorough and pleasant. Comparable costs actually.... Since I didn't put TPMs on wheels/rims, light showed up. Didn't know what it was. Called, they got me in as soon as I got there and figured out what the issue was within minutes (new type of 'idiot' light--person on phone didn't know what it meant) and explained issue. Thank you service dept.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are delighted to hear that our team gave you such a great experience, Patricia! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 23, 2019

    I happened to see a truck that i liked the color of so I stopped in there to just look knowing that I still had a loan on my previous vehicle and that... I would not be buying anything any time soon. Michael McConnon was the sales rep at Shepard Ford that I dealt with. He answered all the questions that I was asking straight forward. If it was not for him I would have not been back sitting in front of his desk signing papers to buy my 2016 F150. Michael was not pushy, he listened to me about previous experiences and if anything went wrong, Michael made sure to make it right for me. I will always do business with Michael and Shepard Ford if he stays there. Bill that is the financing person was amazing also. He listened to my concerns and had no doubt in his mind that I would not get approved. My experience was great and the best truck shopping experience I would ask for.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Shepard Brothers for all of your automotive needs. Please don't hesitate to ...call if you'd like further assistance. It is great to hear that we were able to go above and beyond your expectations and really help you out! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! We look forward to seeing you again!

  • 1.0 out of 5
    May 25, 2019

    After duscussing my needs for my repair and talking to service rep about the size of my family and my needs for a loaner vehicle due to repairs they adsured... me they had a vehicle and when I arrived to drop off my vehicle (ford expedition) they took it upon themselves to give me a ford focus. When i called to ask why. They called me a liar (TAYLOR AND MARK) I said that they record there conversations i did tell them my needs and that my warranty covers the cost of the loaner so why would they take it upon themselves to give me a vehicle that I can't fity family in on a holiday weekend. Then the owner Tom got involved anf i quickly understood that the apples don't fall far from the tree

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Tim, it is discouraging to hear of your experience at our dealership. We would appreciate the opportunity to address the concerns you brought up... and work with you to resolve this situation. Please reach out to us at (585) 394-1000 and we will do our best to turn your experience around. We hope to hear from you soon.

  • 5.0 out of 5
    May 15, 2018

    Only concern I had was that it took several visits to address the issue with my truck. Otherwise, I have been thoroughly satisfied with all work preformed... in the past.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    April 9, 2018

    Good, they changed the oil and performed a NY state inspection.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 5, 2017

    very thorough job finding all problems and repairing them

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 25, 2017

    The service department is fantastic! Always helpful and courteous

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review about our service department, Michelle! At Shepard Bros., Inc., we value our customers and we look forward to seeing yo...u on your next visit. Take care!

  • 5.0 out of 5
    November 11, 2017

    Everything went well. Had a loaner car which was deluxe service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your positive feedback! We hope you continue to choose Shepard Bros., Inc. for all your vehicle needs! Take care!

  • 1.0 out of 5
    May 31, 2017

    Bought cars here for 30 years .was looking at new truck. Saw internet price so I stopped in with trade. After everything the price came back over 2k higher... than Internet and that was with trade in. Service in past was poor on my other truck which they put in 7 alternators within 18 months. Took truck to local guy and fixed it with a new pcm. No problems now with blown alternators. Poor customer loyalty. Done with them.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. Please give us a call at (585) 394-1000 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    March 25, 2017

    In for an oil change and out in less than 30 minutes - best time ever!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Sandra, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Shepard Bros., Inc. as your first cho...ice for service!

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