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My wife and I got a lot of information from the workers at Sheppard that enabled us to make an informed (hopefully) decision about our purchase.
Ihave always had high quality, professional service from Shepard Bros Ford.
Terrence, your comments keep us motivated and working hard for all our guests! Please do come back and see us.
I absolutely love my new truck! Would definitely buy from Shepard Ford again.
Lawrence, thank you for your kind words and congratulations on your new F-150! We understand it is a big decision where you purchase your car from and... we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
My truck was called for a recall. easy scheduling, friendly, timely mannerof which it was fixed. very happy with shepard Ford. I have purchased vehicles... from Shepard in the past.
Patricia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again!... Take care!
I acquired a used vehicle from a family member and needed to have an inspection done. I dropped my truck off the day before my appointment, and the next... morning 15 minutes after my scheduled appointment I got a call saying it was all set and ready to be picked up. I will definitely be using Shepherd Ford for all my future truck repairs. The facility is clean, convenient, and the service staff was professional.
Overall, could have been better. An hour and a half for oil change. Why do the techs need to change radio station and my settings on dash! At least put... them back to where I had them.
Excellent staff. Work done on a timely basis and corrected problem completely.
My daughter took her Escape in for repairs and found out through her phone App the the mechanic took her car home to Naples overnight. Theirs no reason... on the planet for that to happen. No permission was asked and she never would have known if it wasn't for her phone. I asked what would happen if there had been an accident and was told her insurance would cover it. REALLY! Totally unprofessional. I was told they do it all the time. If you leave your vehicle overnight for repair ,BEWARE!
Hello, we are so disappointed to learn of this situation you have described. Please give us a call at (585) 394-1000 if you?d like to discuss this mat...ter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
Easy, helpful, quick. I knew what truck I wanted to buy before I got there, went for a test drive and boom, it was all done. Was seamless.
Brought car in for ticking noise that changed frequency with speed and went away when brakes applied. Replaced front rotors and pads, charged me $388.... Now have pulsating break pedal and still have ticking sound and it is getting louder!!!! Left on two week road trip day of service, couldn?t take it back. Did call service rep to complain about pulsating pedal. Very unhappy!!!
David, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (...585) 394-1000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.