Shepard Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
87 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 29, 2020

    My wife and I got a lot of information from the workers at Sheppard that enabled us to make an informed (hopefully) decision about our purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 17, 2020

    Ihave always had high quality, professional service from Shepard Bros Ford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Terrence, your comments keep us motivated and working hard for all our guests! Please do come back and see us.

  • 5.0 out of 5
    August 21, 2020

    I absolutely love my new truck! Would definitely buy from Shepard Ford again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Lawrence, thank you for your kind words and congratulations on your new F-150! We understand it is a big decision where you purchase your car from and... we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

  • 5.0 out of 5
    July 16, 2020

    My truck was called for a recall. easy scheduling, friendly, timely mannerof which it was fixed. very happy with shepard Ford. I have purchased vehicles... from Shepard in the past.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Patricia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again!... Take care!

  • 5.0 out of 5
    July 16, 2020

    I acquired a used vehicle from a family member and needed to have an inspection done. I dropped my truck off the day before my appointment, and the next... morning 15 minutes after my scheduled appointment I got a call saying it was all set and ready to be picked up. I will definitely be using Shepherd Ford for all my future truck repairs. The facility is clean, convenient, and the service staff was professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    July 3, 2020

    Overall, could have been better. An hour and a half for oil change. Why do the techs need to change radio station and my settings on dash! At least put... them back to where I had them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 2, 2020

    Excellent staff. Work done on a timely basis and corrected problem completely.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    June 27, 2020

    My daughter took her Escape in for repairs and found out through her phone App the the mechanic took her car home to Naples overnight. Theirs no reason... on the planet for that to happen. No permission was asked and she never would have known if it wasn't for her phone. I asked what would happen if there had been an accident and was told her insurance would cover it. REALLY! Totally unprofessional. I was told they do it all the time. If you leave your vehicle overnight for repair ,BEWARE!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we are so disappointed to learn of this situation you have described. Please give us a call at (585) 394-1000 if you?d like to discuss this mat...ter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 5.0 out of 5
    June 18, 2020

    Easy, helpful, quick. I knew what truck I wanted to buy before I got there, went for a test drive and boom, it was all done. Was seamless.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 16, 2020

    Brought car in for ticking noise that changed frequency with speed and went away when brakes applied. Replaced front rotors and pads, charged me $388.... Now have pulsating break pedal and still have ticking sound and it is getting louder!!!! Left on two week road trip day of service, couldn?t take it back. Did call service rep to complain about pulsating pedal. Very unhappy!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    David, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (...585) 394-1000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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