Canandaigua Chrysler Dodge Jeep RAM

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Reviews

Average Ratings

2.7
8 lifetime reviews.
  • ANew Jeep

    I purchased a Jeep Cherokee Sport recently. Our salesperson Jed Roberts was fairly new but he did a great job and I love my new vehicle. I asked J...


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    I purchased a Jeep Cherokee Sport recently. Our salesperson Jed Roberts was fairly new but he did a great job and I love my new vehicle. I asked Jed how many cars he had sold since he started working there. He was so cute! He said "you're number eleven!" We did a high five for number eleven ha ha! My husband bought a Jeep a couple of years ago there and he was very happy with the way he was treated by Harry Kesel and we did not hesitate one bit in our decision to shop there again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • not a good first impression

    Absolutely worst first experience with the dealer. Send in an e-price request thinking that they are pretty responsive to online and long distance...


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    Absolutely worst first experience with the dealer. Send in an e-price request thinking that they are pretty responsive to online and long distance purchasers. Yeah....not so much. While waiting for them to respond I started getting financing in order for pre-approval and finally today after a few days of no response I emailed again and now I'm told the car is most likely going to be sold. Well thanks for not letting me know this sooner and possibly preventing hard inquiries on my credit for financing that I now won't need. Maybe you need to revamp your online sales department a bit.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Previous Customer

    Absolutely ridiculous experience, the sales manager Matt couldn’t have been more condescending if he had tried. Matt in the future don’t treat peo...

    Dealer Response

    Sorry about that experience. Hope you give us another chance.


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    Absolutely ridiculous experience, the sales manager Matt couldn’t have been more condescending if he had tried. Matt in the future don’t treat people like they are complete idiots and say “run, run”

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Sorry about that experience. Hope you give us another chance.


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  • Great Long Distance Purchase

    After looking at lots of used Jeeps I knew exactly what I wanted and I finally found it at Cars.com at Canandaigue Chrysler Dodge Jeep. The mileag...

    Dealer Response

    Thanks Jerri, Zak does a terrific job for us.


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    After looking at lots of used Jeeps I knew exactly what I wanted and I finally found it at Cars.com at Canandaigue Chrysler Dodge Jeep. The mileage was low and the price was great. I contacted the dealership via emai asking not to be called - I communicated with Zac Hand for a few days asking questions then made the call to tell him I would purchase. Even via email I was not hasselled as I have been by other dealership inquiries and Zac has always been quick to return calls if I don't immediately get him. I would highly recommend purchasing from this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Jerri, Zak does a terrific job for us.


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  • Pleasant Experience

    Bought a Dodge ram 1500 and came in for our first oil change. The entire process was awesome and for the first time, I didn't have to raise my voi...


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    Bought a Dodge ram 1500 and came in for our first oil change. The entire process was awesome and for the first time, I didn't have to raise my voice or call the salesman a liar!! Very personable staff and I WILL purchase my next vehicle from them. On a scale of 1 to 10, I give this dealership a 10-plus. Also, while waiting for the oil change, They let my wife and I take a 2014 Jeep Grand Cherokee and get some breakfast! Matt and Bob, your the best!! Keep up the GREAT work!!!

    Does recommend this dealer
    Did make a purchase
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  • Great Salesmen, poor policies and Managment

    Overall I had a great purchasing experience because Dave Race is really super at what he does!! My main negative issue though was that they sold m...


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    Overall I had a great purchasing experience because Dave Race is really super at what he does!! My main negative issue though was that they sold me a vehicle that they themselves did not have all the paperwork in-hand (i.e. title) from the previous owner trading it to them. I don't think this should reflect on Mr. Race at all but rather poor Management and/or polices above. Since the previous owner never gave them the title and they sold me the vehicle anyways, I had to wait just under six weeks for them to complete the sale and to be able to register/title the vehicle to my name (all this while driving on a dealer plate.) I have to thank Scott Kesel for ultimately 'obtaining' the previous owners title from her so they could finally complete the sales transaction (to me) and put the vehicle in my name. Great vehicle!! Great sales experience!!!...but some poor practices.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • canandaigua chrysler

    Went there after a car accident and scot kessel was there on the spot and had my car set-up to get fixed in a timely matter,gave me a doge caravan...


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    Went there after a car accident and scot kessel was there on the spot and had my car set-up to get fixed in a timely matter,gave me a doge caravan as a replacement car until my car got fixed.I admit he tried to steer me towards buying that caravan,(it was a dream), his price for repair was better than fair and to this day he has remained a friendly person who cares even thought I didn't buy that car.He was and is a person I would trust to buy a car from. sherman

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • This Dealership is Awesome!

    I emailed the dealership about a Jeep I was interested in. Laura Roberts called me and answered all my questions. She set up a time for me to see ...


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    I emailed the dealership about a Jeep I was interested in. Laura Roberts called me and answered all my questions. She set up a time for me to see the vehicle. It was the best car buying experience I've ever had.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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