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Reviews

Average Ratings

4.8
577 lifetime reviews.
  • Fox Ford Grand Rapids

    I spent several months searching for my new investment, at Fox Ford I finally found the right amount of professionalism and friendlness that won m...


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    I spent several months searching for my new investment, at Fox Ford I finally found the right amount of professionalism and friendlness that won me over. They can look forward to my repeat business every few years.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • great service, clean facilities

    They were very friendly. Clean facilities, just had the works done. They were very fast. Nice waiting room, enjoyed the popcorn.


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    They were very friendly. Clean facilities, just had the works done. They were very fast. Nice waiting room, enjoyed the popcorn.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Check up on 30,000 miles

    I am treated like a valuable customer and service is always performed in a timely manner. I also appreciate being informed on the progress of the ...


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    I am treated like a valuable customer and service is always performed in a timely manner. I also appreciate being informed on the progress of the service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Oil change

    I'm told the truth about how long the oil changes are expected to take. I also like the fact that you provide coffee and water


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    I'm told the truth about how long the oil changes are expected to take. I also like the fact that you provide coffee and water

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    Easy and quickly taken care of. Show room is clean;all staff are friendly and helpful; love the popcorn. Should wash car when finished.


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    Easy and quickly taken care of. Show room is clean;all staff are friendly and helpful; love the popcorn. Should wash car when finished.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • John Wheeler Rocks

    John Wheeler is awesome! Service was fast and thorough. Surveys that require a certain amount of words, however, are tedious and off-putting and I...


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    John Wheeler is awesome! Service was fast and thorough. Surveys that require a certain amount of words, however, are tedious and off-putting and I will never do another one!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service/Clean facility

    I like how the service personal treat me dignity and respect. They let me know approximately how long it will take for my car services. They let m...


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    I like how the service personal treat me dignity and respect. They let me know approximately how long it will take for my car services. They let me know what I need and do not over charge. The waiting room is nice. They have popcorn, coffee, etc,.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great services

    Maggie was great in helping me get my tail light fixed quickly. I would recommend fox Ford for my friends


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    Maggie was great in helping me get my tail light fixed quickly. I would recommend fox Ford for my friends

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Quick lane oil change

    Waiting area was clean and comfortable. Online there was a $10 rebate but it wasn't explained to me very well where to find it or fill it out. The...

    Dealer Response

    Jolena, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your co...


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    Waiting area was clean and comfortable. Online there was a $10 rebate but it wasn't explained to me very well where to find it or fill it out. The works includes a fluid top off but in my report they noted low washer fluid and did not appear to fill it

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jolena, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Steve Winters, GM, swinters@foxmotors.com


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  • great customer service

    Sid was very helpful and offered great customer service! He took such good care of me I will bring all my cars to him!!


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    Sid was very helpful and offered great customer service! He took such good care of me I will bring all my cars to him!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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