Reviews
Amazing Customer
Will and Rachel were outstanding. Will is the main reason I continue to us you as a repair shop. I live In Wayland and pass a shop to drive 30 minutes just because I know I can trust Will. Rachel help me by staying open a few minutes late so I can get my vehicle back that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review and shout-outs for both Will and Rachel! We really appreciate your business, Nate. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Good service.
Mitch was very pleasant to work with. I found it quite questionable that an oil change and tire rotation could all be done in less than 15 minutes .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Harold. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great service, good coffee
John Wheeler always takes such good care of me. He's ready for my appointment and gets my service done well and promptly. And the coffee was good, too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review and shoutout for John! We really appreciate your business, James. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Service
Since working with Fox Ford we have always experienced excellent service and attention to detail from all the Service people on all our vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Craig. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great service
My service was done pretty quickly while I waited. I appreciated the Ford Rewards were applied to the service. It didn't me anything money wise.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marilyn, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great service, clean facilities
The person I dealt with was friendly and seemed competent. The communication was great. The service seemed to be good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sara, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Mazda. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Efficient and professional service from start to finish
Sopha is always pleasant and professional. Very knowledgeable about my vehicle issue. Technician was thorough inspection and gave reasonable instructions to fix now or wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Douglas, it’s great to know that Sopha provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Oil change and tire rotation
Great customer service. Great waiting area, and the turn around time was very quick. This is the only place I would take my car for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Jon! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Amazing Service
Excellent experience, efficient and friendly. The wait was no more than 20 minutes in which time I sat in a very nice lounge while I waited for my car and then was ready to leave.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Florencia, we are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you on your next visit. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Professional
Professional and courteous. Very thorough in explaining the operation of the controls on the new car ensuring proper use of the equipment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Steve Winters, GM, swinters@foxmotors.com