Reviews
My car was in storage and the battery had died.
My car was in storage and the battery had died. Managed to get it to the dealership while it was closed and dropped off my car and key. They were able to get to my car and diagnosed it that day and we were able to pick it up the next day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Fox Ford Mazda, Marilyn! We appreciate your 5-star review and are delighted to hear about your positive experience with our service team. We're thrilled we could quickly diagnose and resolve the issue with your car's battery. Looking forward to assisting you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Once it was determined I was eligible for the recall
Once it was determined I was eligible for the recall repair, a part was ordered and the repair when quickly. I love the staff in the service department.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Cheri. We're glad to hear that you had a positive interaction with our service department and that your recall repair was completed quickly. If you have any more feedback or need assistance in the future, feel free to reach out to us at Fox Ford Mazda. We appreciate your business! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Customer service was wonderful.
Customer service was wonderful. When I get great service I aways do a survey to let the company know what a great experience I had. Keep up the great job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Rosalind, for your 5-star review! We are thrilled to hear that you had a wonderful experience with our customer service at Fox Ford Mazda. We appreciate you taking the time to share your feedback and for recognizing our team's efforts. We look forward to serving you again in the future and continuing to provide exceptional service. Thank you for choosing Fox Ford Mazda! Sincerely, Steve Winters, GM, swinters@foxmotors.com
The service department is first class.
The service department is first class. They always go out of their way to help me and make the process easy for me and my family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Scott, for your kind words about our service department at Fox Ford Mazda. We're thrilled to hear that we made your experience easy and enjoyable for you and your family. We look forward to assisting you again in the future and thank you for choosing Fox Ford Mazda! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Communication was superb, I was well informed throughout
Communication was superb, I was well informed throughout the service appointment. Craig was easy to work with and very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Austin, for your 5-star review! We're thrilled to hear that you found our communication superb and that Craig was easy to work with during your service appointment at Fox Ford Mazda. We look forward to seeing you again for your future automotive needs. Sincerely, Steve Winters, GM, swinters@foxmotors.com
I had an issue with my vehicle and was able to get it
I had an issue with my vehicle and was able to get it right in! WOW! Also my service tech and cashier were lovely!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Fox Ford Mazda, Julie! We are delighted to hear that we could assist you promptly with your vehicle. Our team takes pride in providing top-notch service, and we are thrilled to hear that your service tech and cashier were both lovely. We appreciate your kind words and look forward to seeing you again for your future automotive needs! Sincerely, Steve Winters, GM, swinters@foxmotors.com
I didn't have an appt yet was quickly attended to and my
I didn't have an appt yet was quickly attended to and my issues were swiftly resolved
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Fox Ford Mazda and for the 5-star review, Ann! We are thrilled to hear that you had a positive experience with us, even without an appointment. We aim to provide efficient service to all our customers, and we look forward to assisting you again in the future. Feel free to share your experience with others! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Jerry Mitchell was excellent!
Jerry Mitchell was excellent!! He greeted me promptly, opened the door to waiting room for me, explained what he was planning to do for my repairs. He diagnosed the problem and checked over any other possible problems. Service was finished in good time and repairs and other additions to my needs are exactly what I had hoped for. He and Fox Mazda deserve 5+ stars!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Cynthia, for your fantastic review and for recognizing our team member, Jerry, for his exceptional service at Fox Mazda. We are thrilled to hear that your experience was excellent, and we truly appreciate your kind words and 5-star rating. We are delighted that our repairs and service met your expectations. We look forward to welcoming you back in the future for all your automotive needs. Drive safely! Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com
Both Craig, who arranged the mobile service, and James,
Both Craig, who arranged the mobile service, and James, who performed the service, did an outstanding job. I would recommend Craig to anyone going to Fox Ford. He is friendly and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Fox Ford Mazda and taking the time to leave such a positive review, David! We are thrilled to hear that Craig and James provided outstanding service. We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Steve Winters, GM, swinters@foxmotors.com
The service manager (Erin?
The service manager (Erin?) came to me and advised that I could go another 1,000 miles before a service appt was actually needed. How refreshing. I told her that with my schedule I needed to fit it in when I could.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Susan, for taking the time to leave such a positive review about your experience with Fox Ford Mazda. We are thrilled to hear that our service manager provided you with helpful and accommodating service by allowing you that extra time before your next service appointment. We truly appreciate your business and look forward to assisting you with your vehicle needs in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com