Reviews
Fast service ,kept informed .
Fast service ,kept informed . Mitch is very helpful and polite , pleasure to do business with him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Ronald! We appreciate your kind words about Mitch and the service you received at Fox Ford Mazda. We are thrilled to hear that you found him helpful and polite. We look forward to serving you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
The service experience was simple and the problem with
The service experience was simple and the problem with the vehicle was resolved the first time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Steven, for sharing your positive experience with Fox Ford Mazda. We are glad to hear that we were able to resolve the issue with your vehicle efficiently. We are always here to provide top-notch service for all our customers. Thank you for choosing Fox Ford Mazda! Sincerely, Steve Winters, GM, swinters@foxmotors.com
The Service Rep was ready for me at my appointment time.
The Service Rep was ready for me at my appointment time. He was very friendly and explained the process. He showed me to the Showroom for coffee and a place to wait. I was kept informed of the process via text message. Very well organized and quick service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Tae, for sharing your positive experience at Fox Ford Mazda! We are delighted to hear that our service rep provided friendly and efficient assistance during your visit. We strive to keep our customers informed and comfortable, and we are pleased that you found our process organized and quick. Your satisfaction is our priority, and we look forward to serving you again in the future. Drive safely! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Dent Mender was great in fixing my car.
Dent Mender was great in fixing my car. I was very happy with what he accomplished. I would recommend to anyone who wants to get dents in their car repaired like it never was there at all, to come make an appointment on Wednesday mornings, to come see him.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patrick, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Steve Winters, GM, swinters@foxmotors.com
I was looking at a used car here.
I was looking at a used car here. They said it passed all of their inspections and was good to go. Took it to my mechanic and found a strut was covered in grime and it was overdue for a water pump and timing belt. Told that to the reps, and their best offer was to charge me $1,500 more for the car for them to fix what was wrong with it and said that the belt showed no cracking even though it was 3k overdue, but didn't mention the bad strut or how that passed. I declined the offer and thanked them over text for their time anyway, and never got a polite response in closing.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, Richard. Here at Fox Ford Mazda, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Wonderful communication, Will explained all of my options
Wonderful communication, Will explained all of my options very clearly and kept me up to date on the status of my vehicle. He was great to work with.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jill, it’s great to know that Will provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Loved the appt was accurate, and the service advisor was
Loved the appt was accurate, and the service advisor was very helpful and gave me some good insight on my truck.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randy, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Apaya, Neco, and Matt were EXCELLENT.
Apaya, Neco, and Matt were EXCELLENT. I had been suffering through a bad customer service rep at a different Mazda for months until I called the Fox dealership on a whim. From the moment my husband made that first phone call until I had the keys in my hand -- the experience was perfection. Mazdas have been excellent cars - but I know I can go anywhere to get a nice car. Service is what matters to me and Fox Mazda provides professional, luxury service -- while making me feel like I'm "a part of the family." Top notch all around. I will be recommending Fox Mazda to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Rebecca. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com
Good Scheduling
The staff was helpful and friendly. The facility is lovely. The scheduling was great (they got me in same day).
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Robert. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great service.
Everything. Great service made an appointment for an open recall. Craig reached out and told me they can send out the mobile service to perform the recall. Scheduled a mobile service and they came and in less the 15 minutes it was done. Awesome service
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Josue. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com