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Reviews

Average Ratings

5.0
28 lifetime reviews.
  • Great Experience

    My wife and I recently bought 2 used cars here from Ray Neill. We worked with Ray on the models, colors, mileage and price range we wanted and Ray...

    Dealer Response

    Thanks Ron! We appreciate your business and loyalty for over 20 years now! It has always been a pleasure working with you and Margaret. Jim V.


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    My wife and I recently bought 2 used cars here from Ray Neill. We worked with Ray on the models, colors, mileage and price range we wanted and Ray went to work to find them. He was persistent in his national search and found exactly what we were looking for. We have been dealing with Pfeiffer for probably 20+ years now because they make the car shopping experience easy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Ron! We appreciate your business and loyalty for over 20 years now! It has always been a pleasure working with you and Margaret. Jim V.


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  • EXCEPTIONAL

    Kim Winkler, James Balder, and Craig McCarthy make every encounter EXCEPTIONAL.. Couldn't ask for better service.

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, John! Please let us know if you have any additional questions about services you ...


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    Kim Winkler, James Balder, and Craig McCarthy make every encounter EXCEPTIONAL.. Couldn't ask for better service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, John! Please let us know if you have any additional questions about services you received and thank you again for choosing Pfeiffer Lincoln!


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  • Satisfied customer!

    Hi. My name is John. I recently purchased a pre owned vehicle. My sales agent was Ricardo Ayala. He was a professional in all phases of the buyi...


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    Hi. My name is John. I recently purchased a pre owned vehicle. My sales agent was Ricardo Ayala. He was a professional in all phases of the buying process. He was truthful and very understanding that I was traveling 60 miles one way to make the purchase. My experience was anxiety free. Absolutely no surprises.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Quick Response to Inquiry

    The sales team were quick to respond to my questions about a vehicle found online. Very helpful.

    Dealer Response

    It was our pleasure working with you and making sure you got the answers you needed! Don't hesitate to reach out to us if we can do anything else....


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    The sales team were quick to respond to my questions about a vehicle found online. Very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    It was our pleasure working with you and making sure you got the answers you needed! Don't hesitate to reach out to us if we can do anything else. Thank you!


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  • Great dealership and service department

    Purchased a 2011 Mks from Pfieffer Lincoln. Tom was great to work with. The dealership gave a 1 month, 1000 mile warranty. The car had a minor pro...

    Dealer Response

    Thank you so much for driving those extra miles to do business with us and for taking the time to share this wonderful feedback, Dan! We hope you'...


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    Purchased a 2011 Mks from Pfieffer Lincoln. Tom was great to work with. The dealership gave a 1 month, 1000 mile warranty. The car had a minor problem and Tom got the service department to work with my schedule and gave me a loaner car since I live an hour and half away. The service was great, my car was done the next day. At no charge to me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for driving those extra miles to do business with us and for taking the time to share this wonderful feedback, Dan! We hope you're loving your MKS and will let us know if we can do anything else to help you!


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  • Best salesman by far

    I was shopping for a used car and visited over 30 dealerships. By far the best salesman. Although I did not purchase my vehicle through them. I wo...

    Dealer Response

    Thank you for sharing this with us, Daniel! We appreciate you visiting us here at Pfeiffer Lincoln and providing this great feedback about our tea...


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    I was shopping for a used car and visited over 30 dealerships. By far the best salesman. Although I did not purchase my vehicle through them. I would definitely consider it on the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing this with us, Daniel! We appreciate you visiting us here at Pfeiffer Lincoln and providing this great feedback about our team! We hope to work with you in the future!


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  • Another satisfied Pfeiffer Lincoln customer!

    I recently purchased my second Lincoln through the Pfeiffer dealership and couldn't be happier. Before going to the dealership or even talking wit...

    Dealer Response

    Thank you so much for sharing this wonderful feedback with our team, David! We are so pleased we could help you through this process and make it e...


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    I recently purchased my second Lincoln through the Pfeiffer dealership and couldn't be happier. Before going to the dealership or even talking with a sales associate, I did some research online first and must say that the Pfeiffer Lincoln website was very accessible and easy to navigate through. When calling the dealership, a polite receptionist put me in touch with Ray Neill. Ray helped to answer a few questions I had about the car and financing. After Ray had helped me to get financed, I knew I had to have the MKZ! The only problem was, I wouldn't have a ride to the dealership for at least two days. Ray Neill offered to drive to my house with the 'Z' so that I could test drive the car back. SOLD! I bought the car that day! Since i was pressed for time, Ray was abe to help me through the paperwork and overall car buying process in a timely fashion. I was in and out within a couple of hours and never once felt pressured. To Ray and everybody else at Pfeiffer Lincoln - keep up the great work!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing this wonderful feedback with our team, David! We are so pleased we could help you through this process and make it enjoyable from start to finish. We hope you love your MKZ for years to come and that you'll be back to visit us again in the future!


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  • Dealership and salesperson that is top of them all

    I would like to take a minute to express how Pleased I have been in searching and BUYING a new used car>> first of all I searched on my own and wa...

    Dealer Response

    Reading this puts a smile on our face, David! Thank you so much for taking the time to share your thoughts about your recent purchase with Raymond...


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    I would like to take a minute to express how Pleased I have been in searching and BUYING a new used car>> first of all I searched on my own and was not referred by anyone to ask for a particular agent> I searched out a car that I really wanted and found the list of those available and drove out to each location to test drive>> out of seven dealers and car lots I ended up at Pfeiffer Lincoln on 2424 28th st Grand Rapids Michigan. MY first visit brought me to Raymond Neill and he showed me the Ford Edge and gave a really good overview of the car to me>> . I looked at it, started it, and then told him I would get back to him to test drive>> Raymond Neill called back the next day to just ask how my search was going( and was so VERY professional and no pressure) and see if he could do anything else to help the next day after I test drove the car I came back to see how we could do making this work out and how financing would be?? we worked out the offer and then I talked with the loan department with Richard that I couldn't be happier in the way this all worked out>> both of these men made this process so pleasant and fun that how could I be but only very happy with my new car>> if you want my overview, the way some dealerships and sales people are I am surprised people like to purchase a car at all, BUT if you want a Straight forward person to stop and see what can be done call Raymond Neill at Pfeiffer Lincoln>. if this is how Pfeiffer Lincoln total sale staff operates your car buying experience will truly put a smile on your face>> OH and I really LOVE my new FORD edge!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Reading this puts a smile on our face, David! Thank you so much for taking the time to share your thoughts about your recent purchase with Raymond and the team. We are so pleased you had an enjoyable experience and that you love your new Edge! We look forward to doing business with you again in the future!


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  • Another Great Experience

    We have bought many cars at Dan Pfieffer over the years. Jim V. has been a great, low pressure salesperson (and all around good guy). Now that he'...

    Dealer Response

    We are so glad to know you enjoyed your time with Jodie and the team, Jeff! Thank you for returning to Pfeiffer Lincoln and for leaving us these g...


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    We have bought many cars at Dan Pfieffer over the years. Jim V. has been a great, low pressure salesperson (and all around good guy). Now that he's sales manager, we worked with Jodie A. on our latest purchase. It was great getting to know her, and it appears she will continue the tradition of great service at D.P. In fact, we got the best of both worlds as Jim was right there throughout the buying process. We'll be back!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so glad to know you enjoyed your time with Jodie and the team, Jeff! Thank you for returning to Pfeiffer Lincoln and for leaving us these great ratings. See you next time!


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  • One of the best used car buying experiences ever!

    I previously bought a used VW Passat from Ray Neill about 16 months ago and really enjoyed working with Ray who is extremely knowledgeable about v...

    Dealer Response

    We are so pleased to know you are enjoying your vehicle, Bob! Thank you for coming back to Ray and the team and for leaving us these great ratings...


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    I previously bought a used VW Passat from Ray Neill about 16 months ago and really enjoyed working with Ray who is extremely knowledgeable about vehicles in general. So when it was time to look for another vehicle it was an easy choice to go back to Pfeiffer Lincoln to see what Ray could recommend. I test drove several vehicles and based on my needs, Ray recommended a 2013 Ford Escape SEL AWD so I bought it and I am really pleased with the car! Thanks again Ray, you are my go to guy for cars!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so pleased to know you are enjoying your vehicle, Bob! Thank you for coming back to Ray and the team and for leaving us these great ratings. See you next time!


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