Went for 1st inspection after buying the car. Mechanics refused to return the keys and basically took the car from us for 2 HOURS! My son went from asking for the car back to DEMANDING the car back and they STILL would not give it to him. He even spoke with the manager but the keys were not returned. He was told it would cost over $700 to get the car to pass inspection. How could a car purchased one year previously need that amount of work? My son was livid. He called me 3 times while waiting for the car. During that time I called my previous mechanic and scheduled to have the inspection done by him. Now the crazy part! I took the car to my previous mechanic and the inspection passed with flying colors! So where was that $700 in repairs really needed? Why did it take over 2 hours to inspect my car? What reason did the mechanics have for refusing to give the car back to my son? We were told when purchasing the car that it had been fully inspected and any problems had been addressed. We were basically buying a brand new car even though it was pre-owned. At least that's what the dealership told us. So what's up? All I can say is beware. Keep track of your vehicle and If you are adamant about buying your car from Fuccillo it's your own downfall. We learned the hard way.
We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. - Roger Tibbetts, Sales Manager, (315) 568-9881
I bought an Explorer from this dealership roughly 2 months ago. The buying process was easy but the car came with no mats. The finance manager promised he would drop the mats off to us the following Sunday. A few weeks later and we had to call for them. When we received the mats they were mixed matched. They did not belong to our Explorer. I also was promised a second key and 2 months later I still do not have it. After reaching out to the dealership twice about it. I have contacted Ford themselves to complain about this dealership. I was also never told about the ford pass app. I expect top notch service when buying a car this expensive. I will never ever do business with a Fuccillo dealership again because of this experience. Promises were made and not kept.
Kara, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Regards, John Torrese General Manager (315)568-9881
Very easy purchase
Very nice family atmosphere, will recommend to my friends and family, and always watching for the next good deal. Sales people are great to deal with, no pressure
Thank you for your review, Eric. It is great to hear everything went well for you. Sincerely, John Torrese, General Manager, (866) 205-8037
The entire staff in the Service Dept were genuinely nice, extremely efficient and accommodating. Thank you so much for getting my Edge in earlier then my scheduled appt before the storm hit! So much appreciated! Teri Eddington
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won't hesitate to reach out again in the future. Sincerely, John Torrese, General Manager, (866) 205-8037
The salesman was awesome he found the car I wanted and stayed close to my payments. I was very satisfied with company
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Torrese, General Manager, (866) 205-8037
Excellence all around
They met my need for a last minute, late afternoon oil change with smiles, friendly, personal recognition, and popcorn and peppermint tea.
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, John Torrese, General Manager, (866) 205-8037
Will be returning
I liked how well Scott , my salesman , actually listened to me, made me feel like I mattered. Everyone made me feel welcome there , and not like I was just some number on a credit score.
Dylan, thank you for your review. It is great to hear about your 5-star experience with Scott. See you next time! Sincerely, John Torrese, General Manager, (866) 205-8037
Awesome Car, Awesome Salesman, Awesome Dealership!
Tony is awesome! This is the third vehicle we've bought from him. We appreciate the help of everyone there...John, Roger, Shady... I hope I haven't left anyone out. The new building is great! We won't buy a car from any other dealership.
Robert, thank you for the fantastic review. It is great to hear Tony and our team could provide you with a 5-star experience. We look forward to working with you again. Sincerely, John Torrese, General Manager, (866) 205-8037
The staff is really caring and friendly to the customers and the staff always have a smile on there faces.
Richard, thank you for your review. We are glad to hear everything went well for you. Sincerely, John Torrese, General Manager, (866) 205-8037
Great service all around,
Everyone was polite and the remote starter was done in a timely manner. The building was clean and bright , which I liked
Thank you for the kind words, Daryl. We are pleased to hear our team could provide you with an overall positive experience. Sincerely, John Torrese, General Manager, (866) 205-8037