Fuccillo Ford of Seneca Falls

4.8
(389 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–7:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
(315) 568-9881 (315) 568-9881

Inventory

About our dealership

This seller has been on Cars.com since January 2011.
Fuccillo is one of New York's LARGEST Auto Groups! Billy has earned that status by offering the highest quality service & sales and his famous "HUGE" discount pricing since 1989. With over 20 stores to choose from, Billy is sure to help you find a vehicle that suits your needs and your budget. Check us out in the heart of the Fingerlakes.
It's Huge!

Service center

Phone number (315) 568-9881

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.8
(389 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

1.0

Scam!

Went for 1st inspection after buying the car. Mechanics refused to return the keys and basically took the car from us for 2 HOURS! My son went from asking for the car back to DEMANDING the car back and they STILL would not give it to him. He even spoke with the manager but the keys were not returned. He was told it would cost over $700 to get the car to pass inspection. How could a car purchased one year previously need that amount of work? My son was livid. He called me 3 times while waiting for the car. During that time I called my previous mechanic and scheduled to have the inspection done by him. Now the crazy part! I took the car to my previous mechanic and the inspection passed with flying colors! So where was that $700 in repairs really needed? Why did it take over 2 hours to inspect my car? What reason did the mechanics have for refusing to give the car back to my son? We were told when purchasing the car that it had been fully inspected and any problems had been addressed. We were basically buying a brand new car even though it was pre-owned. At least that's what the dealership told us. So what's up? All I can say is beware. Keep track of your vehicle and If you are adamant about buying your car from Fuccillo it's your own downfall. We learned the hard way.

Dealer response

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. - Roger Tibbetts, Sales Manager, (315) 568-9881

1.0

Disappointed

I bought an Explorer from this dealership roughly 2 months ago. The buying process was easy but the car came with no mats. The finance manager promised he would drop the mats off to us the following Sunday. A few weeks later and we had to call for them. When we received the mats they were mixed matched. They did not belong to our Explorer. I also was promised a second key and 2 months later I still do not have it. After reaching out to the dealership twice about it. I have contacted Ford themselves to complain about this dealership. I was also never told about the ford pass app. I expect top notch service when buying a car this expensive. I will never ever do business with a Fuccillo dealership again because of this experience. Promises were made and not kept.

Dealer response

Kara, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Regards, John Torrese General Manager (315)568-9881

4.5

Very easy purchase

Very nice family atmosphere, will recommend to my friends and family, and always watching for the next good deal. Sales people are great to deal with, no pressure

Dealer response

Thank you for your review, Eric. It is great to hear everything went well for you. Sincerely, John Torrese, General Manager, (866) 205-8037

5.0

Excellent service

The entire staff in the Service Dept were genuinely nice, extremely efficient and accommodating. Thank you so much for getting my Edge in earlier then my scheduled appt before the storm hit! So much appreciated! Teri Eddington

Dealer response

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won't hesitate to reach out again in the future. Sincerely, John Torrese, General Manager, (866) 205-8037

5.0

Great service

The salesman was awesome he found the car I wanted and stayed close to my payments. I was very satisfied with company

Dealer response

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Torrese, General Manager, (866) 205-8037

5.0

Excellence all around

They met my need for a last minute, late afternoon oil change with smiles, friendly, personal recognition, and popcorn and peppermint tea.

Dealer response

We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, John Torrese, General Manager, (866) 205-8037

5.0

Will be returning

I liked how well Scott , my salesman , actually listened to me, made me feel like I mattered. Everyone made me feel welcome there , and not like I was just some number on a credit score.

Dealer response

Dylan, thank you for your review. It is great to hear about your 5-star experience with Scott. See you next time! Sincerely, John Torrese, General Manager, (866) 205-8037

5.0

Awesome Car, Awesome Salesman, Awesome Dealership!

Tony is awesome! This is the third vehicle we've bought from him. We appreciate the help of everyone there...John, Roger, Shady... I hope I haven't left anyone out. The new building is great! We won't buy a car from any other dealership.

Dealer response

Robert, thank you for the fantastic review. It is great to hear Tony and our team could provide you with a 5-star experience. We look forward to working with you again. Sincerely, John Torrese, General Manager, (866) 205-8037

5.0

Geeat service

The staff is really caring and friendly to the customers and the staff always have a smile on there faces.

Dealer response

Richard, thank you for your review. We are glad to hear everything went well for you. Sincerely, John Torrese, General Manager, (866) 205-8037

5.0

Great service all around,

Everyone was polite and the remote starter was done in a timely manner. The building was clean and bright , which I liked

Dealer response

Thank you for the kind words, Daryl. We are pleased to hear our team could provide you with an overall positive experience. Sincerely, John Torrese, General Manager, (866) 205-8037

Read all 389 reviews