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Reviews

Average Ratings

4.8
Average based on 1550 reviews.
  • Great Experience

    We drove 130 miles to look at a car at Al Serra. The salesman had the car ready for us to look at as soon as we arrived. The car was just as pictu...


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    We drove 130 miles to look at a car at Al Serra. The salesman had the car ready for us to look at as soon as we arrived. The car was just as pictured to a little better than we expected. We recieved a very fair price for our trade in, got financed at a great rate, and had no surprises or regrets to the purchase. They are a no haggle dealer, which really takes away from wondering if you bargained enough being there isn't any bargaining on list price. Inside was very clean and friendly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    8 people out of 8 found this review helpful. Did you?

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  • My recent Cars.com experience.

    Using Cars.com was a new experience for me. Having an idea of the types of vehicles available in my area was a huge time saver for me. I especial...


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    Using Cars.com was a new experience for me. Having an idea of the types of vehicles available in my area was a huge time saver for me. I especially liked being able to see all the amenities the different vehicles had available. This helped me have a more intelligent conversation with my sales representative. I knew what I was looking for and what features were available so my sales representative could narrow down their stock saving both of us time and energy. The salesman was able to have several vehicles I requested to see at the showroom before I arrived. He was also able to show me other similar models for me to compare. All this was possible because I used Cars.com to have a working knowledge of what I wanted and what was available in my area. I had a great experience researching and searching the website, it was user friendly and helpful, best of all I did it in the comfort of my home. In turn, I had a more efficient and meaningful experience once I got to the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Still waiting

    Initially contacted via email by salesperson after initial inquiry. However, after several follow up emails over last 7-10 days, have not received...


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    Initially contacted via email by salesperson after initial inquiry. However, after several follow up emails over last 7-10 days, have not received any further communication. They may have good prices but unfortunately I have not found out as I can't get any further information in order to make a decision!!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience.

    Al Serra is great. I loved the upfront pricing and the great selection. They were very quick and made buying a car easy.


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    Al Serra is great. I loved the upfront pricing and the great selection. They were very quick and made buying a car easy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Will not communicate via email.

    Was contacted by a salesman who would not respond to emails. Would not answer questions directly or read the emails I sent. Always replyed with co...


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    Was contacted by a salesman who would not respond to emails. Would not answer questions directly or read the emails I sent. Always replyed with come to the dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience, Great Salesman

    Prior to visiting the dealership, I shopped around for online quotes. They were there most responsive and very straightforward with their upfront...


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    Prior to visiting the dealership, I shopped around for online quotes. They were there most responsive and very straightforward with their upfront price. I couldn't find another dealership to match. Regarding my salesman, he had a respectable profession prior to becoming a salesman. He proceeded to inform me about the Outback. I had a very short lunch break and we went straight for a test drive and discussed a few quotes. I came back after 3 days to close the deal over my lunch break and they really hustled to get it done. The attitude was very positive. They did not try to sell me extras and particularly the salesman was aware of my needs and wants without having to repeat myself. I was very satisfied with the overall experience and suggest you work with Jason if shopping for a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Obviously not interested in a sale

    Emailed about a purchasing a new vehicle and got no response by phone or email. Obviously they weren't interested in selling to me so I'll be taki...


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    Emailed about a purchasing a new vehicle and got no response by phone or email. Obviously they weren't interested in selling to me so I'll be taking my new vehicle purchase to a different dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not Customer Firendly

    VERY disappointed with this dealership. We drove 2 hours to purchase an older model vehicle. When we got there and tried to make the deal, we were...


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    VERY disappointed with this dealership. We drove 2 hours to purchase an older model vehicle. When we got there and tried to make the deal, we were told unequivocally that their price was firm, and they would not budge a dollar. Needless to say, we left, most unhappy with this way of doing business. However, just three days later the same vehicle was reduced in price by almost 100 dollars, and they didn't even have the courtesy to call and let us know. The salesman was Mike Hoy, and we are quite disappointed that he 1) would not work with us on the price and 2) did not let us know when they lowered the price. To my mind, not a customer friendly dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Unprofessional service adviser

    I don't normally write reviews but I have to for this one. I have the lifetime warranty that dodge has and I recently brought my truck in for serv...


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    I don't normally write reviews but I have to for this one. I have the lifetime warranty that dodge has and I recently brought my truck in for service for my radio. My Bluetooth isn't working and they changed the radio, that wasn't the problem it is the Bluetooth modular,they didn't replace it so it still isn't working and my so called service adviser dosnt use any vowels when he speaks to me, he answers the phone "yo" and treats me like I'm 2. So I call the parts department today and the gentleman that a spoke with was super nice and I finally got some help. Put I paid my 150 dollar deductible and they didn't fix it and they act like it's my fault. All they need to do is change the Bluetooth part of the radio, I spoke with u connect and Chrysler and that's what they said also.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Al Serra Auto Plaza

    Drove from Farmington Hills to check out a demo Canyon but payment was too high above my comfort zone, Ron H. showed me another demo Buick and got...


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    Drove from Farmington Hills to check out a demo Canyon but payment was too high above my comfort zone, Ron H. showed me another demo Buick and got more for the Truck I traded in and I liked the payment, Loved the car and the service and I drove home in style in a 2016 Buick. The whole team did an excellent job there at Al Serra and I'm sure they will do the same for you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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