Reviews

Average Ratings

4.6
177 lifetime reviews. Includes reviews of Mike Barney Nissan from DealerRater.com
  • Great Experience and AWESOME SALESMAN

    Never been so easy to purchase my 1st Nissan Vehicle. Kenny Johnson was awesome to work with, showed me exactly what i want without pressure, and ...

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    Thanks and we appreciate your comments!


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    Never been so easy to purchase my 1st Nissan Vehicle. Kenny Johnson was awesome to work with, showed me exactly what i want without pressure, and i recommend him to everyone who wants to purchase their car from this dealer. The dealership offers soda and water to all their customers along with fresh COOOKIEESS!!!! Thank you to the Mike Barney Team

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks and we appreciate your comments!


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  • Service in vehicle before purchase
    March 29, 2017

    The reason I give them a low rating is because I only had my vehicle a year and have not put 10,000 miles on it yet and need breaks and rotors all...


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    The reason I give them a low rating is because I only had my vehicle a year and have not put 10,000 miles on it yet and need breaks and rotors all around. This is going to cost me like 700.00 dollars and they not going to do anything about it. I feel all of this should have been changed when I purchased it. How I need rotors already? Telling me it passed inspection ( so what ) I should not have to eat such a high bill already and have not put 10,000 miles on it yet. I feel like I'm being treated unjustly. This is the second time I gave a bad review. They say sales person should have done this but right now I get no help. Other than that staff is pleasant.

    Does not recommend this dealer
    Came in for service or repair

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  • accomodating.
    March 11, 2017

    alway amiable and explain options. They have straightened out problems as well. though I have not done direct comparison, I am not sure they are ...


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    alway amiable and explain options. They have straightened out problems as well. though I have not done direct comparison, I am not sure they are the least expensive.

    Does recommend this dealer
    Came in for service or repair

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  • 2nd Great Experience
    December 9, 2016

    This is the 2nd lease in a year we have gone and seen Joe to get. We talked to him and he gave us another great deal on our second 2016 Rogue. It'...


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    This is the 2nd lease in a year we have gone and seen Joe to get. We talked to him and he gave us another great deal on our second 2016 Rogue. It's a fun filled 2 hours of jokes and laughing and having fun while buying a car. That has never happened to us before we started doing business with Joe and Mike Barney Nissan. Best experience ever for car buying and look forward to our lease renewal in 2018. Can't go wrong with this guy!

    Does recommend this dealer

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  • Avoid Mike Barney at all costs !!!!!

    I recently had my 2013 Nissan Juke serviced at Mike Barney Nissan. They completed a NYS inspection. During that time they also did there "complim...

    Dealer Response

    Mr Blair, thanks for your review, and we'd like to share the other side of the story to be fair to everyone. You purchased your vehicle at West He...


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    I recently had my 2013 Nissan Juke serviced at Mike Barney Nissan. They completed a NYS inspection. During that time they also did there "complimentary multipoint inspection " which included checking the oil . They said everything looked great at that time . 300 car miles later I start hearing a noise in my engine so I immediately bring it back to Mike Barney . 3 days later they call and tell me the noise I'm hearing is the turbo in my engine malfunctioning and that the whole engine needs to be replaced and that it'll be 15 grand ! They also tell me that there is no oil registering on my dip stick and there are signs of sludge . My next question is how is that possible you guys just checked the oil a couple weeks ago . They tell me there not sure but the next step is that they have to take the whole engine apart and go in there with a camera while Nissan cooperate watches on to see if they will honor my warranty . I had to agree that if they don't honor my warranty I had to pay them 380 dollars for doing this . I bring them the oil change receipts I had and again question if you guys just checked the oil a couple weeks ago and it was good then there must be a major issue with my car . They then back track and say well maybe one of the guys in my service department didn't really do it . They then go on to say let's just move forward and do the camera inspection with Nissan to see if they'll approve the warranty . 2 days later they call me back and tell me that Nissan denied by warranty claim do to " owner neglect ". I immediately call Nissan cooperate. I asked them if Mike Barney told them that I had the vehicle inspected several weeks prior . They said no, I asked them if Mike Barney showed them the oil change receipts I had . They said no and said there evaluation is was final and there was nothing more that they could do . So now I'm stuck with a 4 yr old vehicle with 32,000 miles with a bad engine because Mike Barney failed to do there job. Do not take your car to Mike Barney . Don't buy from Mike Barney . Don't by a Nissan period . A week later I brought my car to west herr and the situation was rectified immediately . I tried complaining to the general manger of Mike Barney as well . He agreed to have a meeting with me . But then a few hours later emailed saying everything was my fault. I responded to him that I was at work and I thought they we were going to meet tomorrow. But he just kept sending harassing emails that it's my fault and that i needed to take my Facebook post down about the situation. So now I have the GM from Mike Barney stalking my face book . But people need to know how awful Mike Barney really is .

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mr Blair, thanks for your review, and we'd like to share the other side of the story to be fair to everyone. You purchased your vehicle at West Herr and aside from a visit to Mike Barney on 8/13/16 to get a Wiper Arm replaced, and an inspection visit 9/16 to get your inspection sticker, Mike Barney Nissan never saw your Juke before this, and at no time have you ever brought your vehicle here for scheduled maintenance. After your inspection, you stated the Juke started making noises, and you brought it back to us to find out why. Sir, it was determined by our techs and confirmed by Nissan USA, the damage sustained to your engine was NOT due to anything Mike Barney Nissan did, the engine problems we due to improper maintenance, and was not the fault of Mike Barney Nissan at any level, and any time. We regret your Juke issue however this is an isolated event, and we've never heard of this before, have been selling and servicing Jukes since they started selling them in the USA. We are sorry to hear about this too, and we regret we have been made to look like the source of your problem, and if anything we've been here to provide the solution. We have issued this reply in fairness to report the truth to the public and for the respect of our other customers.


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  • High Salesmen Turnover

    I'm just at a loss for words because my fiancé bought his Nissan there within the past year. I wanted the same sales person because it would make ...

    Dealer Response

    Our hearts sank reading your review - we apologize you didn't receive the care you expected. It's hard to keep people employed who want to try som...


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    I'm just at a loss for words because my fiancé bought his Nissan there within the past year. I wanted the same sales person because it would make the process easier. I'm just disappointed that he is no longer at this dealer because the person who I was high pressure trying to sell me the car that same day. I just wanted to test drive and do research but he was adamant. After that experience I went somewhere else where I could take my time and eventually purchased a new Altima.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Our hearts sank reading your review - we apologize you didn't receive the care you expected. It's hard to keep people employed who want to try something else, and certainly we have to let go those who don't work out. It's in every business. It's not OK with us to hear your words tough, and you may not know it, but Mike Barney Nissan is among the most tenured Nissan dealers in the USA, meaning our employees actually are among the most longest employed at a single Nissan dealer, and no other Nissan dealer within 250 miles of Buffalo can make the same claim. This doesn't excuse how you feel, so please accept our apologies. We appreciate your feedback. Feel free to contact Steve Dibble our GM if you have any questions, he is here to help you. Thanks!


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  • charity case

    we made an offer on a vehicle which we thought was very fair, and our salesman came back and stated "Mike Barney Nissan is not a charity case". H...

    Dealer Response

    Hi Carrie, Today Management read your review and we're certainly not happy with what you wrote. We would like to fix this because you deserve it. ...


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    we made an offer on a vehicle which we thought was very fair, and our salesman came back and stated "Mike Barney Nissan is not a charity case". He said that to us at least 4 times and we walked. We went to another dealer was treated as a paying customer, not a charity case and bought a vehicle. How dare a salesman talk to a cash customer like that. We are not a charity case with cash!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Carrie, Today Management read your review and we're certainly not happy with what you wrote. We would like to fix this because you deserve it. Could you please contact myself, Steve Dibble General Manager at 716-833-9888 and I will personally attend to this for you. Thanks for bringing this to our attention, it's obvious an exception here and not the rule.


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  • Wonderful to do business with

    My husband and I have bought 7 new Nissans from Mike Barney over the years. My daughter purchased 2 used cars from Mike Barney in the past 18 mont...

    Dealer Response

    We're super happy to have you as a customer and appreciate your long term commitment, we'll keep doing you justice.


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    My husband and I have bought 7 new Nissans from Mike Barney over the years. My daughter purchased 2 used cars from Mike Barney in the past 18 months. We are all delighted! Our sales rep Joe Dibble is very knowledgable and really nice, he made the whole transaction super easy. He was never pushy (nobody there has ever been pushy with us) and he was genuinely interested in helping us find the best vehicle for our needs. Thank you Joe Dibble and everybody at Mike Barney!! You guys are great and we will continue to buy all our vehicles from you (and Joe D). And we send everybody we know there!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're super happy to have you as a customer and appreciate your long term commitment, we'll keep doing you justice.


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  • OUTSTANDING
    February 22, 2016

    This is my first time purchasing a vehicle at Mike Barney i wish i would have gone there years ago . My salesperson Stephanie Jesonowski treat...


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    This is my first time purchasing a vehicle at Mike Barney i wish i would have gone there years ago . My salesperson Stephanie Jesonowski treated me as a person just not a sale ,i am retired she got me a great idea knowing i am on a fixed income . i received a retied military discount as you know every penny counts Everyone at Mike Barney treated me well before and after the sale OUTSTANDING If you are looking for a car ask for Stephanie she can be trusted thanks you Mike B and Stephanie J.

    Does recommend this dealer

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  • Top Notch Service
    January 30, 2016

    Joe is a very pleasant person to work with when purchasing a car. He is patient and explains everything. I was very impressed by his salesmanshi...


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    Joe is a very pleasant person to work with when purchasing a car. He is patient and explains everything. I was very impressed by his salesmanship. I actually enjoyed buying a car and that is a miracle in itself because I do not like shopping for anything especially a car. He made the experience very nice. I can not thank you enough.

    Does recommend this dealer

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